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    • doesn't matter you've admitted about the DN and anyway where have you done that and to whom?   by assignment arrows are the creditor regardless to your acking of that fact or not.      
    • Just ignore the letter.   Block/bounce their emails or let them come through so you know what they're up to, and keep us posted.............   😎
    • Thanks DX,   I've already admitted that a default notice was served in 2010 by MBNA, so it seems I might be left hoping that they're unable to produce the original CCA.   I've never acknowledged Arrrow as the creditor and continue to pay MBNA.  Is that in my favour?   Cheers,   Richard.
    • For PCN's received through the post [ANPR camera capture]       please answer the following questions.       1 Date of the infringement  10/07/2019       2 Date on the NTK [this must have been received within 14 days from the 'offence' date]  12/07/19      3 Date received  13/07/19      4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?/    Yes      5 Is there any photographic evidence of the event?  yes      6 Have you appealed? [Y/N?] post up your appeal]  yes  Have you had a response? [Y/N?] post it up  yes      7 Who is the parking company?  Civil enforcement      8. Where exactly [carpark name and town]    10B QUEENS ROAD, CONSETT, DH8 0BH       For either option, does it say which appeals body they operate under. Yes    …………………..     This is what I sent to CE appeal in my own words   Reason For Appeal: Firstly I had an appointment at that time with the dentist. My last visit 2 years ago the car park was free and was not aware of the new parking system.   The sign at the front is very obscure especially turning right into the car park. Where I did park, the sign opposite was turned 90 degrees making it hard to see.   The door at the surgery was wedged open when I entered not realizing there was a sign relating to the new system . I cannot remember if there was any signs inside the surgery but once in I always pick up a magazine to read until the dentist is ready to see me.      My statement and evidence to POPLA. in response to CE evidence highlighting main arguments.   Par 18 . The image submitted from the Appellant of a sign slightly turned is still readable and is not obscured...….. Me Not from where I was parked. A photo from the bay shows a pole with the sign facing away.  Par 18 . Furthermore, it highlights that the Appellant was aware of the signage on the site and failed to comply with the terms and conditions regardless.......  Me I treat this paragraph with contempt. There is nothing to "highlight" here as I maintain I did not see any signage; Regardless ? I could have legally parked right outside the Surgery as there were spaces at the time but having "regard" for disabled and elderly, parked further away having to cross a busy road to the Surgery. Par 20....,. Furthermore, the Appellant failed to utilise the operator’s helpline phone number,,, (displayed at the bottom of signage) to report the occurrence, or to request advice on what further action could be taken.... Me How could I have done this ? I only realized there were signs there when the PCN arrived. Summary. I stand by statements and maintain that I did not see any signage entering or leaving the car park. The main sign at the entrance is too small and easily missed when you have to turn right though busy traffic and once through carefully avoid pedestrians, some walking their dogs. The main sign is blank at the back. When you leave the car park I would have noticed the private parking rules if the writing was on both sides. Roadworks signs close to the parking sign at the time did not help either. [see photo] CE evidence is flawed, illegal and contemptuous. Photos submitted are from months ago, Today I have driven into the car park and noticed the same signs turned 90 degrees including the one opposite my bay. CE have done nothing to rectify this disregarding my evidence and the maintenance of the car park. Showing number plates is a total disregard to patients privacy and I object to these photos being allowed as evidence on the grounds that they may be illegal.    POPLAS assessment and decision....unsuccessful   Assessor summary of operator case   The operator states that the appellant’s vehicle was parked on site without a permit. It has issued a parking charge notice (PCN) for £100 as a result. Assessor summary of your case   The appellant states that he parked on site to attend a dental appointment. He states that the terms of the site had changed since the last time he parked two years ago. He states that signage at the entrance to and throughout the site did not make the terms clear. The appellant has provided various photographs taken on and around the site. Assessor supporting rational for decision   The appellant accepts that he was the driver of the vehicle on the date in question. I will therefore consider his liability for the charge as the driver.   The operator has provided photographs of the appellant’s vehicle taken by its automatic number plate recognition (ANPR) cameras. These photographs show the vehicle entering the site at 14:17 and leaving the site at 15:13. It is clear that the vehicle remained on site for a period of 56 minutes.   Both the appellant and operator have provided photographs of the signs installed on the site. The operator has also provided a site map showing where on site each sign is located.   Having reviewed all of the evidence, I am satisfied that signage at the entrance to the site clearly states: “Permit Holders Only … See car park signs for terms and conditions”.   Signs within the site itself clearly state: “DENTAL PRACTICE PERMIT HOLDERS ONLY … ALL PATIENTS AND VISITORS MUST REGISTER FOR A PERMIT AT THE PRACTICE RECEPTION ... IF YOU BREACH ANY OF THESE TERMS YOU WILL BE CHARGED £100.”   The signs make the terms of parking on the site clear, are placed in such a way that a motorist would see the signs when parking and are in line with the British Parking Association (BPA) Code of Practice.   The operator has provided evidence to show that a search for the appellant’s vehicle has been carried out against the list of vehicles for which a valid permit was held on the date in question. The appellant’s vehicle does not appear on this list.   The appellant states that he parked on site to attend a dental appointment . I accept that this may have been the case, however I do not accept that this entitled the appellant to park on site outside of the terms.   The appellant states that the terms of the site had changed since the last time he parked two years ago. The operator’s photographs of the signage on site are dated 27 March 2019.   It is clear based on these photographs that the terms had been in place for at least three months by the time the appellant parked, which I am satisfied was a reasonable period for any regular user of the site to adapt to any change to the terms.   The appellant states that signage at the entrance to and throughout the site did not make the terms clear. He has provided various photographs taken on and around the site.   As detailed above, I am satisfied based on the evidence as a whole that signage made the terms sufficiently clear. I am satisfied from the evidence that the terms of the site were made clear and that the appellant breached the terms by parking without registering for a permit.   I am therefore satisfied that the PCN was issued correctly and I must refuse this appeal.   docs1.pdf
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Tara100

