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    • So ignore emails from ADCB now ?  I told them they will have to contact me by email and it will have to go to UK courts
    • Hello   Not a legal issue as such but wasn't sure where to ask advice on this.   I have just been awarded £2050 on a PPI claim.  I went through a claims company so i expected to pay them 40% plus VAT of the claim won.  However, i am querying the quoted court costs (which i was not informed about prior to this).  They are quoting the following court costs: -   £205 - Court Issue Fee £335 - Court Hearing Fee   I am no legal expert but these seem very high for such a small financial claim.  I will be lucky to see £500 of the initial £2050 if this is correct (yes i understand the 40% i could have avoided if i didnt use the claims company).  If these costs seem realistic then no probs with agreeing to them but if the claims company artificially inflated these for their own gain i would be none the wiser.     Can anyone advise please?   Thanks 
    • Our general hospital uses a similar system, but I don't think(?) it displays all your personal details for confirmation at the end of the process.  In fact I'm pretty sure that at the end of the process it displays only the last three or four digits of your 'phone number and you must confirm that this is correct.    Also at my GP's surgery it only asks for date and month of birth together with the initial letter of your surname and then it displays "Thank you.  You are recorded as attending".   I would say what you describe is a sort of breach of data protection, but not sure how serious it might be.  (I can see no valid reason for displaying full name and address etc if other hospitals' systems don't).   Go to the website of the NHS Trust in question and see what their complaints process is.  There may be two different processes: one for "general complaints" and a separate one for data protection complaints (eg direct to the trust's data controller*).   Personally, I would complain down both routes.  Don't, whatever you do, get diverted down the PALS (Patient Advice and Liaison Service) path as they won't be equipped to deal with this sort of issue.   As a former NHS manager I'd be interested to know what sort of reply you get.   FWIW I'm surprised(!) the ICO suggested complaining to the GMC as they won't be interested.  This isn't a medical staff issue - it's a trust data management issue.  (I'm really surprised at the ICO's suggestion on this - it's bonkers!).   *If you can't find out how to contact the Trust's data controller from their website, ring and ask them.   EDIT:  I wouldn't allow people to "shoulder surf" me.  Our trust makes it clear that people behind you have to stand behind a line so they can't see over your shoulder.  If anybody was standing directly behind me I would "politely" draw their attention to the notices and "ask" them to stand back.  If your hospital does not make this clear, that's another complaint...)
    • but they don't know that do they.   pers I wouldn't sweat   
    • sounds like it   dx  
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I am hoping someone can advise me regarding my salary.


I work as an emergency response driver for a private medical transport company.

I work 6 x 24 hour shifts on call(total of 144 hrs) followed by 2 rest days(48 hrs).

I work from my home address, with a company vehicle parked outside.


During my six on call shifts, I must be available to respond to any task given to me (by phone-call) within a certain time. 


As you can imagine, while on call I am very limited to what activities I can take part in. Due to the nature of my role and the need to respond within 30 minutes to 90 minutes I am somewhat tied to my home.


Obviously I cannot consume alcohol, go for family meals, go shopping etc.

Even while attending hospital appointments, popping to the shop I must wear my uniform, take the vehicle with me and be contactable and ready to respond.


It has been brought to my attention that on call time is now classed as working time if you must be at the disposal of your employer during that on call time.


Is that correct and if so, should I be paid at least the minimum wage while on call.

I am currently paid an annual salary of £22,000 for being on duty an average of 6,570 hours per year which would put my hourly rate at well below the minimum( not including annual leave).


Any advice would be greatly appreciated. Thank you.

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You should certainly pursue this, proving you accept that you should expect them to cut your hours, to pay you the minimum wage per hour for the maximum permitted under the EWTD

(European Working Time Directive).











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Thanks for the response and links. Some interesting reading there. My employer could not really reduce my hours, contractual obligations mean they have to provide 24/7 cover. By reducing my hours they would have to employ more personell so financially they would be no better off.

To be honest I am not sure where to take this. I actually enjoy my job but now I am aware that realistically I am working for less than £4.00 per hour does not sit well.

Also to consider is the fact that persuing this matter could lead to multiple claims from all other on call staff, possibly ending in serious repurcussions for my employer, even as far as bankruptcy and/or job losses. 

A difficult choice.

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why blame yourself for your manager's screw ups.

If they need to change the current system then that is their problem As for the company folding, how will thier clients get their needs met of that happens?

you can guarantee that your emplpyers wont go bankrupt personally even if the company folds so dont feel sorry for them.

If ypu have some good ideas then suggest them as a way fo mitigating the cost of obeying the law.

the terms are far too onerous and you shopuld be working something like 3 days on and 3 days off not the ridiculous hours you are at present

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