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dr fox

Broadband server advice

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These were a few month go.  Have had loads of issues and we were going through our account log and found them.   Also go this

Provisioning of your ADSL Account Information
New Action 21CN Modify Submitted added
(via ADSL2+ Order System Interface)

 

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Ive said to them that we've had nothing but issues with speeds and times where we have not had any internet. 

They have replied saying that tests carried out matched the speeds estimated which were 35mbps. 

 

When the internet goes slow i always screenshot the test speed so that i have a log. 

 i must have at least 30 tests that range from 5 - 15,bps.   

They know im clueless with this so told them just to put it into email form. 

They must be peeing themselves laughing at me lol

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We are in the process of changing from them anyway but i suggested that we we were paying £35 a month for speeds of 35mbps with guaranteed speeds of 17 but only getting upto 15 nd sometimes 5 

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I have received a SAR from plusnet but just cant make any of the info out.  I have contacted them to see if they can put it into laymans terms although they have said this is the info requested.  I also asked for specific dates although they have said they only have 2019 on file.

 

Can anyone tell me what this info is that they have sent.

 

Thanks 

plusnet sar.png

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Thanks fkofilee,

 

what are the parts that show a drop out ? 

Just so that I can understand what they sent. 

Do you also know why they would only supply  2019 ?

 

Thanks again

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The Radius Logs (Broadband Logs) There are so many that they couldnt possibly store that many. They are only obliged to keep them for 12 months at most. 

The middle part saying Lost Carrier would suggest dropouts, but Id say you had a very stable connection.

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Great.   Many thanks for your help from the start.

 

👍

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