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    • I feel that people are focusing too much on the OPs property being a council house and putting responsibility on the council to resolve this.   imagine for a moment that the OPs house is privately owned, now what powers would they have to take action on the trees? Pretty much none without taking the tree owner to court right. Well as the trees are privately owned, that is the same power that the council have right now.   the information with the £375 will be inline with high hedges legislation as this will be the only power the council will have and it is common for there to be a charge for this.   this is not a social housing issue, but a neighbor dispute with a private homeowner.   i used to work as a tree officer for a local authority and from experience have seen that people’s idea of dangerous and what is actually dangerous are two different issues. A councils power to enforce tree works are also limited and will usually only be where a private tree poses a risk to the highway, not to another property as that is a civil matter (even where the council own the 2nd property).    With regards to risk to underground pipes, this is something you will be unlikely to successfully argue as various studies have found that unless a tree is planted on top of the pipe and crush it, the roots will not cause damage, but rather only enter through already damaged areas as they are opportunistic, any tree roots in drains are usually a secondary issue where a pipe had existing damage and to resolve it will require a permanent repair to the pipe to prevent recurrence.   the only options i see here are to calculate the height allowed under high hedges legislation (it varies depending on what direction the property faces , the location of hedges etc) and try to enforce that which will involve the fee. Otherwise there is little you can do as the private homeowner has a right to have trees in their garden although they may be liable if they were to cause damage to your property (such as a shed) or the councils property in the future.
    • Served on 16 Feb.   On reviewing the MCOL website today for an updated, I noticed that 1) Hermes has aknowledged the claim, but not yet filed a defence, and 2) that I there was a glitch / error on the form. Essentially, it looks like I had accidentally left the "I will send detailed particulars of claim" box ticke (I thought I had unticked it), with the result that the claim section has been truncated, and some extra text has automatcially been added - in red below):   "...Claimant seeks £XXX, plus I will provide the defendant with separate detailed particulars within 14 days after service of the claim form. The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of..."   This is obviously not ideal. Is it better to try to amend the claim somehow, or to just submit a brief POC that a) clarifies that I am seeking £XXX plus costs (which was automatically truncated), and b) sets out my calculation of the £XXX?  
    • Hi   It amazes me how they pass the buck as they don't want to deal with a private homeowner but if the shoe was on the other foot they would be hammering down on you for breach of tenancy.   As this is council housing you need to make a Formal Complaint in writing to the Council Housing about this (as a social housing landlord they have a complaints process they have to follow). you need to exhaust their complaints process. Make sure and title your letter Formal Complaint.   From what you have posted this tree is not just a nuisance but also a Health & Safety risk:   1. The tree being overgrown is now a danger to the occupants/Guest/Visitors to your property   2. The tree has overgrown into the Council Housings Boundaries your property causing damage/endangerment to the occupants/guest/visitors.   3. As the roots of the tree are also overgrown into your property you have concerns that these may be causing/damaging to any underground pipework that may be within the boundray of the property.   4. So far the Councils actions have been to treat their Council Housing tenant as a third class citizen with a private homeowner aloud to cause endangerment/possible damage due to these overgrown trees which are encroaching on your council house property/bounderies.   You also require clarification why you were sent the Healthy Neighbourhood Information which states I have to pay £375 to make a complaint. (make sure and attach a copy of the response that states this cost)   You also require copies of the following:   1. Complaints Policy (not the leaflet) 2. Customer Service Standard (not the leaflet) 3. Health & Safety Policy (not the leaflet) 4. Public Liability Insurance Policy. (not the leaflet) 5. Clarification from you if their is any underground pipeworks running through the bounderies within the garden area (you should have full knowledge of this it being your property/plans) 6. Compensation Policy (not the leaaflet) 7. Equality & Diversity Policy (not the leaflet)   When you get the above policies sit with a pen/pencil/highlighter and take you time reading them and just think to yourself 'DID THEY DO THAT' if not mark it then leave it for a while then do the same again this way you can basically throw/write back stating the haven't followed x policy with which part of that policy and your reason. (you are building evidence to use against them using their own policies. I would also like to refer you to The Local Government (Miscellaneous Provision) Act 1976: http://www.legislation.gov.uk/ukpga/1976/57/part/I/crossheading/dangerous-trees-and-excavations     You need to remember yes it is the Council but the Council Housing is a separate entity and is a Registered Social Landlord (RSL)   Is the Council Housing classed as a registered Charity? (what is their registration number whether charity or RSL?)   Also have a wee look at this CAG link:     
    • @rocky_sharma   Fame at last!!   Dunno how much help it would be in your case, but I could try digging out the txt of my defence if you think it might be relevant to your defence. We might hafta do this via PM, then e-mail though if ya wanna go down that route.   Good luck with yours anyway mate.
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Dodgeball

Thomas Cooke Collapse

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I presume everyone is aware of the recent Insolvency and collapse of Thomas Cooke?

Unfortunately I had booked A holiday with the for next year and paid a substantial deposit.

 

My daughter and grand children thought we would have a holiday together, so we booked for ten people in the Canaries next year, I paid £2k deposit on my credit card deposit.

 

The holiday is ATOL protected. I went on their website and the claim form was not on their yet, as apparently they are not processing customer complaints until the people that are stranded are recovered. I fully understand this, and will try again on Monday. I intend to record the progress on here, any comments or suggestions very welcome.

Edited by Dodgeball
brain fart

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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How did you pay?


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Credit card, well just the deposit, total cost just under £11k paid £2k.


DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Sounds like you were lucky, booking it on your credit card.

 

We got the last Thomas Cook flight out of Cyprus on Friday night, everyone was very paranoid about it being cancelled.

 

We got delayed on the tarmac for an hour while a disruptive passenger got removed. I guess he is still in a Larnaca Police Cell awaiting repatriation.  I bet that'll teach him

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Open a formal claim with your credit card company. Even if they don't process it straightaway, get a reference number so that you are in the queue. If you do this by phone, then read our customer services guide first


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1 minute ago, London1971 said:

Sounds like you were lucky, booking it on your credit card.

 

We got the last Thomas Cook flight out of Cyprus on Friday night, everyone was very paranoid about it being cancelled.

 

We got delayed on the tarmac for an hour while a disruptive passenger got removed. I guess he is still in a Larnaca Police Cell awaiting repatriation.  I bet that'll teach him

Yes they are a pain in the arse aren't they , I think the Seward should just heave them out at 30000ft.

 

Yes I have the Section 75 coverage, I think, but since the ATOL cover is also available, wont I have to use that instead?


DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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I Would rather use the section 75 of course as you get a full refund, but I didn't know I still could.


DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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I was  under the mistaken impression that claims for refunds would start today, but it seems this only applies to those who have paid by direct debit. For those like me who paid by credit card the start date is Monday the 7th October. When an "online form" will appear on the CAA website.

 

 

They say claims may take 60 days to process, because of complex data protection issues.

I guess its just hard luck for those planning a Christmas break.


DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Dodgeball,

It is frustrating we also paid £4.500 for our holiday with Thomas cook going out to Mexico on 19th Oct. we also booked Airport parking/hotel/Meals through another company. We originally paid on our cc 

Our cc company says we need to claim it back through ATOL -Thought I could do that this morning as they originally said 30th September for claim forms.so bit disappointed too we need to await another week. On the bright side I guess is that everyone in similar situation will get their money back.

 

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Ok, so today is the day I can reclaim my money back, by using the "dedicated online form".

 

One problem, where the devil is it. I haven't been able to find any online complaint form, if someone else can, I would be very grateful for a link.

 

I rang the Cooke CAA advice line and they want £6 to help.

 

 


DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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For anyone else in a similar position.

 

I rang my new agent and they found it This is direct to the claim form.

 

 

 

https://rightpath.secure.force.com/caa/SiteClaimsCAAPortal


DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Brief update. I have just telephoned the CAA on T: 0333 103 6700 .for an update

The line is closed as they are, " Still assisting with the repatriation of customers". The Email address at Claims@caa.co.uk doesn't work either.


DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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On 30/09/2019 at 11:19, otbclear said:

Dodgeball,

It is frustrating we also paid £4.500 for our holiday with Thomas cook going out to Mexico on 19th Oct. we also booked Airport parking/hotel/Meals through another company. We originally paid on our cc 

Our cc company says we need to claim it back through ATOL -Thought I could do that this morning as they originally said 30th September for claim forms.so bit disappointed too we need to await another week. On the bright side I guess is that everyone in similar situation will get their money back.

 

Hi Otbclear

 

Wondering if you have heard anything yet. They said 60 days, but I thought you would have been able to check pogress. I dont seem to be able to get through however I try.

 

Peter


DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Hi Dodgeball, not heard anything yet either, I put the claim in 7th Oct and got a reference number. They said 60 days which I’m assuming by the 6th Dec we should be settled. I did read an article somewhere that the CAA will be updating people sometime this week. 

 

 

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Hi otbcleaer

 

Just had this in response to my email

 

Hi Peter,

 

Thank you for getting in touch and for entering your details into our online refund site – I can confirm this has been received.  We are reviewing these online forms and will contact you in due course if we need further information. We will process the refund in around 60 days from the date in which you uploaded your claim to our website.

Best wishes

Lucy

 

So I guess I am looking at the second week in December. About the date we have to pay the full amount of the remainder. of our replacement booking.


DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Hi Peter,

 

Glad to hear they’re looking at your claim  👍 loads of people are being paid out now..

unfortunately we’re not in that bracket yet . Only a week now to go for the 60 days to be up so fingers crossed.
 

Good luck 🤗

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I received an email  they wanted a repeat of the info they already have

 They say they will get back within 28 days, another month.

Getting a little pissed now. No reasong given for the continued delay.

 


DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Thank HB.

 

I wonder, at what point I can call this breach of contract, and start a section 75 claim?

 

I realise the size of their task, but you would think they would at least keep in touch. The contact numbers they supply are all unobtainable, emails take an age to answer, and dont tell you anything if and when they do arrive.

 

 


DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Hi Dodgeball, just an update -my TC case says paid 15/12/19 and closed  on the payment portal For protect claims.it takes up to  3-5 days. I don’t know yet if I’ll get my select seats payment back as I’ve noticed a few have and a few haven’t for this. 
 

 

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Great news. OTB

 

I got mine back this morning also. They put it in my bank, Which is what I asked them to do. 

 

So off to the agents this afternoon, to pay the outstanding balance on the new holiday. :)

 

God 'point about the extras, we booked the seat thing also and the lounge, best check.

Edited by Dodgeball

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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So pleased for you 😬 Defo check you’ve been paid for the extras as some are not covered by ATOL seemingly. Enjoy your well deserved holiday 👍

 

Ours hasn’t hit the bank yet hopefully by Friday at the latest 🤔

Have a lovely Christmas Dogeball.

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Thanks Otb and to you and yours as well  🎅

 

Peter


DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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