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MoneyBoat - Final payments incorrectly worked out


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Wondering if anyone can advise me how to resolve my issue.

 

I owed MoneyBoat 2 x £143.53, 1 payment due end of Sept and 1 due end of Oct. I made a payment of £70 bringing my payments down to 2 x 85.15 which saves me money overall.

 

I then a few days later rang and made another £75 payment. This time my payments only reduced from £85.15 to £59.95....so if I add it up it actually costs me more. 2 x £59.95 plus the £75 payment is £194.90 where as the 2 payments I had left only total £170.30 (2x £85.15). I spoke to MoneyBoat but they insist it's correct, but I don't see how. I insist it's not, as by their calculations it would have been better for me to just pay the 2 x 85.15.

 

Is there anyway I can raise a complaint about this? Is this something I could raise with the Ombudsman? Moneyboat keep talking about interest, but if my 2 x 85.15 payments INCLUDED the interest, then how does paying an additional £75 early only reduce the payments by a total of £50.40 ? Am I missing something?

Edited by BurnCK
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Good Question  - Something only Moneyboat can work out for you. But please stop using Instalment Loans and PDLs - You are being terrorised with the amount of Interest they charge.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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