This is nothing to worry about, so don't get hung up on it. If they have a rock solid case, you'd be better off trying to avoid court anyway - and if it's a bit shaky, then mediation was never going to work.
the experts will ask you to start your own thread, as every case is different (for example the timeframe in which the PPC send out their NTK).
Don't ever use e-mail, it just gives the fleecers a free way to harass you.
You do need to reply to a formal Letter Before Claim though.
Ones I've read either don't mention mediation or that they said it shouldn't happen when they phoned to confirm date. I've confirmed it to go ahead. So on appointment day, when they ring me, I'll tell them sorry but they haven't sent me all documents I've requested.
I shall do more reading of threads tomorrow, I did read quite a few that won when going to court.
yes you've correctly entered into the spirit of mediation giving the claimant as much time as possible to comply with your wishes to date.
there are plenty [over 1500] claimform threads here that mostly detail the processes as any claim progresses.
it will help us to help you if you read some of them between this stages
then you know what comes next and how to respond or what to do..
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!