Taking legal action against Royal Mail

[Tara100]

Hello

 

I am being constantly harassed by the delivery office manager at my local Royal Mail sorting office. This has gone on for many years, and it's escalated to the point where I'm emotionally done.

 

Both he and his post worker on my round have recently breached my confidentiality with my next door neighbour, and I was so distressed that I called RM complaints in tears. Subsequently i received a pathetic sorry letter, saying the postie has been spoken to by the delivery manager, but the delivery manager is the instigator! 

So I took the matter to the Postal Review Panel, and they've said the exact same thing. No one will investigate the DM and he's supposedly had a word with the postie. That part is near laughable.

I've set up Mail Collect, as I don't want the aggressive postman near my property again. I live alone, and I'm disabled, but will get myself to the sorting office to get my mail once a week - anything rather than have that man here again.

Well, the service began this Tuesday, and I shouldn't have received any mail. Well guess what, he's still coming here. Yesterday and today, and to make matters worse, he delivered the response from the Postal Review Panel, which he'll be aware if, because their name is emblazoned across the envelope front and rear!

 

The delivery manager is behind this, and had notification over a week ago that my mail was not to be brought to my house.

 

Someone please tell me what I can do. This had to stop. My nerves are shredded, and I've taken all the steps I can so far.

*I have tried to register with the Postal Redress Panel who apparently you go to next, but for two days their registration page has been broken, and I've called and left a message and emailed them to say I can't go further forward to register*

 

Thank you for any help you can offer.

 

Regards

Tara

Edited August 29, 2019 by Tara100

[Raven1]

 

 

I had an aggressive postman once, and I complained about him, I said I never wanted to see him at my door again and if there was any further hostility from him I would call the police. I think he must have inspired a number of complaints because I did indeed never see him again.

 

What exactly has your postman done to you?

 

Can you record him when he visits?

 

I think what is needed here is a more itemised account of the problem and what you want to achieve next.

[Raven1]

Oh and the first two or three characters of your postcode might be useful too?

[Tara100]

3 hours ago, Raven1 said:

 

 

I had an aggressive postman once, and I complained about him, I said I never wanted to see him at my door again and if there was any further hostility from him I would call the police. I think he must have inspired a number of complaints because I did indeed never see him again.

 

What exactly has your postman done to you?

 

Can you record him when he visits?

 

I think what is needed here is a more itemised account of the problem and what you want to achieve next.

 

Hi. I have complained about my postman and the delivery manager previously, spanning years, and I believe they have a vendetta against me. I've had my property damaged twice and had to complain and last time, the DM wouldn't even respond to the RM complaints team, and they had to escalate their end to make him respond.

The postman is aggressive, but the final straw came when I heard him telling my neighbour personal info about me (my neighbour is his friend)

RM this time have asked the DM to speak to the postman involved and the DM has said he will not remove him from the round. This is crazy, because the personal info the postman divulged to my neighbour, is only known by the DM (details about my previous compensation claim for damage caused by a relief postman)

 

In the meantime, my 'mail collect' instructions have been ignored at the sorting office, so the postman is still coming here. 

[Tara100]

Have I posted I'm the wrong place? I could really do with some advice.

 

Thanks.

[honeybee13]

Could you answer Raven1's questions please? That might help your thread to progress.

 

HB

[Ethel Street]

On 29/08/2019 at 21:39, Tara100 said:

 

 I've had my property damaged twice and had to complain....

 

…..(details about my previous compensation claim for damage caused by a relief postman)…..

 

 

Your property has been damaged by both the regular postman and by the relief postman? Did RM pay you compensation when you claimed about the damage caused by relief postman? What sort of damage was it?

[Raven1]

What we need is a 'sequence of events'.

 

A simple list of dates.

 

What happened and when it happened.

 

No comments about how it made you feel  - it only made you feel concerned for the reputation of the RM, postie bringing them into disrepute etc. :)

 

To present this as a complaint you need to be detached, concerned not angry.

[Tara100]

5 hours ago, honeybee13 said:

Could you answer Raven1's questions please? That might help your thread to progress.

 

HB

 

The whole story...

 

Damage began years ago, when another postman rammed a package through the letterbox, smashing the back off the letterbox, with components and springs on my hall floor. The package was ruined too. I complained to RM, and received a book of first class stamps as compensation, and had to pay £14 for a new letterbox.

After that, the postman left parcels on my doorstep, and never knocked the door. I live in a main road, so they were easy to steal whilst I was at work.

