JD Williams interest rate hike ..no notice?

[mad1stuie]

Hi. 

I have a JD Williams catalogue account at an unattractive rate but there was some bits that the wife wanted.

 

I've noticed in September the rate has jumped up by 10% (now 69.9%APR)

Theres been no letter, no notes on the previous statement advising of a hike.

 

I've contacted customer services and they've been next to useless (call routing to South Africa and didn't understand the query)

going to settle it as I'm not paying the rate but what can I do about not been given any notice?

 

Thanks in advance for any advice

[dx100uk]

probably advised in the online message section of the account.

 

dx

 

[mad1stuie]

No nothing in the my messages section. No email to advise nothing. Customer service said its always been that rate however the statements say different 

[AndyOrch]

Page 55 onwards....

 

New section 78A of the CCA requires that, in most cases, the creditor must inform the borrower in writing prior to any variation in the rate of interest27. This applies to agreements entered into on or after the date the new provision becomes effective, and also to open-end agreements that are already in existence at that date. The effective date is 1 February 2011 unless the creditor chooses to comply earlier. 12.2 Section 78A applies to all regulated consumer credit agreements other than agreements secured on land and unauthorised overdrafts.

 

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/422707/bis-10-1053-consumer-credit-directive-guidance.pdf

 

http://www.legislation.gov.uk/ukpga/1974/39/section/78A

 

Andy