Then call them, I asked to speak to a line manager and eventually tell them that you are going to be complaining to the Ministry of Justice. Tell them that they are interfering with the prime objective which is to achieve a just outcome.
Read our customer services guide. Make sure they take proper details on the screen notes and make sure that you get the names of the people you are talking to.
Thanks for all the replies.
After talking to Northampton it seems it was payment assist.
The original payment left was £88 the rest is literally fees
The situation is now I will clear the balance and payment assist will send me confirmation of payment and will inform the court it's paid
Lesson here is always update your address as it's highly likely I would of fought this claim.
Due to me being non responsive it went into default judgement which was the ccj.
I'll not make this mistake again anytime soon
Thanks for your help!
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!