I have a Beko washer /dryer from Brighthouse, which I have 6 months left to pay from a 3 year agreement, with no silly insurances.
After 2 years of OK performance both the washing machine and dryer failed to work so I couldn't use it whatsoever. I rand brighthouse who said because I didn't have insurance with them it was up to me to fix the machine, so I took out a policy with Domestic and General for £15 a month, they kindly fixed the machine in June of this year.
Since June I've had D&G back out twice as the dryer part of the machine broke. Last Sunday the machine broke completely and D & G said the bearings had gone and the drum too. They have arranged for a replacement to come this Tuesday.
As I'm still paying for this heap of crap until next May 2nd 2020, I ring them to take it back but they guy in store said they can't pick it up until October 31st and I have to still pay for the machine until its returned to them and the system is showing the return, which could take up to 6 weeks. The machine is in the garage. So I'm still to pay for this machine for another 6 weeks even though its a right off. Is this correct. TIA
So, checklist of what is happening this week:
Sending CCA request to Octopus Energy.
Printing your version of the PAP reply form and sending it to Shulmans LLP.
Ticking box D (I dispute the debt) for the following reasons:
I paid in full my pre-agreed direct debits on time, each month, for 13 months. After 13 months had elapsed, Octopus Energy claimed that my usage meant I now owed them £976.93 in arrears. This arrears estimate is erroneous and has no basis in reality, primarily as I did not give Octopus Energy an initial electricity meter reading.To give context to the scale of their obvious error, my home is a one bedroom flat with three rooms.
Also, the debt purchaser has yet to provide any or all of the required documentation.
Ticking box I and request:
All bills and meter readings
A copy of the Default Notice
A copy of the Notice of Assignment
A complete set of statements detailing exactly how the debt has accrued detailing:
Any additional charges, be them by the original creditor or you Shulmans LLpp, the debt purchaser or any predecessor DCA.
Details of all contractual interest added by whom and on what date.
List of ALL Payments made toward the Agreement
Re-sending the SAR request to Octopus Energy and telling them they are now overdue delivery.
I had also considered doing the following but will hold fire for now (?)
Sending a letter to my MP.
Sending a letter to the Energy Ombudsman.
Sending a letter to the FCA.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!