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    • he owes at least  80/100k     Dont think he is paying anyone, he wants to do something about Creditfix though, they   seem be laughing and sweeping it under the carpet,  promised him the earth, he thought his life would get back on track.   Is there anyoone who he can take the matter  to? already  done an official complaint,    got reply  from that,  load of rubbish reply, .   He is in a mess, recently gone back to work after being furloughed since March,  that did not help re the split,  then the failure of the IVA really did it   FK, he works full time and has no clue about computers, I hardly see him tbh,    he was trying get his life back on track with the promise of the IVA, it is being left to me to relay things to him, he drives for a living as he is a delivery driver so can not use phone obviously    I think he wants to destroy creditfix like they have him tbh
    • You won't get a reply.  They will either take you to court or silently slide back under their stone - hopefully the latter!    Even if you hear no more keep all the paperwork, they have up to six years to bring a claim.
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JCP forms, gdpr and data protection


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Hi, as you probably know, a lot of benefits allow you to apply for a "travel card" which provides 50% off public transport travel.

 

My question isn't about the card but the application process. I filled in some paperwork to apply for the card and asked for a copy, but was refused on the grounds that it was an "internal document".

 

With the laws concerning data protection and GDPR, am I entitled to a copy of this form (and any other similar paperwork) or was he correct and this is an exception due to it being and "internal document"?

 

Thanks in advance

Sophie

 

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stuff 'em

goto the dwp website and send them their sar.

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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The data document is most likely to be internal, as it is just administering the transaction to purchase the travel card.  

 

Once the application is made, they may not keep the document you completed. It is put into confidential waste for shredding.  Therefore the document no longer exists.

 

What you are really asking, is what process does a Job Centre follow to apply for a Travelcard and if personal data is processed, why is this data not made available following a GDPR SAR ?

 

If you want all of your data from DWP, send an SAR to them. Specifically ask for the Travelcard data. Ask for a blank travelcard application form to see whether it contains any details about GDPR and how the data will be used.

 

 

 

 

 

 

  • Thanks 1

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Many thanks for your replies, and suggestions for sar.


I wasn't really looking for how to recover the details on the form after it has been processed, but more on what my rights are as far as asking for a copy just after it has been completed.

 

There isn't anything on the form about how the data is used, and apparently the forms are kept for 18 months

(from the FOI request at https://www.whatdotheyknow.com/request/job_centre_plus_card#incoming-637404 )

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If you are wanting a copy of the form, before the Job Centre staff have added any internal information, then you can ask. But IF the form is purely an internal document for the purpose of processing the Travel card, then I don't see why it would be provided. 

 

Most organisations will use internal process forms, as a way of capturing the information they need to process onto the systems they use.  Once the document has served its purpose, then it is entered into confidential waste for shredding.

 

The way forward is to submit a subject access request. If you then have a complaint about the way DWP handles your data, you can send them a complaint and if necessary follow it up with the ICO. 

We could do with some help from you.

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If this is important enough to you, then raise a complaint at the Job Centre. Ask to speak to the duty manager and advise them that the Work Coach has refused to provide you with a photocopy of the travelcard application form.  Also the travelcard application which includes use of your personal data, does not contain any terms/conditions regarding use of the data under GDPR. 

 

Or raise the complaint with DWP in writing. 

 

Or submit an SAR to DWP.

 

Your choice as to how you want to proceed.

 

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Hi many thanks for your reply. I'm not really looking to complain or order a mountain of paperwork, I'm just a bit ocd when it comes to paperwork I have signed.

 

So I was just wondering either what I can do/say at the time of signing the paperwork to demonstrate that I have a right to a copy, or whether I don't actually have that right at that stage (which I'm happy to accept if it is the case).

 

Also I hope I'm not becoming a pest over this, this is a great forum and you are all really helpful!

Best wishes
Sophie

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You don't have an automatic right to a copy of the travelcard application form, as it is an internal document purely to obtain the Travelcard.  

 

When you applied for the DWP benefits, you authorised them to process your data and where necessary to provide this to other Government departments or outside organisations.  So you have already agreed to DWP processing your data and just have normal subject access request rights.

 

 

 

 

 

 

 

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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@unclebulgaria67 many thanks. I'll likely drop an sar when I manage to get back into work.

It does seem daft though that they'd have to go through a lot of work to complete an sar, but aren't willing to spend the 30 seconds copying one form.

 

@honeybee13 - no phone unfortunately

 

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