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    • Hi need advice worked for a company for 2 and half months, i went off sick with stress due to bullying and unprofessional behavior   by the Manager, worked full month in April, half a month in May and sick leave until end of June. I resigned my position as i couldnt go back.. I have just received a letter from them saying they overpaid me by 1500.00. I checked my bank statements and was paid 1 full month salary of 1146.  in April, May was 180.00 and June a payment of 600 should have been paid but was returned by the company. as i didnt work. There records are showing i received over 1700 in april (overpayment of 600  The 600 they took back is showing as paid but wasnt. I REALLY dont know what they are doing. Can anyone advise me please.
    • debt balance owing from cond text?? date by which -  if you wish to defend?        
    • Can anyone advise me please? Are additional charges and court costs allowed to form part of a judgement order? Cirumstances relate to I took out high interest moneybarn finance in November 2016 to buy a car priced at £6995 the finance was 60 mths £240.82 per month. The first payment was due in 17 Dec 16, which I immediately struggled to pay due to income issues. I did at the time speak   to Moneybarn and to avoid bank charges I cancelled the diect debit in December 16. I was unable to make the payment due 17/1/17. I was charged £18 on 10/1/7 & £18 on 8/2/17 both charges list on the statement as DD failure charge, I never received notification of these charges and there wasnt even a DD in place. 10/2/17 they issued a default notice and charged the account £18 -  2 months missed. On 2/3/18 the contract terminated however I as not informed of this and continued to  make payments by 8/3/18 I had paid £488 to them and contacted them on 8/3/18 to see how much more was required to bring account in line only to be told the contract terminated on 2/3/19, I received the cancellation bill etc finally around 20th march which I kept the envelope it came in. I was told not to worry as they can arrange for a Judgement for delivery of goods by consent order through the courts and it would be suspended as long as I made the payments. The court cost totalled £408 and they advised me if I attended a hearing the court costs would increase. This process for them to arrange took approx 2 months in total and I was pressed for my signed docs to be returned by 28/4/17  or an agent would have attend court. I was required to agree to; 1 payment £315.50 11 payments £315.42 43 payments of £240.82 The judgement balance claimed £14140.82 inclusive of costs (£408) The  3 x £18 charges are also included in the total amount but are not listed so are masked within the listed balance of the finance. The starting figure for the finance £14208.00      
    • and why from the horses mouth      
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dr fox

Broadband server advice

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Our property has only a few houses in the street and built around 42 years ago. 

When we moved here 12 years ago we tried to transfer our internet provider who were Virgin Media although we were unable to do so because there was no cable in the street according to them.  So we went with BT .  We used the internet for browsing the internet although we now have teenagers who are into gaming so speeds etc.. meant nothing,  and I actually still haven't got a clue !!

 

The reason that there was no cable was due to an old neighbour at the bottom who refused (Private Road).

 

We changed to Plusnet  around 4 years ago and been having issues with the internet for a while now. 

We have ran a speed checker  now and again over the past 4 weeks and we are always getting download speeds between 10 - 15Mbs although Plusnet have estimated between 20.5 and 35Mbs on our Contract.

 

We have Unlimited Fibre with them.  Decided to do an online chat and this is a copy and paste of some of the chat:

Have deleted our names. 

 

Are you able to advise if we have fibre  in our street as we were guaranteed that we did by plusnet 

Plusnet: you do have fibre to the cabinet: 

Plusnet: as your line is fibre enabled

Ok thanks. does that mean that the fibre is not in our street ?
Plusnet: no its to the green box

Plusnet: for it to be on the street it would be Fibre to the Property

 Plusnet: but hardly any houses have this available as it is still a new product

 

We tried to change today to another provider today and they confirmed it was fibre but only up to exchange and it will be via telephone wires from exchange to your house.

 

So wondering if anyone could shed a light on this being the correct product we have been paying £35 per month for (Plus phone)

ie.  Should we be paying for fibre when it stops at the exchange which is 1.3 miles away from our house or should it be broadband if there is still such a thing.  

 

Thanks

 

 

 

 

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Arhhhhh this is my domain as a Telco Engineer... 

 

FTTP is a very rare product at the moment. FTTC is an interim product in its current capacity until the UK is full Fibre and is actually to the PCP (Cabinet) more than likely at the end of your street. 

Fibre connectivity on FTTC is either 40/10 or 80/20 

 

You are paying for FTTC which is the correct prices. Sound like you have a fault.

