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    • Hi.   Could you let us have the information requested in the forum sticky please? This will help us to advise you. In the meantime don't worry too much about this.     HB  
    • So last August my girlfriend went to Legoland with the kids (4 & 8) and her mum and then went to Pizza Express in Windsor. They parked at Castle Car Park.    They paid to park and went to eat. They were then a few minutes late back. There was already an attendant issuing a ticket. The attendant then waited until my girlfriend was over ten minutes late to issue the ticket despite her being there well within any grace period.   My girlfriend appealed to Ultimate Customer Solutions end of August but did not receive a response (they later said they emailed a rejection which my girlfriend never received until it was resent). Then in August she received the first debt collection letter. Then my girlfriend was advised to respond to UCS requesting an Subject Access Request (SAR) which they have not ever acknowledged or responded to.    So then we thought they had gone away until we received a letter from CSB solicitors (same address as UCS) advising they would be beginning court proceedings against my girlfriend. I told my girlfriend to complain that they haven't responded to any of our requests so she called the number of UCS and was basically accused of being rude to the t*** at the end of the phone. She wasn't but he wasn't very helpful and said they had responded to the appeal and sent it again. This was on the 16th January 2020.    On the 29th Jan this was sent after another chase to the solicitors:   I have reported UK Parkings ltd to the ICO as they are in beach of GDPR having ignored my SAR request. Further to this I was not notified that my initial appeal had been rejected and therefore cannot further appeal in a standard way and therefore I am awaiting further advice for ways to appeal against this unfair PCN.   As it stands should you decide to further contact me in regards to this matter without good cause I shall be seeking legal advice as per my statutory rights.   My girlfriend then received another letter from UCS threatening debt collectors (I told her not to worry about this) and so she wrote to the solicitors asking for an update:   Email dated 21/02/2020 I am writing to you regarding my email sent on 29th January, below. I still have not received a response from you and I left a voicemail for a solicitor to call me from CSB Solicitors, which I have also not received. I would like to speak to a solicitor regarding this PCN.   The solicitor responded via email the following: Dear Madam,   Thank you for your email.   Following your email below, we reverted this matter back to our Client for their instructions. We will only be able to respond more fully once these are received.   At this stage we have no further instructions other than to send out a letter to you dated 16 January 2020.   We hope to be able to respond more fully once these are received.   Yours faithfully,   Solicitor   So UCS are not actually doing anything they should do but nobody we have complained to has actually come back to us so not sure where to take this because I don't have time for court and I would rather just have someone take the (insert appropriate word here) to task on these unbelievably poor practices!   Any advice on next steps?   Thanks    
    • Hi Sneezer and thanks for your Site Donation which is much needed and much appreciated.   The info from the "Solicitor" makes sense if you were complaining about how CRS came to have your contact details. However, this is not relevant to your case. You didn't cancel properly and carried on paying for a gym you didn't use.   For the future, see the Guide here about how to cancel a contract properly and avoid trouble - https://www.consumeractiongroup.co.uk/topic/383678-cancelling-your-gym-agreement-get-it-right/     Come back anytime to update us but don't worry about CRS or anyone else who makes demands. Let us know if you need more for advice and reassurance.    
    • They were communicating with lawyers associated to me too   They can’t serve a SD on your lawyers, only you.   As I said earlier - the lawyer stopped communicating  around the date on the SD they incorrectly served.  And the bank told me the receiver was now handling things and not to deal with them anymore.   The receiver never asked me where I was.  But he did email and I did reply or he did get auto reply.   Since I did have email communication with them - I don't think they could say they did everything possible to find me,  All they had to do was ask!  And then we could have discussed the situation.    It almost is the reverse - they did nothing to try find me.  And if a PI is employed to do surveillance then he must have realised only one person - the wrong one - lived at the  wrong address.   Does anyone have any info re post #26 and #28 above?   The property is being marketed for sale and the receiver is negotiating offers, so there was no reason for me to expect bank/ lawyers to be trying to locate me to serve any papers.      Surely any loss to them has to be proven upon an agreed sale.  It hasn't sold yet,   They may still get a high enough offer to prevent any large debt?  There could then be a different discussion re terms of repayment?   So I was not expecting anyone to be trying to find me!   But this is a bit of a digression from what  should I be doing NOW? Should I send them an SAR?  If they do intend to serve me correctly this would be useful, yes?   I am sure they have added all sorts of unnecessary costs to the debt that could be challenged?   Also there is a question over if they even had a valid notice of assignment?  They would have to produce that in the SAR wouldn't they?   This was a real query for me ages ago but it never got pursued legally.
    • Expect them to bring up every communication and claim that you’ve been dodging them / not providing them with an address to serve to.......
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momma

New conservatory problem

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He is outside now banging on the door.

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I'm very sorry. It must be very frightening.  phone 999 police immediately and tell them that you are an elderly widow with medical problems and that you have a builder banging on your door at this very moment.

What is the name of the firm please and what is his name


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I suggest that whatever you do, you do not open the door.  You should record everything that happened get your phone ready right now and start recording.


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What has happened please


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Sorry I came a bit late on this despite the invitation. Hopefully you're ok after the builder's visit.

First thing first:

 

Claiming of being fensa registered is very misleading, unfortunately fensa don't take rogue builders to court for using their name as far as i know.

