I placed an order with TK Maxx on 7/11/19 to the value of £170. I went away for the weekend the following day to look after my grandchildren. When I returned home on 11/11/19 I found a card through my door from dpd saying “in side passage”. I checked but nothing was there. The following day I emailed and phoned TK Maxx and explained what had happened. I mentioned that I was very surprised that an order that I had placed on the Thursday had been delivered the following day given their website says ‘up to 5 working days’. The member of staff promised to contact the courier company and get back to me. Nothing happened- I sent three chasing up emails and this morning spoke to someone on the phone. Basically she said there was nothing she could do about it. The courier company had said they had left parcels there before and I had indicated that they could do so. I asked to speak to someone else about this as I was obviously very unhappy to lose £170 and very dissatisfied with their response. The woman said there was no one else I could speak to and they would tell me what she had. I am so upset about this - and her attitude - the grudging admittance that someone should have been back in touch with me. Quite clearly couldn’t care at all. Is there anything I can do? Any advice gratefully received!
whatever you get from the SAR will be your secret
its for background info for poss future usefulness and MAY play a part in how you react to any latter mediation or witness statement IF IF IF the case progresses thru both of those .
as for your defence I doubt the CCA return will change anything as we have the agreement, and other than a basic statement of account, theres nothing more to come from it that would be useful.
so any defence wont significantly change.
though ofcourse the left leg right arm syndrome might throw up a totally different CCA return..now that would be interesting...
I don't have the original windscreen PCN but claim was made as a breach of contract.
The Demand Letter and all subsequent to follow relate to condition "no parking on roadways" communicated by sign "by breach of the above conditions, will result in the driver being liable for Parking Charge of £100."
(sign PARKING CONDITIONS on the photos previously attached)
OK, I have converted to pdfs and removed my info in properties, should be sufficient.
Draft order.pdf191014_witness statement_v04.pdf
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!