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    • In terms of "why didn't I make a claim" - well, that has to be understood in the context of the long-standing legal battle and all its permuations with the shark. In essence there was a repo and probable fire sale of the leasehold property - which would have led to me initiating the complaint/ claim v SPF in summer 19. But there was no quick sale. And battle commenced and it ain't done yet 5y later. A potential sale morphed into trying to do a debt deal and then into a full blown battle heading to trial - based on the shark deliberately racking up costs just so the ceo can keep the property for himself.  Along the way they have launched claims in 4 different counties -v- me - trying to get a backdoor B. (Haven't yet succeeded) Simultaneously I got dragged into a contentious forfeiture claim and then into a lease extension debacle - both of which lasted 3y. (I have an association with the freeholders and handled all that legal stuff too) I had some (friend paid for) legal support to begin with.  But mostly I have handled every thing alone.  The sheer weight of all the different cases has been pretty overwhelming. And tedious.  I'm battling an aggressive financial shark that has investors giving them 00s of millions. They've employed teams of expensive lawyers and barristers. And also got juniors doing the boring menial tasks. And, of course, in text book style they've delayed issues on purpose and then sent 000's of docs to read at the 11th hour. Which I not only boringly did read,  but also simultaneously filed for ease of reference later - which has come in very handy in speeding up collating legal bundles and being able to find evidence quickly.  It's also how I found out the damning stuff I could use -v- them.  Bottom line - I haven't really had a moment to breath for 5y. I've had to write a statement recently. And asked a clinic for advice. One of the volunteers asked how I got into this situation.  Which prompted me to say it all started when I got bad advice from a broker. Which kick-started me in to thinking I really should look into making some kind of formal complaint -v- the broker.  Which is where I am now.  Extenuating circumstances as to why I'm complaining so late.  But hopefully still in time ??  
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Our property has only a few houses in the street and built around 42 years ago. 

When we moved here 12 years ago we tried to transfer our internet provider who were Virgin Media although we were unable to do so because there was no cable in the street according to them.  So we went with BT .  We used the internet for browsing the internet although we now have teenagers who are into gaming so speeds etc.. meant nothing,  and I actually still haven't got a clue !!

 

The reason that there was no cable was due to an old neighbour at the bottom who refused (Private Road).

 

We changed to Plusnet  around 4 years ago and been having issues with the internet for a while now. 

We have ran a speed checker  now and again over the past 4 weeks and we are always getting download speeds between 10 - 15Mbs although Plusnet have estimated between 20.5 and 35Mbs on our Contract.

 

We have Unlimited Fibre with them.  Decided to do an online chat and this is a copy and paste of some of the chat:

Have deleted our names. 

 

Are you able to advise if we have fibre  in our street as we were guaranteed that we did by plusnet 

Plusnet: you do have fibre to the cabinet: 

Plusnet: as your line is fibre enabled

Ok thanks. does that mean that the fibre is not in our street ?
Plusnet: no its to the green box

Plusnet: for it to be on the street it would be Fibre to the Property

 Plusnet: but hardly any houses have this available as it is still a new product

 

We tried to change today to another provider today and they confirmed it was fibre but only up to exchange and it will be via telephone wires from exchange to your house.

 

So wondering if anyone could shed a light on this being the correct product we have been paying £35 per month for (Plus phone)

ie.  Should we be paying for fibre when it stops at the exchange which is 1.3 miles away from our house or should it be broadband if there is still such a thing.  

 

Thanks

 

 

 

 

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Arhhhhh this is my domain as a Telco Engineer... 

 

FTTP is a very rare product at the moment. FTTC is an interim product in its current capacity until the UK is full Fibre and is actually to the PCP (Cabinet) more than likely at the end of your street. 

Fibre connectivity on FTTC is either 40/10 or 80/20 

 

You are paying for FTTC which is the correct prices. Sound like you have a fault.

If you have a landline, dial 17070 and get your Telephone number and press Op 2 for a QLT (Quiet Line Test) Do you hear Crackling etc? 

 

 

We could do with some help from you.

