Jump to content


Should I repay the excess refund?


Please note that this topic has not had any new posts for the last 443 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I bought a few items from an online shop, kept a couple and returned the others.

Eventually I was refunded in full.

 

Didn’t notice that until a few days later they emailed to say they refunded in error.

 

They have included their bank details and demand I pay the excess back within 30 days.

 

I know I should but do I have to?

Link to post
Share on other sites

cant have money refunded for items you still own....

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

you didn't return all the items they have refunded you upon...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
15 minutes ago, bohemian23 said:

So you are advising to pay them back? I don’t understand why I’m getting questioned. I asked for advice please. I already said what happened...

 

Yet, you have had the advice : return the amount you were not owed.

 

It may not be the advice you hoped you’d get but both legally and morally : return what was not due to you (so the cost of the items you haven’t returned!)

Link to post
Share on other sites

I just don’t appreciate they gave me an ultimatum when I didn’t even know there was a mistake on their part as the refund just reached my bank anyway. I understand the morality but not the legal side of this. 

Link to post
Share on other sites

Although the end answer may not be any different, it would help if you would be more specific.

Please tell us the name of the shop
what items you bought
what items you returned
what is the value of the alleged overpayment to you and to which returned items does this apply?

Link to post
Share on other sites
20 minutes ago, bohemian23 said:

 I understand the morality but not the legal side of this. 

 

The legal side is that if you don’t repay it they can take you to the county court where they are almost certain to win (barring the ‘judicial lottery’), given the law on such an overpayment is clear.

 

Then you’ll be on the hook for their legal costs too (albeit limited costs if in the small claims track), and if you don’t pay up in time will have a CCJ registered against you.

Link to post
Share on other sites
32 minutes ago, BankFodder said:

Please tell us the name of the shop
what items you bought
what items you returned
what is the value of the alleged overpayment to you and to which returned items does this apply?

 

Superdrug

 

Kept:

Lynx Africa £3.65

Trimmer kit £34.99

 

Link to post
Share on other sites
13 minutes ago, bohemian23 said:

Ooft, how are they proving they refunded something I didn’t actually return?

 

Well, it appears you may be considering being fundamentally dishonest.

They serve a court claim. You admit they are correct, deny it or remain silent.

 

They’ll win unless you deny it.

If you deny it then the court decides who is correct (applying a ‘balance of probabilities’ test).

 

If you want to risk it, (and the additional costs), go for it. I’m not suggesting you do, but you seem wedded to it. If the court finds you fundamentally dishonest they don’t have to apply the usual “small claims limit on costs”, and you could be on the hook for all the retailer’s costs in taking you to court.

Edited by BazzaS
Link to post
Share on other sites
16 minutes ago, bohemian23 said:

Ooft, how are they proving they refunded something I didn’t actually return?

 

sorry but do I understand that they mistakenly refunded you for an item which you haven't returned and you are now telling us that they are unable to prove it?

Link to post
Share on other sites

This has never happened to me or anyone I know before. I wondered if it is a known [problem] of sorts, although I doubt it is given it’s a reputable company, where they ask for a money transfer AND debit your account for the amount on top. I didn’t know they can’t just take the payment back. 

 

Anyway, thanks for the advice. I am paying them now! 

Edited by bohemian23
Link to post
Share on other sites

Why not ring them directly and check

Then you can pay over the phone if its true?

 

Yes there are known scams of this sort by email

But if you know you do owe this sum as youve items theyve mistakenly refunded you for ..it cant be one can it

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

I am locking this thread.

I think that we have given a clear answer here and also I should point out that we would never get involved in giving advice on how to avoid returning a refund that had been made in these circumstances

Link to post
Share on other sites

Please note that this topic has not had any new posts for the last 443 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...