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Universal credit paymemt not received

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My case is very confusing and I have been waiting 5 months for a decision on a mandatory reconsideration.

Hopefully someone can give me a clear answer so i can take it to the correct person to handle it.


On 10/4 I was put on UC while i was in receipt of SDP and PIP. 

This happened when my ESA stopped and i was moving to JSA.

The jobcenter said i had to go to UC so i lost my SDP.


3 weeks later i was told i was not eligibal for UC so go claim JSA.

Now a month had passed and once again i was told go on UC

i did 10/5 and asked that it be back dated a month.


21/5 after identity check i was able to take an advance of the total payment every month.

But a mistake in the rent put the new amount to almost double


on 22/5 i was given another advance as my assessment period was 10/5 - 10/6 with first payment on 17/6.

The change of circumstance gave me another advance on 29/5 for 50% of UC payment.

These were clearly advances within assessment period and before any UC Payment was made as the rules say. 


But...when back dating was accepted to 10/4 someone moved my payment date and amount from 17/6 to 17/5 and clearly wrote it in my journal.

I had used the advances to pay rent arrears for the past 2 months so first payment would help witb other bills and rent short fall.


But now the payment on 17/5 was never made instead they said it was paid by what were the advances because rules state no advance for new claim can be given once payment is made.


I had asked for MR on 28/5 stating they were advances and were my right to take.

False accounting cannot change what they were and since they have written i was paid my monthly UC on 17/5 , they have admitted that i am owed so it should be paid.


Can anyone help me with the answer please.

I really do need the payment as bills have caught up with me

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