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Samantha MC v Royal Bank of Scotland


samantha mc
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Help needed, The royal bank of scotland, is my local, friendly bank who seem quiet happy to mess me around! It was only when i sent a copy of the complaints letter from this site that they deemed it fit to send me my statements - even though they had cashed my cheque 2 months prior to me receiving my information.

 

The statements were accompanied by a letter that was clearly stating that i had signed a contract that agreed to charges - they seem to have pre-empted my request for my money back.

 

This im afraid to say has put me on the back foot and i feel that i need some might behind me to take it to the next stage - can you give me some advice please....:-)

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Help needed, The royal bank of scotland, is my local, friendly bank who seem quiet happy to mess me around! It was only when i sent a copy of the complaints letter from this site that they deemed it fit to send me my statements - even though they had cashed my cheque 2 months prior to me receiving my information.

 

The statements were accompanied by a letter that was clearly stating that i had signed a contract that agreed to charges - they seem to have pre-empted my request for my money back.

 

This im afraid to say has put me on the back foot and i feel that i need some might behind me to take it to the next stage - can you give me some advice please....:-)

 

Hi, welcome!

 

You say you sent "...a copy of the complaints letter from this site...". Was this the S.A.R. (Subject Access Letter) or, if not, which letter did you send?

Jimbo 44 - always happy to help, but always willing to learn from being corrected too!!! Whilst any advice given may be based upon personal experience, please always be sure you seek guidance from a professional in the particular field.

 

Never be afraid to try something new. Remember that a lone amateur built the Ark, but a large group of professionals built the Titanic.

 

A 'click' on the scales is always appreciated if I have helped. Many Thanks!

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They say such things just to do exactly that, put you on the back foot. They will back down if you take it all the way, It's the standard tactic from every bank.

 

If you want to know exactly what to expect, have a read through the other threads on RBS in this forum: http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland-bank/

You'll find everyone gets the same letters ;)

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I sent the SAR on the 17th July to which they did not respond within 40 days. I then sent another letter in which i used the information on this site to prompt them to send out the statements - the threat to complain to the Information Commissioner seemed to stir them into action. Apologies for getting my info mixed up....

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Sam I will give you an official welcome to the site.

As has prev been suggested,you will find info in other RBS threads.

I am going to post this there for you so I hope you will then be able to be seen by all the other claimants too.

I hear what you are saying........I was new here once and know it can be pretty confusing at first theres a very good crowd in the RBS forum you will be fine.

If you need more advanced help then feel free to ask :)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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