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Redcar01

MacBook Air dead after 4 years bought from John Lewis

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Hi all 

my MacBook Air is dead after 4 years cost £1000, bought from John Lewis, so I took it back and asked for it to be repaired under sales of goods act 1979 but they Shaun it’s out of warranty both online to customer services and Instore. So I explained soga to manager who still said no. So I gave them a letter saying it’s breech of contract as not satisfactory quality etc under soga I want it repaired. Anyway 2 hours later the manager rang back saying they will send it off to see what’s wrong ie no misuse or liquid damage then they will have a conversation with me, my question is am I entitled to repair or replacement at no cost to myself or do I need to pay anything. What is the next thing I do and what do you reckon John Lewis is will do ?

thanks 

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John Lewis Staff failing to know the law...again..

 

Well the SOGA is no longer and was incorporated into the Consumer Rights Act 2015...follow the link below.....and yes you are entitled to a free repair. 

 

https://www.consumeractiongroup.co.uk/forum/332-the-consumer-rights-act-2015/

 

Andy

 

Thread title updated


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Which bit do I need please and what do I do if they say no repair or want me to pay or contribute 

thank you 

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What date 4 years ago did you purchase the Laptop...pre Oct 2015 or post ?


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Following with interest, as my experience has been that laptops generally last about 4 to 5 years. Problem with laptops has always been that parts overheat and eventually fail.

 

If it were possible to get a free repair after 4 years, then I would expect a lot of laptop owners would be really interested. 


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Not a £400 laptop but a £1000 apple macbook not been snobbish but worth the extra money (usually) 

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Just now, Redcar01 said:

April 2015 

 

Okay so you were correct initially it is the Sale of Goods Act  (Pre 1st Oct)

 

You have the right to get faulty goods replaced or repaired if it's too late to reject them. You can state your preference, but the retailer can normally choose to do whatever would be cheapest.

Under the Sale of Goods Act, the retailer must either repair or replace faulty goods 'within a reasonable time but without causing significant inconvenience'.

If the seller doesn't do this, you're entitled to claim either:

• a reduction on the purchase price, or
• your money back, minus an amount for the usage you've had of the goods (called recision).

If the retailer refuses to repair the goods, and won't replace them either, you may have the right to arrange for someone else to repair your item, and then claim compensation from the retailer for the cost of doing this.

You have six years to take a claim to court for faulty goods in England, Wales

 

https://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act


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As a rule of thumb a laptop would probably need replacement after say 5 years, as it might not be able to run OS and software upgrades due to higher specification of hardware needed for new versions.  Laptops having fewer discrete components than a Desktop mean that a component failure say graphics chip, or other I/O mean repair is uneconomic assuming the board is still available.

 

However, the expectation for a Mac is higher, so is worth a punt


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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Perhaps if the OP could expand and quantify what " Dead " actually means......no power ?   wont boot ? 

 

Is it a power pack or battery problem ?


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Totally dead no response will not power up , not misused not liquid damage 

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And a daft question but you have checked the fuse to the power supply ?

 

Is there a small light on the power supply pack normally there is to show there is  power running ?


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When I have had this issue, the battery refuses a recharging and without a working battery, the laptop has refused to work. Is this possible ?  Was the battery the original and recent recharging has led to limited battey life.


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Tried a separate psu from a friend, orange light comes on the connector that plugs into the Mac but never charges, no response at all from MAC not even fan going 

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And the light on your connector comes on ?  Have you tried removing the battery for 5 mins and then reinsert and then try the PSU ?


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Yes unplugged it for 30 mins reseated hard drive as well 

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Okay well at least you have exhausted the obvious...

 

https://discussions.apple.com/thread/5401470

 

https://discussions.apple.com/thread/8203328

 

"Can you start up while holding the CMD+R keys?

If yes: after full start in the Recovery Partition (a very slow start up), select DiskUtility from the menu, select your boot partition Startdisk, then select the FirstAid Button, and let it run, it should end with "appears to be OK" (if different, do it again); after it ends with OK, quit DiskUtility, then select (re)Install macOS from the menu: this downloads the complete macOS (as you have it on your mac), then installs it and restart after the install (it will let not touch your user data), this will take some time."

 

 

Seems this one had a little success.....

 

https://www.ifixit.com/Answers/View/173857/Completely+dead+MacBook+Pro,+won't+turn+on.

 

If the above fails then refer back to post #8


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It’s with John Lewis repair service I am waiting for report from them first to see what they will do. If no positive response it looks like post 8 

 

thanks all 

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Been told repair cost is back but I’m waiting to hear what’s happening, he did say the manager in the shop put down they will contribute 50% if it’s under £200 but I don’t know what the problem is yet, what happens if it’s more than £200 ? 

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£200 is because the life expectancy of a laptop is 5 years, so £200 represents 1 years worth of use still left ?

 

If the repair is more than £200, then it won't be a repair.  Most likely, they will then give you £100 possibly in vouchers towards buying a new laptop.  If you want cash and not vouchers, that would be another argument.

 


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All sorted accepted £200 towards a new MacBook Air. I will get it back next week then send it off for repair, John Lewis wanted £500+ for repair I cn get it done for £160

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