Overdraft that NatWest have refused to take a payment o

[NeoFuture]

Ok 

I have a debt via a bank overdraft on two accounts that is around 2-3 months old,

I called today to be put through to 4 departments to be told The debt is in the process of being passed to a Debt Collection Agency and I should wait for them to contact me,

 

I told them I did not contract to them,

and confirmed they have not sold the debt to them,

 

they also confirmed the debt has not been passed to them yet and is still with the bank,

but refused to accept any agreement or payment on this overdraft as its "in a queue" 

I then got the call handler to confirm the debt has not been passed or sold on yet

and that it was still handled by the bank and they agreed it was,

 

I have done a SAR today in the same call and got a call back 2 hours later

(which I missed from the SAR department which I will call back tomorrow)

TL;DR I tried to pay off my overdraft today and the bank said no

[dx100uk]

why do you think you even need to pay it off?

 

complete history please

 

 

[NeoFuture]

I Moved bank from NatWest to Monzo basically because i wasn't happy with the service, and reliability of the bank

i had two accounts both with £250 overdrafts each, i did an account switch with one and stopped using the other.

Additionally i had savings accounts each with zero balance and an ISA.

After i switched accounts in February the bank started to write to me saying i needed to pay back the over drafts. I thought, to save further issues on my credit file i would contact them to arrange a plan to pay them back, i was quite taken back when they wouldnt even discuss the debt with me.

 

[NeoFuture]

@dx100uk are you of the opinion i should handle this differently ?

[dx100uk]

Not sure why you needed to ring anyone.

why not pay by bacs?

they cant refuse that

[NeoFuture]

Because the account is closed now, they closed it on account switch

[dx100uk]

well no its not closed 

money is still owing

so it cant be closed.

 

 

 

 

[NeoFuture]

if i try to pay money into the account its redirected by the switching service/and/or bank, the account has been closed and i can not see the account online or in my banking app

[dx100uk]

go on live chat then and tell them you want to pay off the account by a bacs transfer NOW

how do i do that please?

 

dx

[NeoFuture]

Im trying to get help now, i have just sent myself 0.96p from my Starling account to my old NatWest account detail and this money turned up in my Monzo account

[NeoFuture]

i got a response from the online chat
 

Quote

I can see that your account is serviced through another department. There is a temporary block placed on your account right now due to which you are not able to see the account online. I would request you to please call our concerned team on the following number who will be more than happy to help you with this : 0800 161 5908

This is the same department i called to try and pay the overdrafts off.

[AndyOrch]

"  concerned team  " 

 

Your account will now be with Collections based at Telford and will be converted to a router account with a new account number...try contacting them....0845 301 5139

 

http://www.creditordetails.com/creditor/2360/NatWest-Recoveries

 

Andy