If you have a landline, dial 17070 and get your Telephone number and press Op 2 for a QLT (Quiet Line Test) Do you hear Crackling etc? 

 

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sounds like they are direct to exchange FKO.

 

so if they are they aint doing bad getting upto 15MBs for that copper distance.


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FTTC is to the Cab only. Fibre to the Exchange doesnt work ^_^

You cant get 35 MBPS on a ADSL2+ its limited to 24 MBPS per Sec Down and 1.3 MBPS Per second up. The speed estimate would be correct for FTTC. Fibre is served to Every Exchange :) - Thats how they move traffic along their networks. 

 

Also Plusnet wouldn't be able to provision or bill Fibre if they were on ADSL. 

 

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Agree with fkofilee

 

if you think Plusnet are fibbing, put your details in on BT’s broadband website.

See what it offers you.

 

Are your speed tests done by wi-fi connection to your router, or direct wired connection?

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Lol.....yep going to have to read all posts again and slowly......Will reply in a bit

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12 minutes ago, fkofilee said:

Sorry OP didnt mean to get technical but seems like you need some help.

 

Due to the age of the connection - Do you have one of these in your house?

 

Image result for bt openreach fttc modem

We did have one like that 2 years ago although there was a fault so they sent out a new one .  Ive done the phone test and no Crackling .

 

 

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15 minutes ago, BazzaS said:

 

 

Are your speed tests done by wi-fi connection to your router, or direct wired connection?

Connected to router via cable

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yep into bt socket

 

sorry we have a filter adsl ??

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Or only one socket and no ‘dangly thing’?

 

(missing micro filter, and not plugged into master socket is a possibility...... *editdd to add * but have just seen there is a “filter adsl”)

Edited by BazzaS

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You have a Microfilter - Do you have a spare you can swap it out with? 

Also consider testing plugged directly into the router. Google Speedtest. 

 

Also remember that speeds drop at Peak Times like now - This is because more people use the Network. 

 

If you cant figure it out... Speak to Plusnet and ask them to run some line tests. PSTN and TAM Testing. That way the can detect for a variety of things. 

 

HR Joints, Dis in Networks, Battery Con Faults, Crossed Lines, Voltage Impurities... 

 

:) Dont worry - you dont need to understand all of the above... Plusnet should do though... And site of the above means BT. 

But be warned, if BT come out and find its your kit then you risk £160 + VAT as a charge if its an SFI Engineer (Broadband - Youre reporting slow speeds)

 

Examples of Sockets and Filters below;

 

This is a filtered faceplate... No need for a Microfilter :) Plusnet router will connect to the left socket... The rest you get the idea...

 

Image result for bt socket

 

Filter with faceplate is below

 

Image result for bt socket microfilter

 

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Yep we have a spare micro filter.   Off work tomorrow so will give it a bash in the morning and see if theres a difference.

 

Much obliged for the help. 

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update:  Tried with new micro filter and still no difference in the speeds.  Called plusnet and they sent this 🤪 although looks like there was interference in the line which i never picked up 

 

testplusnet.thumb.png.8ad9709bc8e4b75aea9cf8d3db497072.png

Edited by dr fox

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Update:

Engineer came out and showed us the distance from the cabinet to our home and the speeds that we were given were not achievable,  There is a problem with the router as well and plusnet wanted  £106  to replace because we were out of contract.  Their attitude over the phone was shocking and the guy was very sharp and cutting.  We usually found them to be very helpful so sounds as though this guy has had a bad day

So we cancelled 

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1 hour ago, fkofilee said:

Bad CS means people will leave... 

Why did you cancel? Who are you going with? 

 

Dont know who we are going with yet,   going to have a look online tonight.  I run a small business so going to have a look at business deals as well.

 

The reasons we left were mainly because of the way we were spoken to.  They were not very helpful with regards to the replacement router ,  and then when we got transferred to the cancellation department they were willing to wave the charge so why not just do that in the first place. I know thats standard practice so you dont leave with any company but that really irritates me. 

 

Then theres the speeds that they have admitted were below their estimated speeds.  

 

Yes its business and all about making money but we have been customers for years and our full family also have our mobiles with them as well.  

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Don't cancel then... Get a replacement router and raise a formal complaint accordingly 😉

If you cancel, you'll be without broadband and potentially need to pay £99 for a new install / line restart 😩😩

 

You can transfer your service under OFCOMs rules. 

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