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I booked 2 flights with Thomas cook airlines thro my debit card on 8th may for june 17th 2020 for 2 weeks has they gone bust I have asked Lloyds for charge back scheme and they told me 45 days they let me know even then they said I still might not get it back

I tried to be nice wrote letter to Ceo and complained and still I have had no luck 

when other back given money back so quickly and lady in Lloyds said to me rudely go complain to Thomas cook has she knows they not round anymore 

what can I do 

 

thank you

john

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been on that too has its only flight only and debit cad nothng I can do Lloyds being nasty I have wait 45 days before I hear anything even then I wont know if I get it back

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And you booked the flights directly with Thomas Cook airlines? This is what the link on the CAA website says.

 

'For the first time, we are now able to automatically refund those customers who paid for their holiday via direct debit. If you booked directly with Thomas Cook and your flights were with Thomas Cook, you will be contacted via the email you used to make your booking to let you know that you will shortly be receiving your refund. You do not need to take any action when you receive this email. This will be paid straight into your bank account. We began the process to refund these payments on Monday 30 September and expect them to be received within 14 days of this date. Please note that this refund will not include any amount paid via another payment method other than direct debit, which would need to be claimed separately.'

 

HB

Illegitimi non carborundum

 

 

 

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From the same link, does this apply to you?

 

For bookings made by payment methods other than direct debit, directly with travel agents or where flights are with another airline, the refund process will take longer owing to the numerous and complex data processing systems Thomas Cook employed across Europe.

 

HB

Illegitimi non carborundum

 

 

 

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