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    • Hi   With a SAR all you have to do is ask for 'ALL DATA' (this way it does not matter what format they hold that data whether it be digital, email, telephone calls (recorded), written etc).   They then have 30 Days to comply once they have acknowledged your SAR Request (that is unless they require ID Verification) which the 30 Days time limit does not start until they have verified your ID if requested)   Also can I add in DHL response in post#36 I hate it when any Company/Business etc. has the nerve to use the get out clause of 'Human Error'.    This is not the case as it was 'Maladministration' by DHL' not 'Human Error' as stated to you, irrespective of who/which employee of DHL made the 'Human Error' the buck stops with DHL as who/which employee made that error was Employed by DHL.
    • pop up on the MCOL website detailed on the claimform. [if mcol is not working return after the w/end or the next day if week time] .  register as an individual  note the long gateway number given  then log in .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform .  defend all  leave jurisdiction unticked   goto the defence filing section  file the following:     1 The Claimant's claim was issued on (insert date).  2 The Defendant contends that the Claimant's claim so issued is a claim in contract and is statute barred pursuant to the provisions of section 5 of the limitation act 1980.  . If, which is denied, the claimant contends that the Defendant is in breach of the alleged contract, in excess of 6 years have elapsed since the date on which any cause of action for breach accrued for the benefit of the Claimant. .  3 The Claimant's claim to be entitled to payment of £[insert figure from their POC]  or any other sum, or relief of any kind is denied. .. ..ends..   dx          
    • I passed on the article and link to friend. Between us we will now try get the required info to the correct location so that they (whoever in the Govt) can sort out what he is owed. I will keep you updated.  This thread may help others in similar situations. Ethel Street - very helpful research.  Thank you.  Seems like you came up trumps!
    • numerous erudio/drydens claimform threads here already - use our search top right.   your appears to be statute barred as you've never heard of erudio so would not have deferred since your last direct deferment to SLC in 2013    if you wish to bother to even send CCA/CPR that's upto you but the bottom line is to erudio you've ignored everything to date yoy might also ignore a claimform.   but ofcourse you are not!!   if the above is true   pop up on the MCOL website detailed on the claimform. [if mcol is not working return after the w/end or the next day if week time] .  register as an individual  note the long gateway number given  then log in .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform .  defend all  leave jurisdiction unticked   goto the defence filing section  file the following: 1 The Claimant's claim was issued on (insert date).  2 The Defendant contends that the Claimant's claim so issued is a claim in contract and is statute barred pursuant to the provisions of section 5 of the limitation act 1980.  . If, which is denied, the claimant contends that the Defendant is in breach of the alleged contract, in excess of 6 years have elapsed since the date on which any cause of action for breach accrued for the benefit of the Claimant. .  3 The Claimant's claim to be entitled to payment of £[insert figure from their POC]  or any other sum, or relief of any kind is denied. .. ..ends..   dx      
    • Well I would want my £50 back also but hey ho if your satisfied its been resolved.....there was no way you could ever be liable anyway as your contract was with TC not RC.   Thread title updated.   Andy
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jamieleeuk

Thomas Cook - Delayed flight compensation

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Afternoon,

 

Firstly, a bit of a shocker nobody stepped in to help.  Surprised as the repat costs will surely outweigh the short-term investment required to remain solvent.  UK Gov could then have at least mitigated public anger at bailing out a plc as they'd at least have some 'skin in the game'.

 

Rather guiltily on to my question if anyone knows where I can turn to - or if I can turn anywhere for that matter.

 

On August 13th I was supposed to fly to Mexico from Manchester but ended up with a 25 hour delay.  When we arrived in Mexico the following day, we submitted the flight delay claim.  On 9th September they responded to say a BACS payment has been authorised for £2,120 (four of us travelling) and would take up to 28 working days to reach the account.

 

I'm guessing now TC have entered administration that payment probably won't be coming now so wondered if there was somewhere else to turn to to claim the compensation.  I have googled my predicament and the links are all to do with 'what to to in the event your airline goes bust before your holiday'.

 

Thanks lots

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I should imagine your only option now is to register with the official receiver as a creditor.

 

Whether you’ll get anything back is another matter, and most probably not the answer you we’re looking for.

 

Sorry.

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Thanks Zoltron.

 

I suspect you’re right.  Thanks for the direction.

 

crappy situation for those worse affected 😢

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9 hours ago, jamieleeuk said:

I suspect you’re right.  Thanks for the direction.

 

crappy situation for those worse affected 😢

 

Indeed a crappy situation for everyone, those currently on holiday, those who are being kicked out of hotels, those who have had holiday and wedding plans trashed, and those like yourself who are owed money from either Gift Cards or an EU261 claim.

 

Not to mention the staff at Thomas Cook. The Executives are to blame for this mess, the ones who are paid hundreds of thousands of pounds a year and are supposed to have the business acumen to run a business successfully.

 

You couldn’t make this rubbish up that this company went under with multi billion pound debts.

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Here's a link to the CAA website about what is possible if you haven't travelled yet. They mention ATOL, travel insurance or a refund by your credit card issuer or bank.

 

https://thomascook.caa.co.uk/customers/if-you-have-a-future-booking-and-have-not-traveled-yet/

 

HB


Illegitimi non carborundum

 

 

 

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That webpage is indeed for people who haven't yet traveled, HB.

 

The OP here has traveled, was entitled to 'delay compensation',  but will now have to lodge their claim for the monies owed with the administrator, and will get whatever 'pennies in the pound' sum that gets shared between the unsecured creditors :(

 

If the OP paid by credit card, they should also investigate a S.75 claim for "service delivered, but not as expected", in case the CC company  will grant the compensation, (as if the OP was suing Thomas Cook for the sum promised but not provided in compensation, and adding the CC company as a joint defendant ......)

 

I don;t know if the CC Co. will 'go for it', but it might be worth a try, and leaves the OP with the full compensation and the CC Co. with whatever share they can get from the liquidation

Edited by BazzaS

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Thank you for the correction, Bazza. I've no idea why I thought the OP was yet to travel.

 

Apologies but maybe it will help someone else.

 

HB


Illegitimi non carborundum

 

 

 

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Your minds work in ways I could only hope to achieve one day!

 

thanks for your responses, much appreciated 

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