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TheDude1

Voluntary Termination with Startline

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Hi guys, need some help with this,

I am helping my sister with a Hire Purchase Agreement / Car finance she is struggling to pay it.

 

She has paid over the 50% rule for Voluntary Termination,  so I sent the Voluntary termination template and they have replied saying:

 

The agreement was terminated 20 months ago via Termination Notice therefore you have lost the right to Voluntary terminate the agreement.

 

I know she has had a few late payments and has some arrears, but can they terminate agreement even though she been paying it? I would think if they terminated the agreement 20 months ago they would of repossessed the vehicle shortly after? 

 

Or are trying it on?

Thank you for any help

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Heard everything now..thats a new one. So is she entitled to a refund of all payments made since said termination  ?

 

Send a SAR and get all the data this will reveal if a termination was placed and if a default noticed was served.

 

She's not moved address recently has she since entering into the agreement ?

 

Andy

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who??

don't tell me moneybarn?

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Thanks, I will SAR them. No she has never moved address. 

 

Its startline, they are trying to make her surrender it, and charge recovery costs £200.

 

I expected they would try something like this on. Cheers, will await the data.

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