Jump to content


horatiocaine

Harlands - again!

Recommended Posts

Hi there, just after some advice about a DD I cancelled which was for a 12mth gym membership.

 

a month or so in I asked to change to a different/cheaper membership option because I was not happy some aspects of the membership I was paying for.

I didn't think it would be a problem at all.

 

After a month or so of the gym not replying to emails etc, they finally respond by refusing to make the change which I think was pretty cheeky.

The emails were cc'd to harlands and I did warn I would cancel the DD.

 

Predictably the emails flood in from Harlands saying I have to reinstate the DD and pay their made up charges.

I responded twice by email to them explaining that I feel the gym has broken it's own contract by not providing the service expected (in the small print on the contract T&C's it said they have to provide the reasonably expected equipment/services etc).

 

Bizarrely about 3 weeks ago Harlands sent an email asking if I would like to make a complaint and heard nothing since until now.

They are now threatening to send a DCA for a ridiculous amount if I don't pay £136.

Just wondering what my next step should be - make a settlement offer, trading standards?

Thanks

Share this post


Link to post
Share on other sites

Cheers. I read a load of topics but couldn't find a case similar to this.

 

It's a weird one because I didn't want to flat out cancel the membership but ran into an officious jobsworth on a bit of a power trip.

I just wanted to swap the membership to a swim only instead of full because the gym turned out to be unusable in the evenings when I could go in (under equipped on really basic stuff but a zillion treadmills I don't use). Ok, I should have realised but there you go.

 

I'd like to offer £50 or something to shut them up but it will surely just make them think their scare tactics are working.

No reasoning with these bleepers. 

Share this post


Link to post
Share on other sites

just send the std slick132 letter

simply offer 1 mths membership but no unlawful fees.

give them 14 days to like it or lump if then ignore them.

 

stop using email

block and bounce back all from them.

 

use 2nd class ROYAL MAIL with free proof of posting from a PO counter.


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

Yup, just offer 1 month's fees for the cancellation period. Do NOT offer £50  for any reason as this will NOT help to resolve your issue.

 

Use one of my drafts to offer the 1 month's fee - after that, ignore Harlands/CRS.

 

😎


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

Thanks I will do that and post the response I get!

 

Sorry to be a pain but where can I find the draft? 

Edited by horatiocaine

Share this post


Link to post
Share on other sites
Posted (edited)

Well my letters were ignored. 

 

Got another email from the gym saying I should pay or incur more fees. Harlands have predictably put it through to their "credit resolution services" goons with a £722 balance. 

 

Just going to ignore the morons from now on.

Edited by horatiocaine

Share this post


Link to post
Share on other sites

hi Horatio,

 

I'm sure you already know that Harlands and CRS are the same outfit.

 

Are they seriously now saying you owe £722 - if so that's a record from my experiences of their lunacy !!

 

In any event, continue to ignore ..........


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

Hi they haven't given up! 

 

Funnily enough, the gym head office agreed with my complaint and offered to change the membership a month or so back. I agreed on the basis that Harlands would give up their harassment. And... I have heard nothing back and it goes on like a broken record! 

 

It's probably not sensible to reinstate any form of membership anyway because I wouldn't trust Harlands with my bank details again. 

 

Going to have fun leaving some reviews of the gym now!

Edited by horatiocaine

Share this post


Link to post
Share on other sites

Hi Horatio,

 

I agree - probably best to avoid any chance of Harlands having a live DD mandate in their favour again.

 

Can you tell us what gym this is about, thanks.


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

Still sending messages & now threatening to pass to "zinc" (also Harlands?). 

 

The gym is Furzefield in Potters Bar, run by Inspire for the LA I believe. 

Share this post


Link to post
Share on other sites

Ignore


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

We haven't seen Zinc being used much by Harlands/CRS recently. That's probably 'cos Zinc do nothing other than threaten.

 

If they contact you, simply ignore them but keep us posted.


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...