Taking legal action against Royal Mail

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Posted (edited)

Hello

 

I am being constantly harassed by the delivery office manager at my local Royal Mail sorting office. This has gone on for many years, and it's escalated to the point where I'm emotionally done.

 

Both he and his post worker on my round have recently breached my confidentiality with my next door neighbour, and I was so distressed that I called RM complaints in tears. Subsequently i received a pathetic sorry letter, saying the postie has been spoken to by the delivery manager, but the delivery manager is the instigator! 

So I took the matter to the Postal Review Panel, and they've said the exact same thing. No one will investigate the DM and he's supposedly had a word with the postie. That part is near laughable.

I've set up Mail Collect, as I don't want the aggressive postman near my property again. I live alone, and I'm disabled, but will get myself to the sorting office to get my mail once a week - anything rather than have that man here again.

Well, the service began this Tuesday, and I shouldn't have received any mail. Well guess what, he's still coming here. Yesterday and today, and to make matters worse, he delivered the response from the Postal Review Panel, which he'll be aware if, because their name is emblazoned across the envelope front and rear!

 

The delivery manager is behind this, and had notification over a week ago that my mail was not to be brought to my house.

 

Someone please tell me what I can do. This had to stop. My nerves are shredded, and I've taken all the steps I can so far.

*I have tried to register with the Postal Redress Panel who apparently you go to next, but for two days their registration page has been broken, and I've called and left a message and emailed them to say I can't go further forward to register*

 

Thank you for any help you can offer.

 

Regards

Tara

Edited by Tara100

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I had an aggressive postman once, and I complained about him, I said I never wanted to see him at my door again and if there was any further hostility from him I would call the police. I think he must have inspired a number of complaints because I did indeed never see him again.

 

What exactly has your postman done to you?

 

Can you record him when he visits?

 

I think what is needed here is a more itemised account of the problem and what you want to achieve next.

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Oh and the first two or three characters of your postcode might be useful too?

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3 hours ago, Raven1 said:

 

 

I had an aggressive postman once, and I complained about him, I said I never wanted to see him at my door again and if there was any further hostility from him I would call the police. I think he must have inspired a number of complaints because I did indeed never see him again.

 

What exactly has your postman done to you?

 

Can you record him when he visits?

 

I think what is needed here is a more itemised account of the problem and what you want to achieve next.

 

Hi. I have complained about my postman and the delivery manager previously, spanning years, and I believe they have a vendetta against me. I've had my property damaged twice and had to complain and last time, the DM wouldn't even respond to the RM complaints team, and they had to escalate their end to make him respond.

The postman is aggressive, but the final straw came when I heard him telling my neighbour personal info about me (my neighbour is his friend)

RM this time have asked the DM to speak to the postman involved and the DM has said he will not remove him from the round. This is crazy, because the personal info the postman divulged to my neighbour, is only known by the DM (details about my previous compensation claim for damage caused by a relief postman)

 

In the meantime, my 'mail collect' instructions have been ignored at the sorting office, so the postman is still coming here. 

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Have I posted I'm the wrong place? I could really do with some advice.

 

Thanks.

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Could you answer Raven1's questions please? That might help your thread to progress.

 

HB


Illegitimi non carborundum

 

 

 

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On 29/08/2019 at 21:39, Tara100 said:

 

 I've had my property damaged twice and had to complain....

 

…..(details about my previous compensation claim for damage caused by a relief postman)…..

 

 

Your property has been damaged by both the regular postman and by the relief postman? Did RM pay you compensation when you claimed about the damage caused by relief postman? What sort of damage was it?

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What we need is a 'sequence of events'.

 

A simple list of dates.

 

What happened and when it happened.

 

No comments about how it made you feel  - it only made you feel concerned for the reputation of the RM, postie bringing them into disrepute etc. :)

 

To present this as a complaint you need to be detached, concerned not angry.

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Posted (edited)
5 hours ago, honeybee13 said:

Could you answer Raven1's questions please? That might help your thread to progress.

 

HB

 

The whole story...

