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    • Hi   With a SAR all you have to do is ask for 'ALL DATA' (this way it does not matter what format they hold that data whether it be digital, email, telephone calls (recorded), written etc).   They then have 30 Days to comply once they have acknowledged your SAR Request (that is unless they require ID Verification) which the 30 Days time limit does not start until they have verified your ID if requested)   Also can I add in DHL response in post#36 I hate it when any Company/Business etc. has the nerve to use the get out clause of 'Human Error'.    This is not the case as it was 'Maladministration' by DHL' not 'Human Error' as stated to you, irrespective of who/which employee of DHL made the 'Human Error' the buck stops with DHL as who/which employee made that error was Employed by DHL.
    • pop up on the MCOL website detailed on the claimform. [if mcol is not working return after the w/end or the next day if week time] .  register as an individual  note the long gateway number given  then log in .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform .  defend all  leave jurisdiction unticked   goto the defence filing section  file the following:     1 The Claimant's claim was issued on (insert date).  2 The Defendant contends that the Claimant's claim so issued is a claim in contract and is statute barred pursuant to the provisions of section 5 of the limitation act 1980.  . If, which is denied, the claimant contends that the Defendant is in breach of the alleged contract, in excess of 6 years have elapsed since the date on which any cause of action for breach accrued for the benefit of the Claimant. .  3 The Claimant's claim to be entitled to payment of £[insert figure from their POC]  or any other sum, or relief of any kind is denied. .. ..ends..   dx          
    • I passed on the article and link to friend. Between us we will now try get the required info to the correct location so that they (whoever in the Govt) can sort out what he is owed. I will keep you updated.  This thread may help others in similar situations. Ethel Street - very helpful research.  Thank you.  Seems like you came up trumps!
    • numerous erudio/drydens claimform threads here already - use our search top right.   your appears to be statute barred as you've never heard of erudio so would not have deferred since your last direct deferment to SLC in 2013    if you wish to bother to even send CCA/CPR that's upto you but the bottom line is to erudio you've ignored everything to date yoy might also ignore a claimform.   but ofcourse you are not!!   if the above is true   pop up on the MCOL website detailed on the claimform. [if mcol is not working return after the w/end or the next day if week time] .  register as an individual  note the long gateway number given  then log in .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform .  defend all  leave jurisdiction unticked   goto the defence filing section  file the following: 1 The Claimant's claim was issued on (insert date).  2 The Defendant contends that the Claimant's claim so issued is a claim in contract and is statute barred pursuant to the provisions of section 5 of the limitation act 1980.  . If, which is denied, the claimant contends that the Defendant is in breach of the alleged contract, in excess of 6 years have elapsed since the date on which any cause of action for breach accrued for the benefit of the Claimant. .  3 The Claimant's claim to be entitled to payment of £[insert figure from their POC]  or any other sum, or relief of any kind is denied. .. ..ends..   dx      
    • Well I would want my £50 back also but hey ho if your satisfied its been resolved.....there was no way you could ever be liable anyway as your contract was with TC not RC.   Thread title updated.   Andy
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Nomso

Has anyone else suffered from Argos failing to deliver the item they ordered online, please acknowledge as the law gives us the right to file a Collective Class Action against Args

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There seems to a wave of fraudulent activities concerning Argos in which members of the public buy high-value items, swap this with cheaper items, return these to Argos after which Argos resells these items without carrying out due checks to make sure what they are selling is what people paid for. 

 

ttps://www.lep.co.uk/news/crime/three-arrested-in-20-000-online-argos-fraud-probe-1-6424935 

 

I am of the opinion that Argos is fully away of the fact that some of what it ships out might be returned items whose contents might not be what it should be.

And I am also of the opinion that Argos, rather than spend money to improve their operations, choose the far easier option of denying ALL responsibilities whatsoever.

Argos, in my opinion, prefers the option of saying "We don't know what you are talking about..."

In essence, ordering anything online from Argos seems to be a lottery on whether you get what you ordered for.

And should you fail to win that lottery, Argos is quite happy to claim that it is none of their business. 

 

Sad.

 

This has been my personal expierence on 2 seperate occasion.

 

Doing so research online, shows me that it is possible to bring a Collective Action case against this retailer.

https://uk.practicallaw.thomsonreuters.com/6-618-0351?transitionType=Default&contextData=(sc.Default)&firstPage=true&bhcp=1

 

Please respond if you support this, or if you have a similar story

 

Thanks

 

Existing thread for reference...

 

https://www.consumeractiongroup.co.uk/topic/418529-ordered-online-£600-dyson-v12-got-£30-vacuum-argos-dont-even-sell-in-the-box-now-refusing-all-responsibilities/?tab=comments#comment-5014944

 

 

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I'm sorry to be very negative about this but I'm afraid that this kind of action is almost impossible to organise in this country. The only reason they succeed so well in the United States is because you are dealing with huge amounts of money against well resourced companies such as pharmaceutical companies and in that case legal companies from different states get together and invest money into the organisation, media communication et cetera. The victims in a class-action are suing for huge amounts of money and of course the lawyers take a very large cut which makes it worth their while.

It doesn't work in this country.

If you want to try and get some support for this then I'm afraid this forum is not the place. You will be much better on Facebook.

I believe there in your own thread on your particular problem, I've asked you to see if you can find links to other people who have had similar experiences and I'm not sure that anything has been posted.

If you can find links to other similar cases then post them up here.


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I know but there is no harm trying.

lol. If the two founders on this site didnt persist with their campaign we wouldnt have this wonderful site.

 

You are right about it being difficult.

Sadly I am not a big Facebook user, but I will register and join.

It might have the audience figures suitable enough to generate enough interest.

 

"It doesn't work in this country. "

It is really sad. No wonder customer service in those countries seem to be much better than what we have here.

UK laws are somewhat primitive in some areas

 

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Trading Standards is a pretty much useless institution.

Everyone seem to  think there is a general air of lousiness around the whole institution.

 

I plan to write to my MP.

Hopefully that shouldnt turn out to be another useless exercise as they all seem preoccuppied with Brexit.

 

I couldnt find the link to the BBC Watchdog programme

 

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Write to the MP by all means – but it won't do any good.

Trading standards is under resourced as are all of the consumer services in this country. There used to be consumer focus and consumer direct that they have disappeared. Citizens advice have taken on all of their work but frankly they are not adequate to the task. They apparently make references to trading standards – but because trading standards is very localised, they may receive three or four complaints about one company in their area and my sense is that they tend to feel that is not very serious or at least not serious enough to apply resources to. What they don't seem to realise is that there are three or four or five complaints in every area which amounts to hundreds. There doesn't seem to be a lot of connection between the various trading standards departments and frankly I think there must be a lot of duplication of resources.

A few years ago you could approach trading standards directly and there was a chance of getting something done. Now it's very difficult .

The betting you could do would be to get information about other people who have experienced the same problems – especially recently and then you might have the basis for some kind of court case. You still haven't posted any links to other people with experiences. This makes me feel you are having difficulty discovering them.


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Really sad.

 

In terms of this:-

" The betting you could do would be to get information about other people who have experienced the same problems – especially recently and then you might have the basis for some kind of court case. You still haven't posted any links to other people with experiences. This makes me feel you are having difficulty discovering them. "

 

Yep, I am stuck on how to reach out to people with similiar experiences.

I will google around more intensively though.

 

 

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