I switched mobile provider in December and today received a bill from my previous provider PlusNet. After inquiries it turns out a second account was opened with my details two months after I opened the PlusNet account in 2016, and I have been charged at least £6 a month by direct debit for it ever since. There was only ever one direct debit set up for Plusnet, but both payments were taken from it! After going through my emails it does appear I have been receiving two almost identical emails every month, only the number is different - I thought the other email was a reminder, why would I check the bills were for two different numbers? There was never any mention of this second number when I log into my Plusnet account on the website, so I have been completely unaware of it for four years.
Plusnet have so far suggested it's my fault, I must have opened two accounts, and offered me an arbitrary £31. Basically, their first response was to blame me and offer a paltry compensation to get rid of me. I have not opened two accounts, why would I?, I have not used it, I was never aware of this second account.
moved you to the blemain forum.
there are 100's of threads here regarding the same scenario..
get an sar running to them to date
sadly very common they charge for everything including if it was raining on the day you made a payment.
99% of there charges are totally unlawful and reclaimable, but as you'll see by browsing this forum yours is now in
ever getting those back or taken off the outstanding is totally another matter.
did you yourself ever have building ins sep to BM?
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