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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Universal Credit Advice


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Hi, I'm currently in receipt of Universal Credit and there is an Advisor making my life difficult.

 

So far in meetings with various Advisors I've explained what I've been doing and have a printed list of job applications with me. It confirms the jobs I have applied for with the dates and times the job application was sent.

I'm completing everything on my Claimant Commitment and am getting some interviews whilst setting up part time self-employment for myself so all is going well.

 

This one Advisor however refused to even check my printouts and accused me of not participating as I had not used the online journal. I started to explain that none of the Advisors had cared and it was my understanding that I could provide printed copies.

 

She terminated the meeting and refused to talk to me, setting up a meeting with her manager instead and refused to give her name when I asked. I have another meeting with her next week and am dreading that she will sanction me, so any advice would be greatly appreciated.

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https://makeacomplaint.dwp.gov.uk/

 

https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure

 

Fill in the 1st one - Use 2nd for guide... 

Complain about it - You have proof so should avoid a sanction...

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Thanks for the quick response. Is there anywhere that says I have to use the Online Journal, I've been out of the loop for several years but all I can find is a FOI request that backs up my thoughts on being able to provide a printed record.

https://www.whatdotheyknow.com/request/460828/response/1115310/attach/html/3/FOI 408 attachment 1.pdf.html

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As long as you are meeting your claimant commitment there is no issue. So you could not  be sanctioned.

 

What you need to be aware of, is that with some online benefit claims or even online education courses, that there is an expectation that an online record such as a journal will be kept. If you are unwilling to do this, unless your claimant commitment says you agreed to record certain information on your journal, then no action should be taken against you. 

 

 

 

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Thanks for the advice, there isn't anything on my commitment about using the online system. I thought about it when I applied and as I'm well organised already, writing out the information again is a waste of time. If my internet connection is down, I'm stuck and if they lose it or can't access it for whatever reason, it's going to cause problems.

 

At least paper doesn't run out of batteries or need an internet connection.

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Just be aware that there is a general move to have everything done online, as this is the way the world operates.

 

At some point I can see people not having the option to make manual records, unless they don't have internet services due to where they live or they have a disability which prevents internet/computer use.

 

I can remember when applying for jobs a few years back, that the only option provided by many employers was an online form that needed to be completed. And if you did not apply within a few days, then it was too late.

 

I would strongly recommend that if it is possible that you start to record everything online including the UC journal. Register for online job searches such as Total Jobs and check everyday for new jobs.  Keep a full record of everything you do.

 

if you think about it, UC being an online benefit may start to handle claimants remotely via online journal, skype, phone calls where necessary. If people can be trusted to record everything online, which a Work Coach or administrator can see, then perhaps claimants might not have to travel to Job Centre appointments.  Of course some people might always prefer face to face conversations and getting out of the house.

 

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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When I put through a UC Claim last year - it took me 4 mins to complete the entire process with all my information than 25 mins filling in a form...

This used Secure Identity. For me its easy - For others not so much... 

 

I would like to think the JCP / DWP is flexible but let see.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Does your claimant commitment state to update journal or job application section of your account to provide the evidence?

 

If not, then written or even verbal would suffice. If the commitment isn't tight enough to state where to put your evidence then there is nothing they can do.

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There's no mention of using the job application part of the online journal on my claimant commitment. As I say, there's only this one Advisor that seems to want to make it a massive issue - terminating the meeting if I dare to argue back.

 

I simply have: check it often - complete to-do list (has only ever been meetings to attend on there) - update circumstances

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