Hello everyone, I'm new to this forum.
I've just discovered that my elderly father has been sitting on a few parking notice letters from a company called Athena, for parking 15 minutes over the allotted 90 minutes allowed at that store (unfortunately dad was unaware it was 90 minutes). He has been fretting over these fines and is worried about what to do.
Basically, he and my mum shop every week in one of our local Lidl stores. In October they went to this store and spent nearly £70. Mum has a blue badge due to poor mobility and she also has Alzheimer's.
Obviously, with mums health issues it isn't a five minute job to go shopping with her and apparently on that day mum came over a bit funny as she hadn't eaten, so they also got some sandwiches with their shopping and ate them in the car which probably pushed them over the allowed time scale.
Dad is fretting over this and says he should just pay the fine but it seems unfair to me that they had genuinely shopped in that store and are regular shoppers there and the fact mum has poor mobility and dementia.
I've contacted Lidl but they are not interested and say I should contact Athena but a quick look online shows they seem like an uncaring, money grabbing company and I am concerned we won't get anywhere with them.
Has anyone had any experience with this? Any advice most welcome, thanks.
"In order to lay this matter to rest , I ask you to account in detail why you consider you are entitled to retain the full amount of fees, and if this fully reflects your administration losses by refusing to accept out dog .If this retention of fees reflect your costs , please supply a breakdown of those costs. Also evidence you were not able to fill the vacated place .
To be clear , do not refer back to your terms and conditions , I have explained previously that Consumer Rights Act ,Part 2 Unfair Terms over rules them .
I await your considered reply within 14 days . If I receive no reply or unsatisfactory reply . My next communication will be a letter before action , followed by action in the County Court ."