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    • what solicitor is the PAPLOC from? then just search xxxx snotty letter dx  
    • moved to the debt self help forum. plenty of like threads here to read along with the ones you've done so far..good work. last thing you ever want to do is look at any kind of IVO/BK or anything alike concerning consumer debt, never do that, turns unsecured debts into secured ones in many instances. your best bet for now is p'haps looks at  Options for dealing with your debts: Breathing Space (Debt Respite Scheme) - GOV.UK (www.gov.uk) sadly you have to go thru one of the free debt charities to invoke that but DON'T be tempted to also open up a DMP with them, just get the Breathing Space done. get that in place that gives you at leasy 60 days buffer you've also goto to realise you'll probably get a default once breathing space is in place, bit if not it might pay you to withhold payments even after BS then p'haps re start payments once a DN for each debt is issued and registered. at least that way, whatever happens in 6yrs the debt will drop off dx  
    • Hello, I am a private seller and recently sold a pair of trainers on eBay.  Everything seemed fine until just after the eBay 30 day mbg had expired.  The buyer contacted me with photos showing me that both shoes had ripped.  He wanted his money back, and after refusing to refund him, he then left me retaliatory and defamatory feedback on my profile to the effect that I had sold him fake trainers (this was removed by eBay).  He then initiated a chargeback via Paypal.  Invariably, the outcome was in his favour, and I have now been charged for the cost of the trainers.  I would have also been stung for the chargeback fee, but eBay refunded this.  Incidentally, I do have the email receipt of the trainers from when I bought them from a well-established and bona fide online retailer.  The susbequent conversation with eBay followed its predictable course, i.e. the chargeback is out of their hands etc. I have been in contact with citizens advice, and my bank.  Citizens advice told me that as a private seller I'm responsible for the "Title and description" of the goods, but not the performance, or the fitness for purpose.  To me it is clear; if you receive something that's not as described, you don't then use the goods, and more than 30 days later claim 'not as described'.  In my mind, this makes the claim fraudulent.  He's used the 'they're fake' card to give credence to a 'not as described' claim here, obviously, without any evidence.  My understanding is that the chargeback is unlawful, because the trainers were shipped as described.  However, I read something on an eBay forum regarding sellers having no statutory rights, i.e. no right to appeal against a chargeback decision, or to complain to the financial ombudsman.  Does this mean that if my bank disputes the charge on my behalf, it will be to no avail, even if it's recognisably a fraudulent chargeback?  I have reported it via the Action fraud website. Any advice, anyone?  Would be most grateful!
    • Thank you, I have drafted my letters and started to complete the reply form, printed from this site and not using the one they provided.    2 questions, on the forum link it says to tick box D & I, the reason for box D will be given on my thread, what would my answer be to "I dispute the debt"?  Do I send anything for the Vodafone debt they have included?  I've only done 118 loan s. 77 & capital one credit cards so. 78    Thank you  
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Our property has only a few houses in the street and built around 42 years ago. 

When we moved here 12 years ago we tried to transfer our internet provider who were Virgin Media although we were unable to do so because there was no cable in the street according to them.  So we went with BT .  We used the internet for browsing the internet although we now have teenagers who are into gaming so speeds etc.. meant nothing,  and I actually still haven't got a clue !!

 

The reason that there was no cable was due to an old neighbour at the bottom who refused (Private Road).

 

We changed to Plusnet  around 4 years ago and been having issues with the internet for a while now. 

We have ran a speed checker  now and again over the past 4 weeks and we are always getting download speeds between 10 - 15Mbs although Plusnet have estimated between 20.5 and 35Mbs on our Contract.

 

We have Unlimited Fibre with them.  Decided to do an online chat and this is a copy and paste of some of the chat:

Have deleted our names. 

 

Are you able to advise if we have fibre  in our street as we were guaranteed that we did by plusnet 

Plusnet: you do have fibre to the cabinet: 

Plusnet: as your line is fibre enabled

Ok thanks. does that mean that the fibre is not in our street ?
Plusnet: no its to the green box

Plusnet: for it to be on the street it would be Fibre to the Property

 Plusnet: but hardly any houses have this available as it is still a new product

 

We tried to change today to another provider today and they confirmed it was fibre but only up to exchange and it will be via telephone wires from exchange to your house.

 

So wondering if anyone could shed a light on this being the correct product we have been paying £35 per month for (Plus phone)

ie.  Should we be paying for fibre when it stops at the exchange which is 1.3 miles away from our house or should it be broadband if there is still such a thing.  

 

Thanks

 

 

 

 

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Arhhhhh this is my domain as a Telco Engineer... 

