Jump to content


Chripper

Dell refusal to honour warranty

Recommended Posts

Hello, 

I've had this Dell laptop for two years and i purchased a three year warranty.

I'm a writer so i put a lot of stress on my keys of by keyboard. I write between 5-10k per day, every day. Because of this i deal with a lot of keys falling off the keyboard.

Up till now Dell have replaced the keyboard without any fuss, but now they've told me that they won't honour my warranty in future, if i suffer the same problems.

Thank you for your help.

 

Share this post


Link to post
Share on other sites

warranties are always totally worthless

replacing the keyboard is cheap and easy to do yourself

 

dx

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

That isn't the point.

 

The point is that they've replaced and honoured the warranty for two years and now they've moved the goalposts.

Share this post


Link to post
Share on other sites

you'd have to carefully read their T&C's.

 

I believe they can eventually cancel at any point.

 

probably had your monies worth out of them anyway.

 

dx

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

I've definitely had my monies worth out of them. 

 

It has left a sour taste, though. 

Share this post


Link to post
Share on other sites
Posted (edited)

Why a sour taste? They have been reasonable by replacing it up until now, and if their T's & C's exclude excessive usage above normal 'wear and tear', then why should they replace your keyboard for the nth time

Why not use an external keyboard (unless you absolutely have to use the laptop keyboard) to preserve the laptop keyboard for those times you really have to use it, given the volume of keystrokes you know you are making......

Typing that much must surely mean you aren't regarded as a 'consumer' if there is any chance this is business related typing (if you are a paid author?)

 

If you bought a car with a 3-year / 100,000 mile warranty, and it developed a 'wear and tear' issue at 2 1/2 years and 110,000 miles (it having been used as a private hire vehicle, 24 hours a day, in 'shifts'), could you reasonably expect that to be covered by the warranty?.

Edited by BazzaS

Share this post


Link to post
Share on other sites

Why sour grapes? Because I'm using one of their systems. I've never used excessive force. The machine is in brand new condition. There's not a scrape or a mark on it. I'm using the laptop responsibly. The warranty covers parts that become faulty over a three year period.

 

The poor workmanship of their keyboards is the real issue here. 

 

I bought a laptop and a warranty, and the warranty stipulates that they would replace parts that break down. In no doing so they're reneging on the contract.

 

Is that a real question? If you sign an agreement then it must be upheld. 

 

1. This is a laptop, not a car.

2. The laptop is in brand new condition and I only use it for work.

3. An agreement was agreed.

 

Share this post


Link to post
Share on other sites

OK, so look at the T's and C's of their warranty.

 

If there isn't any reasonable exclusion, and you feel you can show it is poor workmanship (above and beyond excessive usage), then consider a county court claim. That was what I was alluding to with the car comparison, so yes, it was a real question.

 

Is there a relevant term in the warranty T's and C's?.

Share this post


Link to post
Share on other sites

Good idea. I'll check it out later.

 

Will do. I genuinely think they've reneged on their contract. Unless on the T&C it says "We reserve the right to deny or suspend the warranty" then I think I have a case.

Share this post


Link to post
Share on other sites

There may be an express term, or an implied term (watch out for 'wear and tear' ; your usage pattern could mean that they can claim you have had 'in excess of 6 years worth of wear and tear', from your non-standard usage') ..... again, the car analogy from earlier.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...