I have had my ticketssent to my phone and my phone is broken.
I could not remember my tikets details and my support worker phoned trainlinne to help.
The online portal has rejected a refund and the person on the phone has said if I get a ticket from the station it maybe refunded.
SO i got a new ticket.
The train company has said today on the train that because my journey hjas been delayed over 30 mins its policy im entitled to a refund.
Now this is with TransPennine Express.
Can you help?
I have not called Gladstones because apparently their 5.15pm closing time is SouthEast England 4.15pm so at 4.30pm all lines were closed regardless of me calling 3x today 🤯 I think they ignore my phone number, I'll try a different one.
Anyways, I am attaching a draft witness statement, I have put a lot but less than I originally had, so that you can advise to delete/ reorganise as appropriate..... I appreciate it's a draft so any comments welcome.
When it comes to evidence..... what do I have to show at this point in terms of the documents which I am referring to in the statement? not sure the Business park facilities manager will appreciate sharing info although I did tell him in cover letter I would intend to use it as defence.
Thanks guys ❤️ and let the storm of criticism come in...191014_witness statement_v01.docx appreciate feedback, its probably gonna save my a$$!
Yeah thats what we did.
I also put my new US address on the letter I sent them.
I've done everything I can do apart from call them, which according to these threads is a nightmare.
Let's see what happens.
If you miss a Universal Credit appointment, very important to call 0800 328 5644 as soon as possible. If the reason for non attendance is health, particularly mental health, then they will often accept this as good reason.
If you contact them, you should avoid a sanction and can simply arrange a new appointment. If you are seeing a Doctor and are signed off sick, then the Job Centre might not want to see you regularly. They may opt to give you a phone call every few weeks, just to check on your progress.
Don't become yet another person, who makes their situation worse, by not contacting Universal Credit or the Job Centre and ending up with no money due to sanction.
its all in upload inc help
most people manage it.
its not good to post images directly to screen as anyone can see them
if you convert them to pdf only caggers can download them.
protect you anon status.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!