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    • I’d not read the final response in my cloud notifications, infact I did not receive the original response until it landed on my doormat on the 01/11/2018.
    • Here’s a posting of my ruling from the ombudsman      Dear Sir/Madam    Miss Townsend’s complaint about A Shade Greener (Boilers) LLP (trading as A Shade Greener)   I’m writing with regards to Miss Townend’s complaint.   I’ve now reviewed the additional evidence provided by Miss Townsend in the form of the report from Gas Safe.   This additional evidence has not changed my outcome, but the redress will differ slightly. I’ll explain why below.   For ease, below I’ve attached a copy of my original assessment to refer to. As part of that assessment, Miss Townsend had raised concerns with the installation of the boiler, citing that it wasn’t within building regulations. However based on the evidence at the time, I had concluded that there wasn’t any evidence to suggest this. However, Miss Townsend has now provided a report from Gas Safe who have looked at the installation.   As I referred to in my previous view, ASG under the supply and installation agreement were to –   Install the “Equipment” in a careful and considered way, following best working practices. Carry out a gas safety test and power-flush of the existing heating system and radiators, advising of any leaks. Install a programmable room thermostat and thermostatic radiator valves where required. Dispose of the old boiler.   The conditional sale agreement was between ASG and Miss Townsend. And within the agreement it very clearly states that ASG will supply and install the boiler. There was an express term in the conditional sale agreement that ‘the installation will be carried out in a professional manner with best working practices followed’. I must also take account of relevant legislation when deciding what is fair and reasonable in this complaint. The Consumer Rights Act 2015 (‘CRA’) implied a term in the agreement that any service provided would be carried out with ‘reasonable care and skill’. The installation of a boiler is a service.   Gas Safe attended Miss Townsend’s property on 29 January 2020, which then leads to them subsequently issuing a report on their findings. The report stated the following;     As per the extract above, a number of issues with the boiler meant that it was not installed to current standards. The standard in particular that raises concerns is the location of the flue and the fact it’s located 0mm from a boundary facing terminal. This means that the chimney/flue discharges directly into the adjacent neighbours garden. Miss Townsend has also provided Gas safe and I a copy of a letter from a Solicitor confirming the boundaries of the property in question (please find attached). As you can see from the report, the minimum requirement is that the terminal should be located 600mm from a boundary facing to the terminal.   Given these findings, I don’t find it unreasonable to conclude that the boiler hasn’t been installed with reasonable skill and care, as required under the CRA 2015. This therefore constitutes a breach of the implied term in Miss Townsends and ASG contract. I’ve therefore had to consider the remedy of this breach.    From looking at the case as a whole, also taking into consideration that Miss Townsend had raised this previously and ASG had confirmed there were no issues during their visits to the property to conduct services, I don’t feel repeat performance / repair would be appropriate. It’s also worth noting that these visits to the property were ASG’s opportunities to repair the boiler.    I therefore believe that the boiler should be allowed to be rejected and removed from Miss Townsend’s property.   conclusions For the reasons I’ve explained above, I’m persuaded Miss Townsend’s complaint should be upheld.   I think it’s fair and reasonable in this case that Miss Townend should be allowed to reject the boiler - especially given the problems covered in my original view (power flush issues) and now the evidence of the incorrect installation.    It will also have been inconvenient for Miss Townend to keep calling out an engineer and having a non-compliant boiler for as long as she did. I find ASG should pay Miss Townsend compensation of £400 for this.   I’m therefore recommending that ASG do the following: Remove the boiler from Miss Townsend’s property and not cost or inconvenience to her. Unwind the credit agreement with nothing further to pay, removing any adverse information for her credit file (if applicable) Pay £400 in compensation for the distress and inconvenience caused.   what happens next  
    • Thanks for telling us the story. It's really very shocking. I spaced and punctuated your post a bit – and I'd be grateful if you could space things out properly in future because it's very time consuming. Solid blocks of text are very difficult for people to read and it puts them off. Have you got the letter threatening you with libel please? Please could you post up here in scanned PDF format. We may as well have a laugh. It seems that there are lots of similar experiences with this company – and this issue of the system being choked with debris has come up very often and seems to be the standard excuse.
    • In March 2016 I took out a boiler from a shade greener on a conditional sale for 10 years was approximately £40 per month for 10 years   It sounded a bit expensive but they advised that all parts and labour would be covered over that 10 years. Also an annual safety check which sounded great as it took away the worries of the boiler breaking down and replacing with expensive parts.  Plus they said they would power flush it so I went ahead.   And also they had a call out of a maximum of waiting 24 hours.    The whole installation and power flush took approx 4.5 hours. I didn’t have any problems until 23 months later when the hot water was playing up and I was told when I rung that if it was debris in my boiler that the visit would be chargeable. I advised none of this was mentioned when I took the agreement but they was insistent. As it happened I was due a service within a couple of days so they did the visit and said it was debris and they cleaned the heat exchange plate as a gesture of goodwill. Approx 6 months later started having intermittent problems with hot water so I called again and was told by an advisor over the phone that it was my heat exchange plate which was blocked due to debris and I would be charged.  I asked the advisor if he was a gas safety registered engineer and he said he wasn’t so I asked how he could be making such technical diagnosis’s over the telephone and I asked why the boiler would be blocked with debris when a power flush is supposed to last 5-6 years, I also asked if they cleaned the filter on a boiler service which they said they didn’t and they didn’t have to. I got my own gas engineer to check and it was a different fault and rang back and they sent someone out. I made a complaint to Asg and i posted on social media about the disgraceful way I was spoken to on the phone and their service in general only to be sent a letter threatening libel on me and I had two days to sign a letter promising I wouldn’t post anymore on such platforms. Hence i didn’t sign and the Facebook group was changed to private however within 24 hours staff members of Asg tried to infiltrate the group and when I raised this with Asg they banned me from using the 24 hour call out facility and would only allow me to communicate by recorded delivery as I’d been abusive and threatening to staff which they apparently had proof of to provide to the courts if necessary. I did a sars request to asg to request said copper of emails and call recordings to which they couldn’t supply so I made a complaint to the information commissioners office who in turn raised this with asg who admitted they in fact did not have these (because it never happened). Also it transpired that my boiler wasn’t fitted to gas safe regulations/building regs/manufacturers instructions to which asg denied (the flue was discharging into next doors garden). Asg sent their head engineer round who got my tenant to sign documents (with my name in the boxes) to say their was no issue with the flue even though this had been raised several time’s. I also found out there was a charge registered against my property which prevented me from remortgaging even onto a better rate that was never mentioned when I signed up. I took these issues to the financial ombudsman who looked at the case and in the meantime I got gas safe to inspect the boiler who confirmed it wasn’t legally compliant after my solicitor checked the boundaries of the property so the ombudsman ruled in my favour that they should wind down the credit agreement, remove the boiler and pay me £400 compensation. As asg had many opportunities to rectify the issues and chose not to, they also didn’t believe that the boiler flush was done to a correct standard as after researching it should take 2 days to fit a boiler and do a complete power flush. I have never dealt with a company like a shade greener in my life and sincerely hope that telling my story that no one falls foul to these again.    
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Tinsel

