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I have a Beko washer /dryer from Brighthouse, which I have 6 months left to pay from a 3 year agreement, with no silly insurances. 

 

After 2 years of OK performance both the washing machine and dryer failed to work so I couldn't use it whatsoever.

I rang brighthouse who said because I didn't have insurance with them it was up to me to fix the machine, I took out a policy with Domestic and General for £15 a month, they kindly fixed the machine in June of this year. 

 

Since June I've had D&G back out twice as the dryer part of the machine broke.

Last Sunday the machine broke completely and D & G said the bearings had gone and the drum too.

They have arranged for a replacement to come this Tuesday. 

 

As I'm still paying for this heap of crap until next May 2nd 2020,

I rang them to take it back but the guy in store said they can't pick it up until October 31st and I have to still pay for the machine until its returned to them and the system is showing the return, which could take up to 6 weeks.

The machine is in the garage.

So I'm still to pay for this machine for another 6 weeks even though its a right off.

Is this correct. TIA

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waste of money taking out the D&G warranty

you were covered by the consumer right act for 6yrs.

stop paying 

tell BH to come get their piece of junk metal.


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Thanks dx I will. 

 Do I have to still pay brighthouse until the return is processed in 6 weeks as I think I shouldn't?  As the heap of crap is not fit for purpose and taking room up in my garage. 

 

It's brighthouse who can't collect till 31st as I wanted it gone ASAP. I feel they're just trying to get extra money out of me. 

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The day it went wrong would be the day i'd have stopped paying


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Thank you dx for your advice, much appreciated. 

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