Mortgage fees What can I claim? If any

[Granty200977]

I have just received a lifetime statement for our mortgage as I had queries over why when we had an interest only mortgage do we now owe more than £4500 than what we originally borrowed,

 

my thinking was if say we originally borrowed £100000 at the end of the term we would still owe £100000 which they agreed,

our mortgage started off with first national, then GE Money then was taken over by Kensington in 2016 .

The reason for my query was we have currently sold our house and have negative of around £7000 but should really only have negative equity of around £2400 ,

 

this mortgage started in 2006

we did have problems with payments in the early days but

there are numerous admin charges of £40

returned DD charges of between £20 and £25 and

a field agent visit of £85 and I know we never ever received a field agent visit

 

the one thing that is really puzzling me is the are numerous charges ranging from £1.50 to £23 for a reactive fee due (LRO)

 reactive fee ,

additional interest charges ranging from £2 to £9  ,

there are solicitors fees too

but we were taken to court and given a suspended possession order ,

but there are now no arrears on the account and haven’t been for around 6 years now .

Can I reclaim any of these ?

[dx100uk]

8 hours ago, Granty200977 said:

this mortgage started in 2006

we did have problems with payments in the early days but

there are numerous admin charges of £40

returned DD charges of between £20 and £25 and

a field agent visit of £85 and I know we never ever received a field agent visit

 

the one thing that is really puzzling me is the are numerous charges ranging from £1.50 to £23 for a reactive fee due (LRO)

 reactive fee ,

additional interest charges ranging from £2 to £9  ,

there are solicitors fees too

but we were taken to court and given a suspended possession order ,

but there are now no arrears on the account and haven’t been for around 6 years now .

everything in red

 

[Granty200977]

Been going through the charges there is nearly £2000 in admin and unpaid DD and £500+ in additional interest charges just need to add up the reactive fee ones, can I claim interest too? I’d put them all into a spreadsheet but have forgotten how to do it , it’s years since I claimed back the bank charges so I have no idea how to do it 

[dx100uk]

prob better to use the statint sheet

 

 

[Granty200977]

Ok thank you I’ll give it a go 

[dx100uk]

put each 'thing' into the sheet at its own date.

 

dx

[Granty200977]

Yeah it’s coming back to me I’ll have a go tomorrow and see what it comes up with , then shall be writing and asking for it back ,

 

although I don’t hold out much hope,

Kensington were a waste of space when I rang up to query why we owed nearly £5000 more than we originally borrowed , even they didn’t know

[Granty200977]

i have downloaded the spreadsheet but it keeps telling me its in read only mode ? and I have no idea how to set one up myself

[dx100uk]

What prog you using?

if excel click the top yellow box

[Granty200977]

its ok ive sorted it , its going to take me forever haha

[dx100uk]

Hi 
.
Just to let you know this bunch Kensington have been fined £1.225m by the financial regulator 
for treating borrowers who were in arrears unfairly. 
.
Claim those charges back plus the interest and tell them not to add any more to the account. 
.
There are a few news stories here you can get the info for a letter to send to them. 
.
http://news.bbc.co.uk/1/hi/business/8615870.stm
.
http://www.fsa.gov.uk/pubs/final/kensington.pdf
.
http://www.theguardian.com/money/2010/apr/12/fsa-kensington-mortgages-fine
.
http://www.moneymarketing.co.uk/news-and-analysis/mortgages/fca-orders-kensington-to-change-unfair-mortgage-terms/2005762.article

 

http://www.mortgageintroducer.com/mortgages/236498/5/Industry_in_depth/Thousands_of_homeowners_set_for_big_mortgage_refunds.htm

 

 

 

[Granty200977]

The charges were added when it was with GE Money , Kensington took over it in 2016 

What is a reactive fee due / loan reop instalment?

[dx100uk]

just put them in

they'll soon query it.

 

 

[Granty200977]

It’s taking forever but I’m over £5000 so far 

[Granty200977]

So it works out £2897.39 in charges and £ 2461.22 in interest

[dx100uk]

pop it up

 

dx

[Granty200977]

1 hour ago, dx100uk said:

pop it up

 

dx

 

 

???

 

[dx100uk]

attach the .xls

[Granty200977]

i cant seem to attach it, but been through it again and it looks ok , which letter do I send them now and do I add a copy of the spreadsheet too?

[dx100uk]

Hit choose files in blue below in reply box you typein

 

Complaint letter and spreadsheet yes

 

[Granty200977]

I’ve been hanging on claiming for a few weeks as mortgage company wrote to me saying they were looking in to my complaint ,

 

I’ve received a response stating that because the majority of my fees were a long time ago , it is longer than the time limits set out in the financial conduct authority’s dispute resolution rules for handling complaints, (6 years) so that was their final response and if I disagreed to complain to the ombudsman .

 

So now not sure what to do 

[dx100uk]

we've seen reclaims with these going back to the 2000's 

 

who did you write too

[Granty200977]

I had emailed my mortgage company to query why when our mortgage was interest only do we now owe more than we originally borrowed ,

 

we are currently selling and have a shortfall of just short of £7000 ,

where as if we still only owed what we originally borrowed it would be a shortfall of around £2000 ,

 

the mortgage was originally first National, then GE and in 2016 changed to Kensington

they sent me copies of statements dating back to when we took the mortgage out in 2006

 

in the early days there were late payment charges ,

additional interest ,

a field agent visit fee which never actually happened ,

 

eventually we got taken to court and was given a suspended possession order and made and arrangement to pay the arrears which we did , so I couldn’t see where the extra 4500 grand came from 

[dx100uk]

everything bar sols costs whilst under litigation should be removed.

kennys cant simply wipe their hands of it .

 

dx

[Granty200977]

Do i write back to Kensington , or do I go through FOS ? , I did a draft of a letter to send the other week requesting the charges be refunded , but waited to see what they said, only charge they refunded was £40 from 2013  which is the only one in the 6 year time frame , before that there is about £2000