Broadband server advice

[BazzaS]

Another issue is that unless you change HOW you get your internet, a different provider (but STILL using ‘phone line’ / Openreach’s infrastructure) can’t offer you a better quality of service.

 

How much bandwidth do you use?

Do you need low latency (e.g gaming)?

What upload and download speed do you need?

 

Is the neighbour ‘blocking’ cable access still there and still resistant?

If not could you get Virgin to connect you to cable?

 

Agree that if you are going with ‘Phone line’ (ADSL) service, ‘port’ to the new provider rather than “manually cancel and restart’.

Edited September 21, 2019 by BazzaS

[fkofilee]

Actually BazzaS i disagree... Plusnet and TTBs network are known to be of lower quality compared to Sky and BTs HDW. 

 

Some will beable to provide a better throughput than others. 

DR Fox... What's the mobile connectivity like where you are? 

[BazzaS]

Where does the infrastructure diverge from ‘common’ (Openreach) to ‘distinct’ (Plusnet vs Sky)?

Where is the “rate limiting step” here?

 

If the quality issue arises in the ‘Openreach’ part, if that is the rate limiting step : how does e.g. a different router improve speed?

[fkofilee]

In a variety of exchanges, Sky and other ISPs have a range of equipment in the exchange that they use to provide their networks. Not all equipment is OR maintained. Plusnet and TTBs equipment is more likely to provide slower speeds etc 

 

Unless this issue is OR here... ADSL is being phased out and might not be appropriate 

 

I think the OP should consider 4G alternatives

 

Vodafone and H3G might be an idea... I get 60 on H3G down and 80 when I tested on Voda... 

 

They now offer UNL packages... 

[BazzaS]

Agree OP should look at the range of options, hence knowing what is important to them (latency? Bandwidth? Download caps?) is key.

Mobile data might be an option, but unlikely if low latency (eg gaming) is their priority.....

Edited September 21, 2019 by BazzaS

[fkofilee]

4G latency is great these days... 20 to 40ms suffices 

[dr fox]

Pretty good.   There is a mobile mast roughly 300 yards from us.

 

I noticed you mentioned vodaphone.  I've done a quick search and they have guaranteed min 25mbps speed and the price is £15 cheaper than we are paying at the moment with no set up fees etc..

[fkofilee]

Is that 4G broadband or Fixed? They do both... 

[dr fox]

45 minutes ago, BazzaS said:

Another issue is that unless you change HOW you get your internet, a different provider (but STILL using ‘phone line’ / Openreach’s infrastructure) can’t offer you a better quality of service.

 

How much bandwidth do you use?

Do you need low latency (e.g gaming)?

What upload and download speed do you need?

 

Is the neighbour ‘blocking’ cable access still there and still resistant?

If not could you get Virgin to connect you to cable?

 

The old bloke has been dead a couple of years.  He told me himself that he refused them entry to the street.  

 

A few neighbours did contact virgin to try and get the cables in the street but they said it would cost too much money.  There are only 10 houses in the street so we couldnt pay for that ourselves either.

 

IAs you have picked up i know nothing about this type of technology,  and i only use the internet for ebay,  youtube etc..

 

I have 2 kids who have started online gaming and they were moaning about stuff.  Thats when I decided to contact Plusnet

 

 

[fkofilee]

Vodafone are good as they now only specialise in FTTC and FTTP

 

Look at Vodafones Gigacube too... 4G Edition...

 

Finally... Vodafone bought Cable & Wireless and their equipment located in Openreach's exchanges... 

It's much better and had lots more investment than Plusnets

[dr fox]

7 minutes ago, fkofilee said:

Is that 4G broadband or Fixed? They do both... 

I know this will be frustrating for you .......but i dont know 

[fkofilee]

1 minute ago, dr fox said:

I know this will be frustrating for you .......but i dont know 

It's all good... It's fixed you were looking at... 

I checked the page...

[dr fox]

Really need to read up on all this stuff...........Cheers everyone for the advice

[fkofilee]

No worries 

 

It's a confusing market indeed... But you'll be fine 

I rate Vodafone... Well... Fixed Broadband anyway 

[BazzaS]

22 minutes ago, dr fox said:

 

I noticed you mentioned vodaphone.  I've done a quick search and they have guaranteed min 25mbps speed and the price is £15 cheaper than we are paying at the moment with no set up fees etc..

 

What do they offer you if they can’t meet the guarantee?

[dr fox]

12 minutes ago, BazzaS said:

 

What do they offer you if they can’t meet the guarantee?

25 Mbps guaranteed minimum download speed or money back !

[BazzaS]

Port existing Plusnet to Voda, then (so you have less interruption of service)

 

Then if the Voda doesn’t give you the 25Mbit speed, you can force them to fix it or release you, and you are no worse off!

[dr fox]

Cheers folks .......... Settled for Vodafone................Its cheaper so thats a good start 

[dr fox]

We have received this from plusnet on our online account.  

 

Could someone translate Please............Its like a foreign language to me 

 

Provisioning of your ADSL Account Information
Pending Provisioned Service 'WBC FTTC Annex A 02Mbit/s Up, 40Mbit/s Down, Standard Stability' added as a part of Account Change process

[fkofilee]

So they are putting you on an FTTC 40Megs Down 200 k up Megs Up.. ?

Why? Have the said why?

[fkofilee]

Its a change of product... The 200 kbps up will do you no good! 

My god Plusnet truly are clueless

 

[dr fox]

9 minutes ago, fkofilee said:

Its a change of product... The 200 kbps up will do you no good! 

My god Plusnet truly are clueless

 

Aint got a clue.  It was on the message log on our account

 

I have raised a complaint  and they know i dont have a scooby doo what im talking about  so trying to decode their info that they are feeding me.   What does FTTC 40Megs Down 200 k up mean ?  They have loads of other stuff on there that look the same as this 

[fkofilee]

Really?? What else is there?

 

[dr fox]

This - Provisioning of your ADSL Account Information
BT Reference Number changed from BBEU13049787 to BBEU22743704. BT Circuit Number changed from BBEU13049787 to BBEU22743704

[fkofilee]

What dates are against these? 

They reprovisioned the circuit for Broadband for some reason

Unless this was an ADSL to FTTC upgrade