This postman would never close my wooden gate thereafter, and it would smash and bang in the wind all day, which damaged it. I didn't raise a complaint about this, but put a note on the gate asking for them to close the gate. That was ignored, so for safety of my property and concern over theft of mail, I permanently locked the gate, and put another note up saying that mail had to be delivered at the rear of the house now. This was no effort for the postman, as he had to use the rear lane to deliver mail to other neighbours daily, and had to pass the rear of my house. I had a mailbox put out there specifically, so that they didn't have to deviate far from the lane to give me my mail. Approx 2ft only.

Then my mail stopped being delivered, or was sent to the local pub, or funeral directors across the road or next door offices. No card was ever left, so I had to knock doors constantly to see if anyone had my mail.

This went on for a long time, then our round was given a new postie who was really friendly and would be pleasant when he saw me, and I always got my mail.

Then that all changed, and the round became a 'relief' round (he told me this was going to happen) Every other day, we were getting a new post person, who reverted back to sending my mail all over the place, plus I had to go and regularly deliver my neighbours mail back to them.

Bearing in mind that I am physically disabled, and the sorting office manager know this, as I wrote to the manager telling him I couldn't cope with trying to obtain my mail anymore. He didn't respond, so after 3 weeks had passed, I called RM to make a complaint.

From there, the situation has just got worse and worse. The 2nd damage was done by another relief postman who put his bag on my wall, and knocked down potted plants. The smashed pots and soul I couldn't get up to to disability, so I asked RM for someone to come around and clean up the broken pottery and soil. The postman did take photos at the time, and admitted he'd caused the damage, which was good of him. The delivery manager ignored communication from the RM customer service team, and they had to escalate their complaint with him at that point. He finally responded weeks later, but never sent anyone to clear up the mess. I had to ask a neighbour to do it, because when it rained, the soil washed around blocked my drains.

RM then gave up trying to contact the DM, and sent me a cheque for £50 to cover the cost of replacement plants and large terracotta pots. 

The constant relief staff remained, until recently, and this new postman is still coming here daily.

3 weeks ago, he was outside and I heard his device beep, meaning I had a parcel to sign for. I was in my bedroom, so I tapped the window, just about to say I'm on my way. As I tapped the glass about to speak, he shouted "Get down and sign!' He was extremely loud and aggressive.

I got downstairs as quick as I could, and when I met him, I said "I'm sorry, I'm disabled and it takes a little while for me to get downstairs" He just stared at me, and handed me the parcel to sign, then left. I went indoors thinking I shouldn't have bothered being polite or apologetic, as he was pretty vile towards me.

Then the very next day, was sat in my garden, and heard him telling my neighbour "She's trouble, and she conned RM out of £50.00 for compensation"

Now he wasn't around last year to even know I was compensated, and only the DM knew. The DM is the only person who could be instigating this vendetta against me. 

I have had to make yet another complaint because I was in tears when I heard the postman and my neighbour discussing me. The response from RM is that they are both friends, and that the DM will not be taking any action against the postman. No one has realised the DM is behind it all.

Now I have set up 'Mail Collect' so I'll have to go to the sorting office to get my mail somehow once a week, or the mail is returned to sender. I received a letter from RM stating the service will begin 27th August, but this has not happened. I've had mail brought here every day by the postman who breached my confidentiality on the 27th and every day since. I do not want him or other staff from the sorting office to come to my home, but the DM has decided differently.

I've had to let RM know that the service has failed, and they logged it as a complaint (I didn't ask for a complaint log)

 

I'm not stating here which town I live in, as i don't know who's reading, and what could happen next. I have to think of my own safety, as I live alone.

Edited August 31, 2019 by Tara100

[Tara100]

5 hours ago, Ethel Street said:

 

Your property has been damaged by both the regular postman and by the relief postman? Did RM pay you compensation when you claimed about the damage caused by relief postman? What sort of damage was it?

 

Hi. I've posted the whole story above.

Thanks.

[Tara100]

3 hours ago, Raven1 said:

What we need is a 'sequence of events'.

 

A simple list of dates.

 

What happened and when it happened.

 

No comments about how it made you feel  - it only made you feel concerned for the reputation of the RM, postie bringing them into disrepute etc.

 

To present this as a complaint you need to be detached, concerned not angry.

 

I've now posted the whole story. RM customer services have all the dates concerned.

[Raven1]

It’s time for me to bow out of this thread because you are not prepared to present the info in an accessible form as requested.

[Ethel Street]

 

Edited August 31, 2019 by Ethel Street

[Tara100]

2 hours ago, Raven1 said:

It’s time for me to bow out of this thread because you are not prepared to present the info in an accessible form as requested.

 

What else can I tell you?!

I've told you everything. Dates aren't going to make a jot of difference to this post, and I'm sorry, I'm not posting my town for the safety reasons I've already given.

Edited August 31, 2019 by Tara100