Yodel delivery issue

[ajp1981 0]

On 16th sept I went on holiday , on 27 sept I got back .

I had been expecting a parcel value approx £30, no card had been left .

 

I contacted the seller(in China ) , they said it had been delivered by yodel . ( on 14th sept a day I had been in !!) 

 

ive contacted yodel , they said it was left with a neighbour called Johnathan .

I don’t have a neighbour of that name , they can’t provide me with a house number it was delivered to .

They claim they have interviewed the driver but he has no recollection of the delivery 

what can I do ?

[BankFodder 1,478]

Put in a claim to yodel.  Ask them for sight of a signature for the parcel

Also, how did you pay for the item?

[ajp1981 0]

I’ve asked for this and they refuse they say it’s between me and the seller . Is there something legal I can quite them? 

I paid for it with a credit card as far as I remember 

 

They claim they have no record of what house if went to ... madness 

[BankFodder 1,478]

Have you sent them anything in writing or have you just been dealing with this on the telephone?

[ajp1981 0]

Phone and web chat . Should I email them something specific ?

[BankFodder 1,478]

By and large you should stay off the phone and when you do use it then you should make sure that you have implemented the advice in our customer services guide. This is essential.

Yes you are going to have to lay down a paper trail and you are going to have to put in a formal complaint that they delivered your parcel to an unknown person, they are not able to provide you with a signature and they don't know which address they delivered it to. Tell them that you want reimbursement of all the money you paid – which means the cost of the item and any delivery charges. I suggest that you send this by email and confirm it by letter.

Do you have a record of the web chat?

[BankFodder 1,478]

The other thing you should do is put in a claim to your credit card company under section 75 of the Consumer Credit Act on the basis that you ordered an item which was never delivered.

[ajp1981 0]

Cheers I’ll do that and report back 

[cjcregg 557]

12 hours ago, BankFodder said:

The other thing you should do is put in a claim to your credit card company under section 75 of the Consumer Credit Act on the basis that you ordered an item which was never delivered.

 

Section 75 claims can only be made for purchases of £100+, or for deposits on goods or services that have a total value of £100+. As I understand it this purchase was for £30.

 

In any event it wouldn't be advisable to complain directly to Yodel AND make a simultaneous claim to the credit card provider as the CC provider would be unlikely to entertain the claim until the direct complaint has been concluded.

[BankFodder 1,478]

Yes, I think you're right.  Sorry.

[ajp1981 0]

How long shall I give these comedians to respond ?

[Andyorch 10,123]

14 days is the norm

[ajp1981 0]

So I’ve given them 3 weeks and heard nothing . What is the next step please ?