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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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itsamomentintime v Abbey ** WON **


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wow i see u support the same team as me lol

they will give you alot of nonsence i would go to your local branch dont bother with the head office just either go or phone them up they cannot refuse you infact i have a spare form they sent to me yes its blank if you want you can pm if you would like me to send it to you

pm with your email addy then you can just print it out and fill it in and send it to them with a check or postal order for £10

keep me updated hun

hugs

abg

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They always say they destroy all records after 6 years, however i seriously doubt this is in fact the case, as usual the banks are unwilling to be transparent, however now people have starting requesting pre 6 year statments more and more i have a feeling their shredders and incinerators will be working overtime.

 

PS. Nice to see yet another Red :D

:madgrin:

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I tried to get statments pre-1997 from Abbey, phoned ICO and got same garbage and am still unable to get them to budge on the 6 year rule, despite the banking code apparently saying they should retain info for 6 years AFTER the account is closed, not just retain it FOR 6 years.

 

Hope you have better luck than me. :)

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original thread here:

 

http://http://www.consumeractiongroup.co.uk/forum/abbey-cahoot-successes/49228-can-banks-add-unlawful-4.html

 

 

however - i when i tried to withdraw some money via a cashpoint, i was instructed to go to my local branch. when i did this, the teller rang some number, and was given various instructions, one being to retain my card. not only this, but my overdraft and internet access were also withdrawn. all because i exercised my legal right to reclaim unlawful charges.

 

now i am sure that this is against the banking code, so i have sent the following letter yesterday with rec delivery:

 

Dear sir/madam

My debit card was recently taken from me and retained on a visit to my local Abbey branch. Also I have noted that my online access has been suspended, meaning that I have no way of accessing my account and my overdraft facility has been removed.

As a result I would like to complain to you about the way I have been treated. Please provide me with a copy of your complaints procedure.

Regards

 

 

will keep you posted

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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if you take id into your branch then you can withdraw money from your account, but i would continue with your complaint as this seems to be a retaliatory action

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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thanks Lula thats what i thought about them

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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this request, particularly the paragraph about summoning the data controller to court to swear an oath, woke nationwide from their lethargy and i received all my statements back to 1988!:)

Please supply me with a complete history of all correspondence, transactions and charges relating to my banking history from the inception of the account, whether this be in the form of statements, fiche or other recording method. Also any data that has been archived into any archival system used by your company, including outside companies.

Additionally, where there has been any event in my account history over this period which has required manual intervention by any member of your staff, or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my banking business with you.

 

If you are unable to supply this data because there has been no such manual intervention, then please be so kind as to confirm this in your response.

 

Should you advise that you do not have this information, then I require you to provide a certificate of destruction signed by your Data Controller, confirming when and how my data was destroyed and confirmation of your policy on data retention! If this confirmation is not supplied and a claim be made in Court, I will seek to summon the data controller to swear on oath that he does not have the information I have requested!

 

I enclose the statutory maximum fee of £10 for Data Protection Act subject access request. You will be aware that you have 40 days in which to comply with my request made under s.7 Data Protection Act 1998.

 

If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return. However, please note that the above address is the one which you normally use to communicate my private business to me and which you have hitherto found to be acceptable.

I would be happy to collect the Data from my local branch.

 

 

Yours faithfully,

hope it helps

  • Haha 1
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nice one johans, gotta be worth a try

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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letter signed for on 11/1/08

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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complaints procedure recieved, the following is off to the complaints dept, similar to the first letter but adjusted to suit:

 

Dear sir/madam

 

My debit card was recently taken from me and retained on a visit to my local Abbey branch. Also I have noted that my online access has been suspended, meaning that I have no way of accessing my account and my overdraft facility has been removed.

 

I would like an explanation as to why this has happened, as I believe the Banking Code advises that any change in circumstances requires you to provide me with 30 days notice. Also I would like you to explain to me just how I am supposed to access my bank account, without the aforementioned facilities being available to me.

I consider your actions to be retaliatory, due to my to successful claims against you for bank charges. Please be aware that, if no satisfactory outcome is forthcoming to my complaint, I will not hesitate in reporting your actions to the Office of Fair Trading, the Financial Ombudsman Service and the British Bankers Association.

 

 

Regards

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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Guest louis wu

glad to see you using your timescale, and not theirs:).

 

How typical of Abbey, no doubt they will stall until the eleventh hour, just to inconvenience you.

 

As lula says, take 2 forms of ID into the branch (a bill and a driving licence/passport), and get your money that way.

 

best of luck

 

louis

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Don't expect a straight answer from the bank regarding the account closure but you will get Around £250 compensation if you take it to the Ombudsman,

Alliance & Leicester closed my account following a claim and told me there was nothing they could do too. I took it up with the Ombudsman and got £250 in no time.

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hello HONESTKNOB

 

its not actually closed, but it might as well be as I cannot access it

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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HONESTKNOB you must be psychic - the reply did not address any of the issues i raised, so another letter on its way to them....

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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letter on its way:

Dear sir/madam

I am receipt of your response to a complaint that I have raised with Abbey. Unsurprisingly however the letter fails to address the issues that I raised, namely:

  • Why has my debit card been retained by my local branch?
  • Why has my overdraft facility been removed?
  • Why has my internet access to my account been removed?

Please reply with a satisfactory response within 14 days, and make it your final answer on the matter.

Regards

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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letter on its way

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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thanks GuidoT, following email sent:

 

hello Sheena

 

You come highly recommended as the last resort before a court order!!!

 

I sent £10 to get copies of my statements for account number XXXXXXX, dating back to 1993 but only received 10 months worth of statements.

 

I was wondering if you could possibly send me the full set as I am hoping that having to resort to a court order against Abbey will not be necessary.

 

best wishes

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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if the email doesnt work, its off to court.

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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can anyone confirm what to do in order to get a court order for statements?

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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good luck, if they do produce them, others claiming pre 6 years could possibly argue that they have given you yours so they want theirs if you get what i mean, so may make there requests easier.

 

I am sure they will HAVE to keep details longer than 6 years but finding out for certain is going to be difficult.

:madgrin:

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  • 3 weeks later...

just received a bizarre letter from Abbey Customer Operations, but a bit of history first:

 

i have successfully reclaimed charges back from Abbey TWICE:grin: but as a result they cancelled my overdraft, my debit card and my internet banking.

 

somehow my account showed -£4, and was passed to their collections dept. the minus balance resulted in monthly charges for being overdrawn, and until recently the balance was -£1XX.

 

now today i received a letter stating that the balance has been reduced to £0.00 because i have not used my account for 12 months (thats a lie), and because they want me to start using the account again.

 

weird no?

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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