need some advice please
a few month ago our fan oven door outside glass broke while no one was home. The cooker was a HUD61PS duel fuel model.
hotpoint agreed to repair free of charge and ended up picking the old cooker up and changing it for what we were told was a ‘like for like’ exchange. I specifically asked if there were any changes to the newer build and was told no just built newer.
on using the cooker we noticed that the fan in the fan oven turns off once the oven reaches temperature. So the fan oven is only a part time fan oven ! Hotpoint tell me this is to make the energy rating better.
Yet food has to be cooked for longer at a higher temperature to ensure it is cooked fully !!!
e.g potato waffles - 12/15 mins usually at 200°
this oven they take at least 20 mins at 220° and still usually come out soggy !
a pie only come out half browned - keep in mind it’s meant to be a fan oven !
hotpoint are saying they will send an engineer out to see if it’s operating as intended .... but my argument is. It’s not the same oven we had or want ! We would never buy a fan oven that functioned like this.
Or we can have a full refund for £389 which is curry’s current selling price ..... no chance finding a decent oven for that price.
can we make hotpoint out us back in the position we was in prior e.g. with a cooker with a fan oven that works fully as a fan oven ?
As I have said, we will work out the letter when you have all of the information that we need.
By and large it will give them an opportunity to comment on the reports and the quotes that you have obtained. It will invite them to carry out their own inspection. It will invite them to undertake to pay the money which has been quoted for the remedial work and it will tell them that you will be bringing a legal action if this doesn't happen.
Will sort out the details.
Of course we are heading towards legal action here. It's pretty simple – but you will have to do be prepared to go ahead with your threat. I'm not into this 18 month gameplaying that you seem to be into. Once we make the threat – then we move on it. In other words at some point we give them 14 days notice of legal proceedings and on day 15 you issue the papers. If you are prepared to do this then I'm not sure what we can do
Just to double check with you what will i be looking for after sending the letters of to DTW. Them to say we will settle the original quote of installation or the cost of replacing all the tiles which really we don't want to do because of the upheaval ?.
I am wondering if any of you out there have had experience of claiming back huge charges on a secured loan. They would be regarded as unfair and in excess of £6000 on a £22k loan.
Thanks in advance.
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