Jump to content


  • Tweets

  • Posts

    • I forgot to add I originally messaged them via there website which I still have access to . Was this Ok ? 
    • If I copied anybody into your complaint it would be your local Care Commissioning Group, not the GMC...
    • So ignore emails from ADCB now ?  I told them they will have to contact me by email and it will have to go to UK courts
    • Hello   Not a legal issue as such but wasn't sure where to ask advice on this.   I have just been awarded £2050 on a PPI claim.  I went through a claims company so i expected to pay them 40% plus VAT of the claim won.  However, i am querying the quoted court costs (which i was not informed about prior to this).  They are quoting the following court costs: -   £205 - Court Issue Fee £335 - Court Hearing Fee   I am no legal expert but these seem very high for such a small financial claim.  I will be lucky to see £500 of the initial £2050 if this is correct (yes i understand the 40% i could have avoided if i didnt use the claims company).  If these costs seem realistic then no probs with agreeing to them but if the claims company artificially inflated these for their own gain i would be none the wiser.     Can anyone advise please?   Thanks 
    • Our general hospital uses a similar system, but I don't think(?) it displays all your personal details for confirmation at the end of the process.  In fact I'm pretty sure that at the end of the process it displays only the last three or four digits of your 'phone number and you must confirm that this is correct.    Also at my GP's surgery it only asks for date and month of birth together with the initial letter of your surname and then it displays "Thank you.  You are recorded as attending".   I would say what you describe is a sort of breach of data protection, but not sure how serious it might be.  (I can see no valid reason for displaying full name and address etc if other hospitals' systems don't).   Go to the website of the NHS Trust in question and see what their complaints process is.  There may be two different processes: one for "general complaints" and a separate one for data protection complaints (eg direct to the trust's data controller*).   Personally, I would complain down both routes.  Don't, whatever you do, get diverted down the PALS (Patient Advice and Liaison Service) path as they won't be equipped to deal with this sort of issue.   As a former NHS manager I'd be interested to know what sort of reply you get.   FWIW I'm surprised(!) the ICO suggested complaining to the GMC as they won't be interested.  This isn't a medical staff issue - it's a trust data management issue.  (I'm really surprised at the ICO's suggestion on this - it's bonkers!).   *If you can't find out how to contact the Trust's data controller from their website, ring and ask them.   EDIT:  I wouldn't allow people to "shoulder surf" me.  Our trust makes it clear that people behind you have to stand behind a line so they can't see over your shoulder.  If anybody was standing directly behind me I would "politely" draw their attention to the notices and "ask" them to stand back.  If your hospital does not make this clear, that's another complaint...)
  • Our picks

Pudwud100

LCS for SSE - REFUSING THAT THEY CANNOT ADD CHARGES

Recommended Posts

Hi everyone

 

I hope someone out there can point me in the right direction on this one.

 

I have an ongoing issue with a DCA called LCS who act for Scottish & Southern Energy (SSE). 

I have not, and of course will not speak to them on the phone. 

 

They have, after some time, responded to my letter to them asking if SSE had sold the debt. 

They have responded openly and said they are agents and the debt has NOT been sold on to them. 

 

They are trying to add on "recovery charges" of £71.57 and trying to say it is SSE that has done this. 

They enclosed an invoice from SSE for the amount owed to them and there are NO additional charges added.

 

Now I have already told them that if the debt has not been sold then I want to deal direct with SSE and not them but they are having none of it. 

I want to tell them to basically go forth and multiply but I want to do it in a legal way.

Share this post


Link to post
Share on other sites

expand on the debt please

current supplier and current address or ??

 

full history please


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

We used to be with SSE up until the summer and we were advised by them that we had a closing balance of £357.87. 

We were unable to pay this at the time and SSE were not prepared to wait for us to agree some sort of payment arrangement over a period of time because they wanted things settled there and then because we were leaving them. 

 

after the passage of some more time we heard from LCS who are saying they are authorised agents. 

I have never at any time had any communication from SSE that THEY were adding charges so I am assuming this is an attempt by the DCA to extract 'administration fees'.

Share this post


Link to post
Share on other sites

correct, but you shouldn't be awaiting SSE to give their permission

you know their details, you should have just gotten on and paid it as you suggested.

 

have you been keeping the money put aside that you offered £PCM to date?

 

dx

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

If you know or can find out the sortcode and account number for SSE, you could set up standing order to pay them the amount over a relevant period. Then write to SSE saying that is what you are doing.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

SSE can insist that you pay the dca but they cant insist that you pay any fee or other such addition to your bill but that is why it is sensible to just pay them directly using the payment details they gave you as a customer

Share this post


Link to post
Share on other sites

Thank you unclebulgaria67 and ericsbrother. 

Useful advice. 

 

I would just like to ask one further question if I may. 

I offered originally to SSE what I felt was a reasonable and affordable payment arrangement. 

 

Why the matter went to LCS is because SSE flatly rejected my proposal and demanded that the full sum be paid in 2 equal instalments over 2 months which I couldn't afford then and still can't. 

 

Can I just implement myself what I proposed and what if they say I HAVE to deal with LCS?

Share this post


Link to post
Share on other sites

Pay sse direct

Ignore the dca totally

 

Dont offer just do it!

When you can what you can.

You dont need anyone's permission!!


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

yep, even if you are in arrears it will show that you are trying to resolve the problem. Gte it cleared in under 6 months and they will have nothing to complain about and it will take at least that time for them to try and use the legal route to force a payment method (which they will then lose as you are clearing the arrears)

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...