Thanks for the quick response. Is there anywhere that says I have to use the Online Journal, I've been out of the loop for several years but all I can find is a FOI request that backs up my thoughts on being able to provide a printed record.
https://www.whatdotheyknow.com/request/460828/response/1115310/attach/html/3/FOI 408 attachment 1.pdf.html
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!