 

Damage began years ago, when another postman rammed a package through the letterbox, smashing the back off the letterbox, with components and springs on my hall floor. The package was ruined too. I complained to RM, and received a book of first class stamps as compensation, and had to pay £14 for a new letterbox.

After that, the postman left parcels on my doorstep, and never knocked the door. I live in a main road, so they were easy to steal whilst I was at work.

This postman would never close my wooden gate thereafter, and it would smash and bang in the wind all day, which damaged it. I didn't raise a complaint about this, but put a note on the gate asking for them to close the gate. That was ignored, so for safety of my property and concern over theft of mail, I permanently locked the gate, and put another note up saying that mail had to be delivered at the rear of the house now. This was no effort for the postman, as he had to use the rear lane to deliver mail to other neighbours daily, and had to pass the rear of my house. I had a mailbox put out there specifically, so that they didn't have to deviate far from the lane to give me my mail. Approx 2ft only.

Then my mail stopped being delivered, or was sent to the local pub, or funeral directors across the road or next door offices. No card was ever left, so I had to knock doors constantly to see if anyone had my mail.

This went on for a long time, then our round was given a new postie who was really friendly and would be pleasant when he saw me, and I always got my mail.

Then that all changed, and the round became a 'relief' round (he told me this was going to happen) Every other day, we were getting a new post person, who reverted back to sending my mail all over the place, plus I had to go and regularly deliver my neighbours mail back to them.

Bearing in mind that I am physically disabled, and the sorting office manager know this, as I wrote to the manager telling him I couldn't cope with trying to obtain my mail anymore. He didn't respond, so after 3 weeks had passed, I called RM to make a complaint.

From there, the situation has just got worse and worse. The 2nd damage was done by another relief postman who put his bag on my wall, and knocked down potted plants. The smashed pots and soul I couldn't get up to to disability, so I asked RM for someone to come around and clean up the broken pottery and soil. The postman did take photos at the time, and admitted he'd caused the damage, which was good of him. The delivery manager ignored communication from the RM customer service team, and they had to escalate their complaint with him at that point. He finally responded weeks later, but never sent anyone to clear up the mess. I had to ask a neighbour to do it, because when it rained, the soil washed around blocked my drains.

RM then gave up trying to contact the DM, and sent me a cheque for £50 to cover the cost of replacement plants and large terracotta pots. 

The constant relief staff remained, until recently, and this new postman is still coming here daily.

3 weeks ago, he was outside and I heard his device beep, meaning I had a parcel to sign for. I was in my bedroom, so I tapped the window, just about to say I'm on my way. As I tapped the glass about to speak, he shouted "Get down and sign!' He was extremely loud and aggressive.

I got downstairs as quick as I could, and when I met him, I said "I'm sorry, I'm disabled and it takes a little while for me to get downstairs" He just stared at me, and handed me the parcel to sign, then left. I went indoors thinking I shouldn't have bothered being polite or apologetic, as he was pretty vile towards me.

Then the very next day, was sat in my garden, and heard him telling my neighbour "She's trouble, and she conned RM out of £50.00 for compensation"

Now he wasn't around last year to even know I was compensated, and only the DM knew. The DM is the only person who could be instigating this vendetta against me. 

I have had to make yet another complaint because I was in tears when I heard the postman and my neighbour discussing me. The response from RM is that they are both friends, and that the DM will not be taking any action against the postman. No one has realised the DM is behind it all.

Now I have set up 'Mail Collect' so I'll have to go to the sorting office to get my mail somehow once a week, or the mail is returned to sender. I received a letter from RM stating the service will begin 27th August, but this has not happened. I've had mail brought here every day by the postman who breached my confidentiality on the 27th and every day since. I do not want him or other staff from the sorting office to come to my home, but the DM has decided differently.

I've had to let RM know that the service has failed, and they logged it as a complaint (I didn't ask for a complaint log)

 

I'm not stating here which town I live in, as i don't know who's reading, and what could happen next. I have to think of my own safety, as I live alone.

Edited by Tara100

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5 hours ago, Ethel Street said:

 

Your property has been damaged by both the regular postman and by the relief postman? Did RM pay you compensation when you claimed about the damage caused by relief postman? What sort of damage was it?

 

Hi. I've posted the whole story above.

Thanks.

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3 hours ago, Raven1 said:

What we need is a 'sequence of events'.

 

A simple list of dates.

 

What happened and when it happened.

 

No comments about how it made you feel  - it only made you feel concerned for the reputation of the RM, postie bringing them into disrepute etc. :)

 

To present this as a complaint you need to be detached, concerned not angry.

 

I've now posted the whole story. RM customer services have all the dates concerned.

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It’s time for me to bow out of this thread because you are not prepared to present the info in an accessible form as requested.

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Posted (edited)
2 hours ago, Raven1 said:

It’s time for me to bow out of this thread because you are not prepared to present the info in an accessible form as requested.

 

What else can I tell you?!

I've told you everything. Dates aren't going to make a jot of difference to this post, and I'm sorry, I'm not posting my town for the safety reasons I've already given.

Edited by Tara100

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