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Mercedes Repairer Help Please

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Hi Team

I sent the car to a Mercedes Repairer and they have damaged the sump, as a result I now have an oil Leak quite badly on my drive whereas previously the car had sat on my drive for a considerable amount of time and no oil leak,


now the car is repaired and I have a bad oil leak.......

the repairer has said it isn't his fault and said it was cracked before he touched it and somebody had over torqued the sump plug.....

if thats true, why not raise the concern with the workshop controller prior to fitting the new plug?......


.so now the garage has fitted a new sump plug and it shows witness marks of over torqueing ( tightening) the plug and then sends me a video prior to me picking the car up....telling me that I have a cracked sump?? ........


.I have told the repairer that a third party engineer can confirm  that the engine wasn't leaking from the sump plug. 


I took out short term finance for the repair which amounted to £1k plus with the first payment and VAT paid up front........

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And is it true that you have a witness or is that simply an attempt to bluff?

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No I have an independent witness, this is the engineer that advised me to try and find a repair workshop specialist which I did.......so yes I do have a witness and not an attempt to bluff anyone


I have shown the sump bolt and the split in the sump that the repairing garage alledges that they never caused, and he agrees with me why didn't the repairer show me the damage if it was on there prior to fitting a new sump bolt, I would have told the repairer not to proceed due to risk of further damage......



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Check that your witness is prepared to give it you in writing – and in fact it from him in writing. Some witnesses get a bit worried about suddenly putting things in writing so maybe the best thing to do is send a message and say will he confirm that… Blah blah blah.

If you can get that then I would suggest that you write to the repairer and tell them that you are going to get independent quotations for the cost of the work and if they will not meet it then you will see them in the County Court. Once you have got your depending quotations then confirm your threat again but this time send it is a letter before action giving them 14 days or you will start the claim.

Don't bluff. If you are not prepared to go ahead then do make the threat.

If you think you are prepared to do this then spend the time from now getting your independent written quotations and also start trolling this website for information on how to bring a small claim in the County Court. It's very easy that you at least need to understand the basic steps and of course you will get lots of help here.


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