Thanks for your insight Mrs O'Frog, it will be interesting to hear from EB as no doubt it would be the nail in the coffin for their demands (though getting the evidence may be more problematic )
Here are the rest of the attachments of parking site street pics:
Street scenes 4
Street scenes 5
Street scenes 6
Street scenes 7
Street scenes 8
Street scenes 9
Have you moved recently? That could be an explanation for PE's letters going missing.
Is the hotel part of a chain? If so I would be tempted to escalate to area manager level, say the hotel manager doesn't seem to know the basics of the law of the country he/she operates in, and you want PE's invoice cancelled.
If it's not part of a chain then a similar letter to the hotel itself - a letter, not an informal chat. It's time to stop being nice with people.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!