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blondiegirl

IDEM Claim Form - My MBNA Credit Card Debt

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Hi,

I had an agreement with MBNA where they would hold all interest, as long as I paid the debt off within 10 years.

 

The amount owing was divided up in 120 months (10 years).

 

However, in the mean time, they have decided to sell the debt,

at the same time as our financial situation has changed.

 

The monthly payments are now less.

 

They write to inform me that I am in arrears. The DCA have said the following, is this right does anyone know??

 

The payment was set by MBNA, based upon, I assume a previous Income and Expenditure form

 

at the point of being 'charged off' which means no further interest is applied to your account but it does mean that this is your 'normal monthly payment'.

 

This can not be amended now as it was sold on this way. It is also less than the 5% normally applied to credit card accounts.

 

And so, we are happy to accept your offer of payment but as it is does not meet your contractual payment the arrears will continue to accrue.

 

We have a legal obligation to reflect accurate data to the Credit Reference Agencies, which also includes arrangements,

 

missed payments and arrears and so your data entry at the credit reference agency will be updated with this information.


- BlondieGirl

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Sorry, I dont quite understand the situation.

 

You had an agreement with MBNA where all interest and charges ceased - they divided the balance into 120 months which was your new monthly payment.

 

When the account was assigned the new owner was obliged to maintain this agreement with you.

 

Did you then reduce your payments, which would then extend the debt over a longer period ?

 

If you didnt then what the new owner is saying is wrong. If you did reduce the monthly payment, then sadly, they are correct.


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In the process of MBNA selling my debt which I didn't know they would do (I thought we had this 10 year agreement)

my annual review was done which brought my payments down.

 

Idem have agreed for me to pay this reduced amount by they're saying that my a/c will always be in arrears!

 

This doesn't seem fair - I didn't agree anything with them.


- BlondieGirl

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Was the agreement made with MBNA prior to the sale to idem? If so, then Idem cannot change the agreement. Was this in writing with MBNA.


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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It was done over the phone with MBNA some years ago.

I don't remember whether it was ever confirmed by them in writing.

 

I remember talking to a lady who said that they would need more than the amount suggested by the CCCS.

 

She said that they would only agree amounts that would pay off a debt in 10 years.

 

we've struggled to find an extra £100 a month to keep to their agreement.

 

Don't know why I bother, they sold the debt after a bit anyway!


- BlondieGirl

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MBNA are exiting the UK Credit card market so are busily selling off delinquent accounts in order to present a clean book to sell to another company.

 

TBH, I am not sure what your options are. I agree, it is grossly unfair. I will flag your thread to see if anyone else can advise.


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I am sure it's in the small print that they can sell their debts when they see fit.

 

I wish I'd never bothered to agree to increasing payments to them

 

- this has not helped us financially at all!!

 

I'm hoping that there's no credit agreement etc etc, and it's an unenforceable debt! I hope!


- BlondieGirl

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the debt being un-en wont really help you.

 

you cant really expect a judge to agree you never had any account with MBNA after all this time and payment.

 

i honestly cant see WHY you are paying such large figures to these people

 

it is NOT a priority debt

 

MBNA sold it on for a reason

 

i bet there are heeps of PENALTY charges & PPI to reclaim

 

thats why they sold it.

 

get an SAR off to MBNA

 

dx


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WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

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Hi again,

 

I'm not really sure what I'm doing!!

 

I don't have any 'priority' debts (up to date with mortgage etc).

 

I am 'happy' requesting an SAR and no doubt finding that there are loads of fees across all 7 accounts that I can try and get removed, I think.

 

This should reduce the overall amount by a bit.

 

I'm not sure what other options I have then,

 

I hoped to try and get some of the debts removed somehow if they'd been set up incorrectly.

 

To pay off £40k will take us years and unless I start to play,

and win, the lottery, I don't know how to get rid of them :-(

 

only ever had 1 possible PPI with original Halifax mortgage 10 years ago

 

which I will investigate.

 

Also, we're only paying about £200 a month.


- BlondieGirl

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it matters not if you 'dont' have any priority debts...

 

but you do

 

rent/mortgage electric/gas they come first

 

you mention above your mortgage is only getting £100, what about the rest [i assume you should be paying more?]

 

thats your No.1. priority, if arrears or management fees are being added [yes you can reclaim those too!]

or you are paying less than the org agreement, it will affect you are longer than your many nonpriority debts.

 

drop them right down, get reclaiming, get those cca's off to the debts that dont show on your CRA file or that are OWNED by DCA's.

if they don't reply after 12+2 working days

stop paying them

 

it migth be an idea to list your debts here

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Sorry I've not written that very well - I was doing it on my phone!

 

Our mortgage is fine,

never missed a payment and gas/electricity/water etc etc are fine too.

We're OK paying those.

But, we can only afford £200 a month towards the CC debts

which will take God knows how long to pay off which means we can never consider moving, holiday etc etc.

 

However, I will CCA the DCAs, and SAR them too (do I do all of them??)

to see how much was added in terms of their fees.

 

 

All the debts are showing on my CRA, and only 3 are with the original CCC.

All the others show as with a DCA.

 

Hope this makes sense!!!!!!!


- BlondieGirl

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yes it does..

 

CCA dca's

SAR OC's

 

time list your debts please

and what is outstanding

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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You would be far better using letters rather than e-mails they rarely get to anyone with authority to make decisions.