Just received PIP assessment report I am severely disabled but 0 points

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Hi everyone,

 

I had a text from DWP to say they had received my assessment report so I requested a copy.  It arrived today and I am horrified to see I have scored 0 points.  I have been on Higher rate mobility and personal care DLA with an indefinite award.

 

The assessor has mentioned my problems in the notes but has ended each one with "Therefore it is reasonable to suggest that she can complete this activity independently and reliably."  This just isn't true!  I have Polyarthritis and can barely move.  I cannot prepare or cook food, nor wash or dress without help.  I can barely stand up, let alone walk around.  She also said I leaned forward and handed her my prescription forms.  I didn't.

 

I intend to ask for a MR, can anyone advise me how best to word this and also how long this is likely to take?

Edited by Tinsel

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Hi.

 

I'm sorry you haven't had any replies since you posted. A charity called Turn2us has information on their website that you could find useful.

 

https://www.turn2us.org.uk/Benefit-guides/Challenging-a-Personal-Independence-Payment-decisi/Ask-for-Mandatory-Reconsideration

 

Best, HB

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Illegitimi non carborundum

 

 

 

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On 04/10/2019 at 17:37, honeybee13 said:

Hi.

 

I'm sorry you haven't had any replies since you posted. A charity called Turn2us has information on their website that you could find useful.

 

https://www.turn2us.org.uk/Benefit-guides/Challenging-a-Personal-Independence-Payment-decisi/Ask-for-Mandatory-Reconsideration

 

Best, HB

I completed the self help test on this link, but then keep getting an error code :(


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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I'm not sure what to suggest, CB, as we aren't connected with them. What is the error code?

 

It might be worth trying again later or has the error been over a while?

 

HB


Illegitimi non carborundum

 

 

 

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3 hours ago, honeybee13 said:

I'm not sure what to suggest, CB, as we aren't connected with them. What is the error code?

 

It might be worth trying again later or has the error been over a while?

 

HB

It was an HP error code, but I think the problem has now been resolved.. instead of showing the result on the page, they have emailed it to me :)  Thank you. 


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thank you. I hope you get the information you need. :)

 

HB


Illegitimi non carborundum

 

 

 

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