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    • For any who might be interested in a line of enquiry and wonder about pyramids .. Super mounds? We know that mounds preceded pyramids  - interesting with what we know about the legendary origins of Atlantis, snake worship and the 'double helix' staffs   Hers a few starters https://en.wikipedia.org/wiki/Benben https://en.wikipedia.org/wiki/Ningishzida https://en.wikipedia.org/wiki/Atum "In the Heliopolitan creation myth, Atum was considered to be the first god, having created himself, sitting on a mound (benben) (or identified with the mound itself), from the primordial waters "   Perhaps a step or two to far, and perhaps coincidence, but interesting nonetheless      
    • Make sure you post up the draft particulars of claim for us to look at
    • Rejection email with letter of claim has now been sent and copied to Martijn De Lange. Reminder in my diary for 16th March to proceed with Money Claim.    
    • Extraordinary that John Lewis are prepared to go to these lengths to defeat you. They will end up paying far more than it's worth. I think one of their very weak points is that they themselves are referred to the plug say they were obviously aware of it – just as you were – and it beggars belief that they would then allow the television to be placed facedown on top of the plug of which they were aware. Was the plug secured at all or was it just dangling around on the end of its cord?
    • It’s external - Womble Bond Dickinson (UK) LLP
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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Hi all,

 

been a a while since I been here, I am curious as to what is thought as a new customer offer.

 

Technically - could you actually keep switching the account between a couple in the household who are not married, As wouldn’t the spouse in effect be a new customer?

 

tried looking for info but can’t find anything - our broadband deal is up soon and wouldn’t mind some of the new customer offers floating around.

 

thanks

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Sometimes you can, but some suppliers will block new customer offers at the same address as the current account in order to stop exactly this scenario, as a lot of people have taken advantage of that loophole in the past with several providers :)

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