 

FTTP is a very rare product at the moment. FTTC is an interim product in its current capacity until the UK is full Fibre and is actually to the PCP (Cabinet) more than likely at the end of your street. 

Fibre connectivity on FTTC is either 40/10 or 80/20 

 

You are paying for FTTC which is the correct prices. Sound like you have a fault.

If you have a landline, dial 17070 and get your Telephone number and press Op 2 for a QLT (Quiet Line Test) Do you hear Crackling etc? 

 

 

We could do with some help from you.

 

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**Fko-Filee**

Receptaculum Ignis

 

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sounds like they are direct to exchange FKO.

 

so if they are they aint doing bad getting upto 15MBs for that copper distance.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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FTTC is to the Cab only. Fibre to the Exchange doesnt work ^_^

You cant get 35 MBPS on a ADSL2+ its limited to 24 MBPS per Sec Down and 1.3 MBPS Per second up. The speed estimate would be correct for FTTC. Fibre is served to Every Exchange :) - Thats how they move traffic along their networks. 

 

Also Plusnet wouldn't be able to provision or bill Fibre if they were on ADSL. 

 

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**Fko-Filee**

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Sorry OP didnt mean to get technical but seems like you need some help.

 

Due to the age of the connection - Do you have one of these in your house?

 

Image result for bt openreach fttc modem

 

We could do with some help from you.

 

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**Fko-Filee**

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12 minutes ago, fkofilee said:

Sorry OP didnt mean to get technical but seems like you need some help.

 

Due to the age of the connection - Do you have one of these in your house?

 

Image result for bt openreach fttc modem

We did have one like that 2 years ago although there was a fault so they sent out a new one .  Ive done the phone test and no Crackling .

 

 

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Or only one socket and no ‘dangly thing’?

 

(missing micro filter, and not plugged into master socket is a possibility...... *editdd to add * but have just seen there is a “filter adsl”)

Edited by BazzaS
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You have a Microfilter - Do you have a spare you can swap it out with? 

Also consider testing plugged directly into the router. Google Speedtest. 

 

Also remember that speeds drop at Peak Times like now - This is because more people use the Network. 

 

If you cant figure it out... Speak to Plusnet and ask them to run some line tests. PSTN and TAM Testing. That way the can detect for a variety of things. 

 

HR Joints, Dis in Networks, Battery Con Faults, Crossed Lines, Voltage Impurities... 

 

:) Dont worry - you dont need to understand all of the above... Plusnet should do though... And site of the above means BT. 

But be warned, if BT come out and find its your kit then you risk £160 + VAT as a charge if its an SFI Engineer (Broadband - Youre reporting slow speeds)

 

Examples of Sockets and Filters below;

 

This is a filtered faceplate... No need for a Microfilter :) Plusnet router will connect to the left socket... The rest you get the idea...

 

Image result for bt socket

 

Filter with faceplate is below

 

Image result for bt socket microfilter

 

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update:  Tried with new micro filter and still no difference in the speeds.  Called plusnet and they sent this 🤪 although looks like there was interference in the line which i never picked up 

 

testplusnet.thumb.png.8ad9709bc8e4b75aea9cf8d3db497072.png

Edited by dr fox
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Standard BTW response for stuff. 

Get the Voice Fault looked at - Did they arrange for Openreach to investigate already?

 

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

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Update:

Engineer came out and showed us the distance from the cabinet to our home and the speeds that we were given were not achievable,  There is a problem with the router as well and plusnet wanted  £106  to replace because we were out of contract.  Their attitude over the phone was shocking and the guy was very sharp and cutting.  We usually found them to be very helpful so sounds as though this guy has had a bad day

So we cancelled 

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1 hour ago, fkofilee said:

Bad CS means people will leave... 

Why did you cancel? Who are you going with? 

 

Dont know who we are going with yet,   going to have a look online tonight.  I run a small business so going to have a look at business deals as well.

 

The reasons we left were mainly because of the way we were spoken to.  They were not very helpful with regards to the replacement router ,  and then when we got transferred to the cancellation department they were willing to wave the charge so why not just do that in the first place. I know thats standard practice so you dont leave with any company but that really irritates me. 

 

Then theres the speeds that they have admitted were below their estimated speeds.  

 

Yes its business and all about making money but we have been customers for years and our full family also have our mobiles with them as well.  

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Don't cancel then... Get a replacement router and raise a formal complaint accordingly 😉

If you cancel, you'll be without broadband and potentially need to pay £99 for a new install / line restart 😩😩

 

You can transfer your service under OFCOMs rules. 

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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