I hope someone can point me in the right direction. I am having difficulty with both my mortgage company and Vanquis who are demanding I complete an Income & Expenditure form which is very intrusive as well as sending in 3 months worth of bank statements. I have recently had my mortgage transferred to Rooftop and I know there is MUCH on the Forum about those people. I am beginning to lose sleep about this situation and so is my wife. I have £800 of arrears on the mortgage and am able to overpay the monthly amount by £200 to clear this. I have already proved this is possible by doing this last month but Rooftop will have none of it and have now given me just 7 days to send in their IE form, payslips (which I've already told them I don't have as my wife is the income earner) and bank statements (which of course would tell them all about our lifestyle and do nothing to reveal that that is dictated by our special needs son.
Vanquis have said much the same thing and are demanding the same.
Any help would be greatly appreciated.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!