Jump to content


Italian food online- Naturali


Please note that this topic has not had any new posts for the last 429 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hello, 

 

Wondering if anyone could possibly help...

 

I ordered some food products from the above company and I am missing 8 of them. 

There is no phone number to ring just voicemail and the emails are responded to by someone called (edit) who is the most unprofessional and horrible person I've ever come across. Calling me a liar when I have proof and refuses to send out what is missing. There are other people who have had issues and have reported on google but he has clearly enlisted friends to give 5* reviews. In fact there are a few comments suggesting this.

 

I know he will never send the missing items but is there anything I can do?

 

Much appreciated.

 

Link to post
Share on other sites

Please would you post a link to this company's website

Link to post
Share on other sites

Are the items which you have received still in their original condition?

When did they arrive?

If the items arrived within the last 14 days and if they are still in their original condition then you should not use them. Instead you should write to the supplier immediately and cancel the order under the consumer contracts regulations.

How did you pay for them?

Link to post
Share on other sites

Also, are the items perishable?

Link to post
Share on other sites

They have sell by dates but this man Davide is not accepting anything and has told me and other customers that we cannot cancel orders to have refunds.

 

He has just replied to me saying that I am racist, which is ridiculous as my partner is Italian and that he does not want me to contact him anymore.

Link to post
Share on other sites

You haven't addressed all my questions. I would be grateful if you would do so because it will save a lot of time if I don't have to keep on asking.

Are you dealing with this person on the phone or by email?

Please could you list out here exactly what it is you have ordered

Link to post
Share on other sites

Also, you say that you have proof that eight of the items were not delivered. What is that proof?

Link to post
Share on other sites

Okay sorry there's just a lot of questions.

The proof I have is that the item he sent is not the same weight as the item I ordered. I already said that there is no phone number, just VM and that I'm corresponding by email only. I've asked for a phone number but he won't give me one. The items arrive around 10 days ago. I ordered 8 bags of crisps, 4 boxes of biscuits and a bag of sweets. I'm missing 7 of the 8 crisps and 1 box of biscuits. Thank you for your help

Link to post
Share on other sites

Hi

 

The Goods that you purchased from this Company did you purchase them as a Consumer or Business/Trade? (Reason I ask as looking at there website & Terms and Conditions they seems to be a broker of Wholesale Foods)

 

Something to be aware of is this Company also had it's First Gazette Notice for compulsory strike-off on 30/7/2019.

 

Companies House link: https://beta.companieshouse.gov.uk/company/09183652/filing-history

 

Gazette link (look to the right and click on the Timeline, First Gazette, 30/7/2019):

https://www.thegazette.co.uk/company/09183652

 

 

 

  • Like 1

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...