 

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**Fko-Filee**

Receptaculum Ignis

 

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sounds like they are direct to exchange FKO.

 

so if they are they aint doing bad getting upto 15MBs for that copper distance.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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FTTC is to the Cab only. Fibre to the Exchange doesnt work ^_^

You cant get 35 MBPS on a ADSL2+ its limited to 24 MBPS per Sec Down and 1.3 MBPS Per second up. The speed estimate would be correct for FTTC. Fibre is served to Every Exchange :) - Thats how they move traffic along their networks. 

 

Also Plusnet wouldn't be able to provision or bill Fibre if they were on ADSL. 

 

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Sorry OP didnt mean to get technical but seems like you need some help.

 

Due to the age of the connection - Do you have one of these in your house?

 

Image result for bt openreach fttc modem

 

We could do with some help from you.

 

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**Fko-Filee**

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12 minutes ago, fkofilee said:

Sorry OP didnt mean to get technical but seems like you need some help.

 

Due to the age of the connection - Do you have one of these in your house?

 

Image result for bt openreach fttc modem

We did have one like that 2 years ago although there was a fault so they sent out a new one .  Ive done the phone test and no Crackling .

 

 

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Or only one socket and no ‘dangly thing’?

 

(missing micro filter, and not plugged into master socket is a possibility...... *editdd to add * but have just seen there is a “filter adsl”)

Edited by BazzaS
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You have a Microfilter - Do you have a spare you can swap it out with? 

Also consider testing plugged directly into the router. Google Speedtest. 

 

Also remember that speeds drop at Peak Times like now - This is because more people use the Network. 

 

If you cant figure it out... Speak to Plusnet and ask them to run some line tests. PSTN and TAM Testing. That way the can detect for a variety of things. 

 

HR Joints, Dis in Networks, Battery Con Faults, Crossed Lines, Voltage Impurities... 

 

:) Dont worry - you dont need to understand all of the above... Plusnet should do though... And site of the above means BT. 

But be warned, if BT come out and find its your kit then you risk £160 + VAT as a charge if its an SFI Engineer (Broadband - Youre reporting slow speeds)

 

Examples of Sockets and Filters below;

 

This is a filtered faceplate... No need for a Microfilter :) Plusnet router will connect to the left socket... The rest you get the idea...

 

Image result for bt socket

 

Filter with faceplate is below

 

Image result for bt socket microfilter

 

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update:  Tried with new micro filter and still no difference in the speeds.  Called plusnet and they sent this 🤪 although looks like there was interference in the line which i never picked up 

 

testplusnet.thumb.png.8ad9709bc8e4b75aea9cf8d3db497072.png

Edited by dr fox
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Standard BTW response for stuff. 

Get the Voice Fault looked at - Did they arrange for Openreach to investigate already?

 

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Update:

Engineer came out and showed us the distance from the cabinet to our home and the speeds that we were given were not achievable,  There is a problem with the router as well and plusnet wanted  £106  to replace because we were out of contract.  Their attitude over the phone was shocking and the guy was very sharp and cutting.  We usually found them to be very helpful so sounds as though this guy has had a bad day

So we cancelled 

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1 hour ago, fkofilee said:

Bad CS means people will leave... 

Why did you cancel? Who are you going with? 

 

Dont know who we are going with yet,   going to have a look online tonight.  I run a small business so going to have a look at business deals as well.

 

The reasons we left were mainly because of the way we were spoken to.  They were not very helpful with regards to the replacement router ,  and then when we got transferred to the cancellation department they were willing to wave the charge so why not just do that in the first place. I know thats standard practice so you dont leave with any company but that really irritates me. 

 

Then theres the speeds that they have admitted were below their estimated speeds.  

 

Yes its business and all about making money but we have been customers for years and our full family also have our mobiles with them as well.  

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Don't cancel then... Get a replacement router and raise a formal complaint accordingly 😉

If you cancel, you'll be without broadband and potentially need to pay £99 for a new install / line restart 😩😩

 

You can transfer your service under OFCOMs rules. 

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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