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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Has anyone else suffered from Argos failing to deliver the item they ordered online, please acknowledge as the law gives us the right to file a Collective Class Action against Args


Nomso
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at the bottom of one of the posts.

 

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Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

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There seems to a wave of fraudulent activities concerning Argos in which members of the public buy high-value items, swap this with cheaper items, return these to Argos after which Argos resells these items without carrying out due checks to make sure what they are selling is what people paid for. 

 

ttps://www.lep.co.uk/news/crime/three-arrested-in-20-000-online-argos-fraud-probe-1-6424935 

 

I am of the opinion that Argos is fully away of the fact that some of what it ships out might be returned items whose contents might not be what it should be.

And I am also of the opinion that Argos, rather than spend money to improve their operations, choose the far easier option of denying ALL responsibilities whatsoever.

Argos, in my opinion, prefers the option of saying "We don't know what you are talking about..."

In essence, ordering anything online from Argos seems to be a lottery on whether you get what you ordered for.

And should you fail to win that lottery, Argos is quite happy to claim that it is none of their business. 

 

Sad.

 

This has been my personal expierence on 2 seperate occasion.

 

Doing so research online, shows me that it is possible to bring a Collective Action case against this retailer.

https://uk.practicallaw.thomsonreuters.com/6-618-0351?transitionType=Default&contextData=(sc.Default)&firstPage=true&bhcp=1

 

Please respond if you support this, or if you have a similar story

 

Thanks

 

Existing thread for reference...

 

https://www.consumeractiongroup.co.uk/topic/418529-ordered-online-£600-dyson-v12-got-£30-vacuum-argos-dont-even-sell-in-the-box-now-refusing-all-responsibilities/?tab=comments#comment-5014944

 

 

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I'm sorry to be very negative about this but I'm afraid that this kind of action is almost impossible to organise in this country. The only reason they succeed so well in the United States is because you are dealing with huge amounts of money against well resourced companies such as pharmaceutical companies and in that case legal companies from different states get together and invest money into the organisation, media communication et cetera. The victims in a class-action are suing for huge amounts of money and of course the lawyers take a very large cut which makes it worth their while.

It doesn't work in this country.

If you want to try and get some support for this then I'm afraid this forum is not the place. You will be much better on Facebook.

I believe there in your own thread on your particular problem, I've asked you to see if you can find links to other people who have had similar experiences and I'm not sure that anything has been posted.

If you can find links to other similar cases then post them up here.

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I know but there is no harm trying.

lol. If the two founders on this site didnt persist with their campaign we wouldnt have this wonderful site.

 

You are right about it being difficult.

Sadly I am not a big Facebook user, but I will register and join.

It might have the audience figures suitable enough to generate enough interest.

 

"It doesn't work in this country. "

It is really sad. No wonder customer service in those countries seem to be much better than what we have here.

UK laws are somewhat primitive in some areas

 

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Trading Standards is a pretty much useless institution.

Everyone seem to  think there is a general air of lousiness around the whole institution.

 

I plan to write to my MP.

Hopefully that shouldnt turn out to be another useless exercise as they all seem preoccuppied with Brexit.

 

I couldnt find the link to the BBC Watchdog programme

 

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Write to the MP by all means – but it won't do any good.

Trading standards is under resourced as are all of the consumer services in this country. There used to be consumer focus and consumer direct that they have disappeared. Citizens advice have taken on all of their work but frankly they are not adequate to the task. They apparently make references to trading standards – but because trading standards is very localised, they may receive three or four complaints about one company in their area and my sense is that they tend to feel that is not very serious or at least not serious enough to apply resources to. What they don't seem to realise is that there are three or four or five complaints in every area which amounts to hundreds. There doesn't seem to be a lot of connection between the various trading standards departments and frankly I think there must be a lot of duplication of resources.

A few years ago you could approach trading standards directly and there was a chance of getting something done. Now it's very difficult .

The betting you could do would be to get information about other people who have experienced the same problems – especially recently and then you might have the basis for some kind of court case. You still haven't posted any links to other people with experiences. This makes me feel you are having difficulty discovering them.

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Really sad.

 

In terms of this:-

" The betting you could do would be to get information about other people who have experienced the same problems – especially recently and then you might have the basis for some kind of court case. You still haven't posted any links to other people with experiences. This makes me feel you are having difficulty discovering them. "

 

Yep, I am stuck on how to reach out to people with similiar experiences.

I will google around more intensively though.

 

 

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