Jump to content


topoftherock

Help/advice regarding Shop Direct (Littlewoods) PPI reply

Recommended Posts

Hi guys, I’m hoping you can help me again.

 

Here is the info:

ShopDirect (Littlewoods) response to my complaint/enquiry:

“Thank you for contacting us about the concerns that you Have with the sale of your PPI policy.

According to our records, there is no evidence that PPI has ever been applied.

 

Please find enclosed a selection of statements from different trading periods in your account history.

The statements  provided to evidence that no PPI has ever been applied to your account are in different formats due to system migration/and or the statement archiving process.

 

If PPI had been applied to the account this would show as a 111G/111 adjustment or the name of the PPI product. 

 

If you dispute our findings please contact us highlighting any evidence to the contrary, quoting the reference number at the top of this letter.

 

As our records indicate that you have not held a PPI product with us, we are unable to consider your concerns as a complaint”                      

 

Ok, so here are my points I want to discuss:          

1) the information they provided is pretty vague/unintelligible to be honest.

It’s just a few screenshots of the Littlewoods account in different accounting periods.

 

It shows transactions that were made for three different accounting periods I.e July 1999, December 2002 and July 2006.

It also shows credit limits, commission information/comm. paid last tax year, arrears, sched paid, min paid, balance b/f and cf etc.

 

I don’t believe this information is relevant to my original request I.e copy of the original agreement with Littlewoods.

As I understand, when an organisation sends you SAR information , it should be presented in a way that is easy for the customer to understand.

 

I have worked in accounts/finance before, but the information doesn’t really mean too much unless you work in the organisation yourself.

So I’m obviously going to write back, as I’m not happy with what they have provided.

I mean, how do I know that 111G/111 means that  PPI was included?

 

What do you think I should say in the reply?

P.S this was my mother’s account and she was constantly using this account, spending £1000s over many years, so I really believe there’s a good chance she paid PPI.

Kind regards

Share this post


Link to post
Share on other sites

PPI on shop direct accounts for that period was very rare


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

Hi dx, thanks for the info!  So what period was PPI more common for Littlewoods  then? According to the info received, it seems the account started in 1999 (it says “statement 1”) and ended some time in the mid/late 2000s (the latest statement  they show is 2006 I.e “statement 92”, but I’m pretty sure my mother had it for a some years after this date). Kind regards 

Share this post


Link to post
Share on other sites

rarely seen PPI added later on an existing account too.


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...