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    • The incident was 03rd March 2024 - and that was the only letter that I have received from MET 15th April 2024 The charge I paid was at the Stansted Airport exit gate (No real relevance now - I thought this charge was for that!!).   Here is the content of email to them (Yes I know I said I was the driver !!!!) as said above -  I thought this charge was for that!! "Stansted Airport" Dear “To whom it may concern” My name is ??  PCN:  ?? Veh Reg: Date of Incident: 03rd March 2024 I have just received a parking charge final reminder letter, dated 10th April 2024 - for an overstay.  This is the first to my knowledge of any overstay. I am aware that I am out of the 28 days, I don’t mean to be rude, this feels like it is a scam My movements on this day in question are, I pulled into what looked like a service station on my way to pick my daughter and family up from Stansted airport. The reason for me pulling into this area was to use a toilet, so I found Starbucks, and when into there, after the above, I then purchased a coffee. After which I then continued with my journey to pick my daughter up. (however after I sent this email I remember that Starbucks was closed so I then I walked over to Macdonalds) There was no signs about parking or any tickets machines to explains about the parking rules. Once at Stansted, I entered and then paid on exit.  So Im not show where I overstayed my welcome.. With gratitude    
    • Just to enlarge on Dave's great rundown of your case under Penalty. In the oft quoted case often seen on PCNs,  viz PE v Beavis while to Judges said there was a case for claiming that £100 was a penalty, this was overruled in this case because PE had a legitimate interest in keeping the car park free for other motorists which outweighed the penalty. Here there is no legitimate interest since the premises were closed. Therefore the charge is a penalty and the case should be thrown out for that reason alone.   The Appeals dept need informing about what and what isn't a valid PCN. Dummies. You should also mention that you were unable to pay by Iphone as there was no internet connection and there was a long  queue to pay on a very busy day . There was no facility for us to pay from the time of our arrival only the time from when we paid at the machine so we felt that was a bit of a scam since we were not parked until we paid. On top of that we had two children to load and unload in the car which should be taken into account since Consideration periods and Grace periods are minimum time. If you weren't the driver and PoFA isn't compliant you are off scot free since only the driver is liable and they are saying it was you. 
    • Thank you dx. I consider myself well and truly told :) x Thank you dx. I consider myself well and truly told :) x
    • Doubt the uneconomic write off would be registered, unless you agreed to accept write off settlement of the claim. It is just cosmetic damage. All that has happened, is that the car has been looked at and they realised the repair costs are going to exceed the value of the car. If the car is perfectly driveable with no upcoming normal work required to pass next MOT, your current Insurers will continue Insurance and you can accept an amount from third party Insurers to go towards you repairing the scratched bodywork.    
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Universal Credit Advice


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Hi, I'm currently in receipt of Universal Credit and there is an Advisor making my life difficult.

 

So far in meetings with various Advisors I've explained what I've been doing and have a printed list of job applications with me. It confirms the jobs I have applied for with the dates and times the job application was sent.

I'm completing everything on my Claimant Commitment and am getting some interviews whilst setting up part time self-employment for myself so all is going well.

 

This one Advisor however refused to even check my printouts and accused me of not participating as I had not used the online journal. I started to explain that none of the Advisors had cared and it was my understanding that I could provide printed copies.

 

She terminated the meeting and refused to talk to me, setting up a meeting with her manager instead and refused to give her name when I asked. I have another meeting with her next week and am dreading that she will sanction me, so any advice would be greatly appreciated.

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https://makeacomplaint.dwp.gov.uk/

 

https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure

 

Fill in the 1st one - Use 2nd for guide... 

Complain about it - You have proof so should avoid a sanction...

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Thanks for the quick response. Is there anywhere that says I have to use the Online Journal, I've been out of the loop for several years but all I can find is a FOI request that backs up my thoughts on being able to provide a printed record.

https://www.whatdotheyknow.com/request/460828/response/1115310/attach/html/3/FOI 408 attachment 1.pdf.html

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As long as you are meeting your claimant commitment there is no issue. So you could not  be sanctioned.

 

What you need to be aware of, is that with some online benefit claims or even online education courses, that there is an expectation that an online record such as a journal will be kept. If you are unwilling to do this, unless your claimant commitment says you agreed to record certain information on your journal, then no action should be taken against you. 

 

 

 

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Thanks for the advice, there isn't anything on my commitment about using the online system. I thought about it when I applied and as I'm well organised already, writing out the information again is a waste of time. If my internet connection is down, I'm stuck and if they lose it or can't access it for whatever reason, it's going to cause problems.

 

At least paper doesn't run out of batteries or need an internet connection.

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Just be aware that there is a general move to have everything done online, as this is the way the world operates.

 

At some point I can see people not having the option to make manual records, unless they don't have internet services due to where they live or they have a disability which prevents internet/computer use.

 

I can remember when applying for jobs a few years back, that the only option provided by many employers was an online form that needed to be completed. And if you did not apply within a few days, then it was too late.

 

I would strongly recommend that if it is possible that you start to record everything online including the UC journal. Register for online job searches such as Total Jobs and check everyday for new jobs.  Keep a full record of everything you do.

 

if you think about it, UC being an online benefit may start to handle claimants remotely via online journal, skype, phone calls where necessary. If people can be trusted to record everything online, which a Work Coach or administrator can see, then perhaps claimants might not have to travel to Job Centre appointments.  Of course some people might always prefer face to face conversations and getting out of the house.

 

 

We could do with some help from you.

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 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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When I put through a UC Claim last year - it took me 4 mins to complete the entire process with all my information than 25 mins filling in a form...

This used Secure Identity. For me its easy - For others not so much... 

 

I would like to think the JCP / DWP is flexible but let see.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Does your claimant commitment state to update journal or job application section of your account to provide the evidence?

 

If not, then written or even verbal would suffice. If the commitment isn't tight enough to state where to put your evidence then there is nothing they can do.

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There's no mention of using the job application part of the online journal on my claimant commitment. As I say, there's only this one Advisor that seems to want to make it a massive issue - terminating the meeting if I dare to argue back.

 

I simply have: check it often - complete to-do list (has only ever been meetings to attend on there) - update circumstances

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