Yes, I think that returning the male would have been a very good idea and you might have avoided this problem. I think that when people look at this, they may point this out to you and I'm not able to disagree with them completely.
I'm not able to advise you to open one of the letters, but if you made the decision to open it, I think people would understand why. If you do decide to open a letter then note the reference number from Marston and include that in the details which you are going to email to us at our admin email address. We haven't received anything from you yet
So is the Estate solvent? ie when you get the payment from the life insurance policy will there be enough money to pay the funeral expenses + all the crdit card etc debts + pay off the outstanding mortgage?
Have you been formally appointed Administrator with 'Letters of Administration' from the Probate Office?
Have you submitted the claim to the life insurer? Have they agreed the claim and paid you?
thank you for all your replies.
I will email my details to you. The energy company are calling me later today to deal with the complaint but I don’t really know what to say to them. I’m exceptionally angry atm.
I’ve spoken to my landlord and letting agent, neither of whom knew anything about it but they’re going to get back to me.
Also I have letters at home for the previous tenant. I haven’t opened them but I guess I should have returned them, I just honestly haven’t got around to it. I get a lot of junk mail and usually recycle it
Yes, my initial view is that @unclebulgaria67 is probably right and that because it was a magistrate's warrant, it would be the energy company that would have been in control of the situation directly. Unfortunately this will be much more difficult to deal with then dealing directly with Marston but anyway if you give us your details as requested, we can at least get Outlook from that direction as well.
I'm also wondering about the position of your landlord in this. As you have taken up a tenancy in a particular property then I would have thought that one of the terms of the tenancy would be that you should be entitled to quiet enjoyment. Although the landlord may say that it is not their fault and it is down to the previous tenant, at the end of the day you have a contract with the landlord who has certain responsibilities.
I think we may consider involving the landlord in this as well. You say that there have been letters addressed to the previous tenant. What have you done with those?
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