Put in writting no telephone contact you will deal with them only inwritting.

Address the letter to the Compliance Manager and send recorded delivery.

Different companies.

 

Use post not emails.


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Hi, noted, and will do. I know post is better, but emial is far more convenient. Just odd that their return addresses are the same and the paperwork, words are identical (except the name) unless it's handled by a mailing firm. Don't know why I hadn't thought to write - not that I expect a reply!


- BlondieGirl

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According to the OFT:

 

Application / Licence Details

Licence Number:

0141050

Licence Status:

Current

Current Applicant / Licensee:

Business Name Company Registration Number

Moorcroft Debt Recovery Limited 1703704

Categories:

Consumer credit

Debt collecting

Right To Canvass Off Trade Premises:

No

Trading Name(s) (Current):

Mdr

Issued Date:

05-Aug-1983

Date Maintenance Payment Due:

13-Jan-2014

Legal Formation:

Body Corporate (incorporated inside UK)

Current Individuals that run the organisation:

Name Position

Amanda Jane Martin-McRoberts

Andrew James McRoberts

Neil George McRoberts

Rodney Neil McRoberts

Historic Individuals that run the organisation:

Name Position

Mr Andrew James McRoberts OFFICER

Mr Dennis John Winn OFFICER

Mr Henk Johannes Van Eck OFFICER

Mr Neil George McRoberts OFFICER

Mr Ronald Austin Shuck OFFICER

Mr Roy Gilbert Lancelot OFFICER

Nature of Business:

Debt Collection

Other

Current Address(es):

Address Type Address

Principal Place Of Business Moorcroft House , 2, Spring Gardens, STOCKPORT, Cheshire, SK1 4AA, UK

Registered Office Moorcroft House , 2, Spring Gardens, STOCKPORT, Cheshire, SK1 4AA, United Kingdom

Historic Address(es):

Address Type Address

Principal Place Of Business Hilton House, Lord Street, Stockport, SK1 3NE

Principal Place Of Business Moorcroft House 2, Spring Gardens, Stockport, SK1 4AJ

Registered Office Moocroft House 2, Spring Gardens, Stockport, SK1 4AJ

Registered Office Moorcroft House 2, Spring Gardens, Stockport, SK1 4AJ

 

 

It only mentions MDR not Idem.

 

As the Brigader says - use real post - recorded for the special stuff.

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what does your cra file say now too please

 

last time you posted a thread on this you were going to get it compare your debts against it.

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Letter sent to Moorgate (previous MBNA credit card) requesting CCA.

 

Moorgate (MBNA) - £4,700

 

CCA sent to Idem Servicing. I shall await their response.

 

MBNAlink3.gif sold to Idem Servicing September 2012 £2,601

MBNA sold to Idem Servicing Sept 2012 £1,600


- BlondieGirl

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Welcome to CAG

 

Have you checked your credit file recently if not it will pay you to do so soon, then see if the debts are there.

 

Try Noddle they are free to use see here

 

https://www.noddle.co.uk/

 

Then come back and update your threads please more information means better advice for you ok.


If I have been of any help, please click on my star and leave a note to let me know, thank you.

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Idem no. 1 (bought from MBNA Sept 2012).

 

I pay £17 a month, have paid off £2,4k from original debt.

 

Initial credit card opened April 2005. Account status 'deliquant'. Reported as AR/DM.

 

Idem no. 2 (bought from MBNA Sept 2012). I pay £14 a month, owe £1,5k from original debt. Initial credit card opened October 1997. Reported as AR/DM.

 

How can these account not be defaulted????

I wonder why MBNA don't appear to default.

If I continue to pay this each month,

they will report me as AR/DM probably until I'm retired!!!

 

From a mistake made in my 20's. I have not sent SAR at this stage.

 

MBNAlink3.gif sold to Idem Servicing September 2012 £2,601

MBNA sold to Idem Servicing Sept 2012 £1,600

 

Original debt with MBNA, a/c opened July 2000. Not defaulted,

states to report until a/c closed.

Payment of £41 paid each month over the last 6 years. £5,9k paid off so far.

 

States that Moorgate is the lender. Deliquent a/c. payments made through the CCCS.

 

Moorgate (MBNA) - £4,700

 

Idem letter received and signed-for on the 26th September! Interestingly, a letter to another DCA (Moorgate/MBNA) was signed-for by the same person, at the same time so the 2 companies are at the same place.

 

Letter to Moorgate received and signed-for on the 26th September! Signed-for by the same person who took delivery of a letter to another DCA (Idem/MBNA) so the 2 DCAs are at the same place.


- BlondieGirl

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Nothing from Moorgate.....stop payments???

 

Nothing from Idem. Stop payments??


- BlondieGirl

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Idem letter received and signed-for on the 26th September! Interestingly, a letter to another DCA (Moorgate/MBNA) was signed-for by the same person, at the same time so the 2 companies are at the same place.

 

 

Same "group."


Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Do I just stop and see what happens? Will this affect me trying to get AP markers removed by MBNA?


- BlondieGirl

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Do I just stop and see what happens? Will this affect me trying to get AP markers removed by MBNA?

Yes and No.


Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Letter of complaint regarding the AP markers was sent to MBNA (no response) and the SAR is going off today too.

 

Still nothing from MBNA. Complaint letter sent to MBNA re. the AP markers and I've also sent off the SAR letter.


- BlondieGirl

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