In the thread of the email they already say how sorry they are for the whole incident but I understand that I could have reiterated it.
After counting everything up the value is a bit more. A new WMF plated 30 set of cutlery is €299 and the other gift items come to approx €70. So €369 = £315
The max value allowed with Deutsche Post is €200 - unless you pay and additional €50 to increase the value. The shipping cost was €22.99
I'll post here as soon as I get any response.
Just make sure you open all their letters to be on the safe side. In case they send a letter before action which quite possibly will never happen but keep them informed if you move house just to be on the safe side.
Okay thanks. I have to say that I would have referred to their admitted error as well. I think it's very important to make it clear that they have already put their hands up.
I think now we need to talk about value.
I think I asked you on two occasions now why you decided it was £200. I believe I have also asked you what was the declared value. I'm not sure that I have received answers to either question
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