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TV licensing overcharge refund ?


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TV licence refund rules are not that straightforward.  They are designed to ensure that people don't receive a refund.

 

What is your issue ?

 

Have you read the refund rules on the TV licencing website ?

We could do with some help from you.

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  • Andyorch changed the title to TV licensing refunds ?

Thread title amended..

 

Andy

We could do with some help from you.

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Hi , Thanks for reply,

issue is my wife discovered we’d been paying double the amount every 2 weeks for approx the last ten years.

ie: over a year around £312 instead of the £154-.

She was advised this ages ago via a phone conversation and just continued it.

we had a refund of around £90 last year but this seems “a bit” short if you tot it up!

I did check the site but it’s nothing related to this issue,just about how to go about applying.

thats fine,but forewarned is forearmed as they say..so I thought I’d seek help before being blinded with phonespeak first.

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stop phoning

write a letter detailing why you think they are incorrect.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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I haven’t phoned, that’s the point of me coming on here to ask what anyone thinks before I do either phone or as you suggest write.

i simply wanted to find out if anyone else has had a similar experience of applying for a refund under these circumstances,so,as I said earlier, I know how to approach them.

 

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always best to write.

cant see them refusing.

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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https://www.tvlicensing.co.uk/faqs

 

The online portal seems designed to assume that they dont make errors or overcharging and the only time you would require a refund is in the following list.:-

 

I'm moving to an address that already has a TV Licence. How can I cancel mine?

I’ve moved or I don't watch TV at my new address. How do I cancel my licence?

How do I cancel my Direct Debit?

I’m moving abroad – how do I cancel my licence?

I’m moving into a care home. Do I need to cancel my licence?

Refunds

 

But there are contact details and how to make a complaint.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

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Thank you Andy, I appreciate your reply, however as I stated none of that applies to this particular issue.

i have made in roads today though, I did phone in the first instance,apologies dx100😬,and found out that we had in fact set up this payment plan back in 2005.

i then requested statements for the past 15 yrs. They would only send the last three years unless(for dx100) I wrote in and made a formal request.

This I,m happy to say I did and await their arrival.

This done I then wrote a formal letter of complaint,explaining that we have overpaid,since 2005,that none of this money ever rolled over into the following years,other than 2014.

This was pointed out to me by the befuddled customer rep,who could see that far back and that £150 had been paid,and £179 rolled over to 2015.

Again however,none of this money shows on the account on line.

we are though apparently paid up for the next two years in advance,and I was immediately offered this as a refund.

I declined,as it would be improper to accept a refund at this stage,as by my reckoning and probably yours too, the amount far outlays that sum.

All in all a good days work

Thanks for your input.i,ll keep you posted.

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no harm in sending an sar to get everything

to be sure

 

well done

 

dx

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

Link to post
Share on other sites

Thank you Andy, I appreciate your reply, however as I stated none of that applies to this particular issue.

i have made in roads today though, I did phone in the first instance,apologies dx100😬,and found out that we had in fact set up this payment plan back in 2005.

i then requested statements for the past 15 yrs. They would only send the last three years unless(for dx100) I wrote in and made a formal request.

This I,m happy to say I did and await their arrival.

This done I then wrote a formal letter of complaint,explaining that we have overpaid,since 2005,that none of this money ever rolled over into the following years,other than 2014.

This was pointed out to me by the befuddled customer rep,who could see that far back and that £150 had been paid,and £179 rolled over to 2015.

Again however,none of this money shows on the account on line.

we are though apparently paid up for the next two years in advance,and I was immediately offered this as a refund.

I declined,as it would be improper to accept a refund at this stage,as by my reckoning and probably yours too, the amount far outlays that sum.

All in all a good days work

Thanks for your input.i,ll keep you posted.

dx,

thanks for the motivation.

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Yes I appreciate that none of the on line portal reasons apply but was simply pointing out that there is no actual facility  to refund  other than for those reasons and TV Licencing appear to think that there is no way an overcharge could possibly happen.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

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  • Andyorch changed the title to TV licensing overcharge refund ?
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