In reality a fensa certificate is a useless piece of paper.

I always used fensa registered fitters, but never in my life i was asked to produce a certificate.

An ill fitted upvc window or door is easy to spot, that's why I suppose nobody cares about fensa but the homeowners to keep this piece of paper in their file.

Anyhow,  saying that they are registered when they're not is enough to terminate the contract without paying them

.

Point 2: water dropping on conservatory roof strictly speaking complies to the very loose regs, however,  it's very bad practice. 

I hate to see spouts onto roofs, they make a mess and create a moss area, just horrible.

All for the sake of some guttering and downpipe.

In your case I understand that it is now too late to fix this without dismantling the whole conservatory; amateurs error not to take proper measurements BEFORE start building. 

 

Point 3: covered air bricks. 

This is a potential disaster.

 

Point 4: dirty patio. Everything can be cleaned with the correct product and tool, most likely they're too lazy to do it and are rushing to the next "job"

 

At this point I would employ a surveyor/building control official/qualified builder to inspect the work.

For something like this I would charge around £200, but my prices have always been too reasonable,  so expect to pay up to £350/400.

The report should highlight all defects with pictures and remedial work suggestions.

Once you have this you can tell the builder to fix everything. 

In reality he's not capable, otherwise he would have done it right the first time.

So you'll probably end up employing someone else to fix the job

.

Unfortunately this will cost you more than anticipated. 

 

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Anyway well I have to say that a lot of effort has been put into helping @momma with this problem and some others became very worried last night when we were told that apparently a builder was knocking on the door at about 8 o'clock at night.

@momma has been back and visited this thread this morning and yet we have had no news and I'm afraid that I find it rather discourteous to people who became quite justifiably concerned about what was going on last night.


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I had been back, but unwell after last nights fiasco as I did not sleep and could not formulate what I needed to say to you. I am sorry that you think I was being discourteous. I certainly was not, and would have though that under the circumstances you would have been more understanding and given me some time to come back to you. I wholeheartedly appreciate your help so far.

 

 I had to email the builder to stop harassing me as phone calls went on during the night.

 

Speak to the police and get a crime number who are going to interview him and meanwhile gave the advice to write a polite email in the format of cease and desist, and speak to MyBuilder who took a full statement regarding this guys actions. They are also no going to interview him with regard to his aggressive and intimidating actions and also about his false claim to belong to FENSA.

 

They asked what I would like to happen to him, and I stated that I would like him removed from their website. They are considering this as it is possible they will take this action. 

 

I have also had to phone round to get someone to agree to come out and at least look at the guttering to see if they can do anything to improve it, or sort it meanwhile as he has also cut a hole in the external part of the soffit in which as well as the rain is pouring down the wall and conservatory side, is running internally in the soffits.

 

It is all a bit too much for me I am afraid at the moment. I am waiting for the gutter company to come out, and trying to get a conservatory company to come and give a report, both for myself and the builder but also MyBuilder who wants the reports as well as the crime reference number.

 

That is all I can tell you for now. 

 

I also came back as I needed to print of the advice so far.

Edited by momma
extra info

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Thank you for the update.

I understand that you have issues but frankly a quick post saying that you are now okay would have been appreciated by people who are taking an interest in you.

We don't ask for any money here – and we really get very little – but we become personally invested in the stories people tell us and very often in the people themselves.

That means that – we care.


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I know you care otherwise you would not interact with me, but to say by the end of it I was so traumatised I could not even call either of my children who only live 2 miles away.

 

They had unsealed my letterbox to put their hands through probably looking for a door key, and then went down the drive and were bashing or kicking a panel between the garage and conservatory to try to get into the back as he has keys to the conservatory still. He did not leave them when he left.

 

I have just finished a police report and they will, within the next 48 hours go and see him and his wife.

 

Sorry, but very tired and tearful. I need to go and rest for a while.

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Well I'm sorry to sound unsympathetic – but if you give us a fright like that again, then I think that we are owed at least a couple of words of reassurance. You did visit the forum last night after 10 o'clock and again twice this morning

Have you written the letter that we have suggested including the snagging list, the questions over their FENSA registration, insurance – et cetera?


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Also, I asked you yesterday for the name of the company and I think that you should now tell us. I have held back from asking you which is against my normal practice because it generally speaking helps a great deal to have people's names exposed on this forum.

However, I now think that it is in your interests that you tell us exactly the name of the company you are dealing with.

I would also suggest that you now call out a locksmith and have the lock of the conservatory changed. I would suggest that you do this immediately.


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Other than as I explained I visited this morning to print of the advice. Don't remember visiting it twice other than to do that. I also explained that I couldn't get a coherent report to post, and I was dealing with priorities that needed dealing with before I came back and explained what I could to you.

 

Last night? don't recall than to shut down computer and forum may have been refreshed during this time.

 

I have to say, that at this moment and last night if I accidentally visited the forum, my needs and feeling come well above your need to know what is happening. I hope you never find yourself, extremely unwell and subjected to that abuse and feel that your first priority is to contact a forum rather than think about contacting your family and taking care of yourself.

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Momma, seriously,  don't worry about us here.

BankFodder can be a bit harsh and rough around the edges sometimes, but he means well and always has best intentions. 

So forget about it and come back when you need help.

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You haven't addressed my question as to the identity of the company


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