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tarm39

Advantis - requesting overpaid carers allowance from DWP

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Advantis for DWP overpayment of carers allowance.

 

I've only just moved into my own house and they've sent a letter asking for my whereabouts and a business matter that needs my urgent attention.

 

I have found out from the DWP and carers that I owe £1,131 and Advantis want me to go through an affordability assessment. 

 

I am not sure who owns the debt, DWP or Advantis and where I stand with this 

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Hello all, 

 

I have received a letter from Advantis in regards to an overpayment of carers allowance I received when I got a job whilst I was caring for my mother. I did not know I had to inform them etc. 

 

Long story short, I had a compliance phonecall with carers and nothing more was said. 

 

I stopped caring for my mum shortly after and cancelled my carers allowance too. 

 

I was employed for 4 months at the beginning of 2018. 

 

Apparently the DWP and carers have sent letters but I haven't responded so they've gone through Advantis to recover the amount owed. I moved house shortly after cancelling everything and had no contact from them at all. 

 

They sent letters to my previous address so they told me that's why it's been passed onto Advantis. 

 

Today DWP told me that the only thing they can do is take payment in full, or deal with Advantis to come up with a payment plan. 

 

I spoke to Advantis who asked me to pay in full or in two installments, I refused and they then said they've put my account on hold for 30 days whilst I go away and work out my monthly income etc so they can go through an affordability assessment to work out how much I can pay back and how often. 

 

 

What shall I do? DWP tell me there's nothing they can do as it's been passed onto Advantis. 

 

Advantis tell me they are working on behalf of the DWP... Nobody will tell me who owns the debt.

 

 

What shall I do? 

 

Thank you all in advance for your amazing help. 

 

 

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ignore advantis totally 

you should NEVER ring a DCA either on any debt!!

 

deal with DWP directly regardless to what they say on the phone.

 

are you sure they are correct with the 'debt'/amount?

if not use their SAR link on their website and get all the data

 

 


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DWP are telling me they can't do anything now and I need to speak to Advantis or just pay the DWP in full. 

 

Which I can't do. 

 

Yeah I am sure the debt amount is correct but don't want to deal with Advantis and would rather not go through them. If DWP don't get the money from me through Advantis what will happen then? 

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no much they can do but take it out of future benefits. Or paye aeo.

 

get the sar running

see the DWP website

and IGNORE advantis totally

 

you can pay DWP directly in instalments 1000's are.


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You could contact Carers Allowance to ask for copies of the overpayment paperwork to be sent to you. Or ask in the SAR to DWP for copies of the paperwork.

 

If you earned above a certain level, then I suspect that for each week where your income exceeded the threshold, all of the Carers Allowance is repayable. And they may have added an administrative penalty.

 

 


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On 19/09/2019 at 15:43, tarm39 said:

Advantis tell me they are working on behalf of the DWP... Nobody will tell me who owns the debt.

 

The DWP owns the debt, it does not sell debts as commercial companies do. If you ignore Advantis, it will eventually give up and pass the administration of the debt back to the DWP. If you do not make a payment arrangement with the DWP at that stage, the next step is likely to be a Direct Earnings Attachment if you are on the PAYE system or deductions from any current benefits. The debt will be deducted from your wages at a set percentage depending on how much you earn. It is better to try to negotiate an affordable repayment plan before that happens.

Edited by Will Goodfellow
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