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    • OK,  I have not claimed anyone told us to pay in this forum. As grown up adults we made this decision. I am sharing our experience in case it benefits anyone.  Our approach to this is if Lidl didn't help at the end we would take our shopping elsewhere and the so called reduced charge of £45 paid would be the end of the story, even if is unfair.    As I mentioned Lidl cust. service already emailed us to confirm that they have contacted Athena to cancel the charge, I'll first follow up with Lidl. If not resolved will resort to chargeback.  
    • no one ever said PAY THEM, you never ever do that.   if you paid by debit card go get it back by a chargeback to your issuing bank.      
    • Hi All,   My partner received a response from Lidl after another 3 days in which they explain the reason for their car parking system etc. but to summarize they conclude to cancel the parking charge with the below paragraph;   "In light of your comments, on this occasion only, I have requested that the parking charge is cancelled. Athena will confirm the cancellation in writing in due course."   As the £45 was going up to £90 the day before the email above actually reached us,  we actually sent the payment of £45 to Athena to remove the risk of that, but with the above conclusion we will follow up to get a refund.    Meanwhile we did our first big shopping with the car from Aldi in the local area instead of Lidl for the first time in 2+ years. As Aldi shares the car park with Matalan store in our area their car park period is 3hrs free of charge, which removes the stress of timing your shopping.   I think the supermarkets are shooting themselves in the foot with these types of measures when they use 90mins or such short periods as a time limit.   I'll post an update how the refund chase goes and how long it takes.    Thanks.
    • and apparently have sweet FA of the systems ready to implement the Kent border, ... which is needed because they haven't got the systems in place to manage the UK-EU border or UK-Ireland border they have striven so hard for and had sold so enthusiastically ..
    • It will be court / legal threats then, but that's out of my experience there. Good luck with the claim and let us know how it went.
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    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 6 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

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Hi there,

I've been living in a property for 3 years and every year I've renewed and (previously!) paid to renew my tenancy agreement (AST) and the deposit was re-protected and I received an email from the Deposit Scheme confirming my deposit was protected for another year.

However, this year, due to the removal of letting fees, we have not been charged and the landlord has done the renewal himself.

However, its 28 days since we signed the renewal, so should the deposit have been (re) protected (well he has 2 more days), last year we received confirmation within 7 days.

Is our AST treated as a new contract (as its 12 months) or as long as the original deposit was protected its fine. 

If it is not protected within 30 days, and even if it was done by (eg) 36 days, should I keep quiet and use it against the landlord if there were ever any issues. 

In addition, we were charged 6 weeks rent deposit, I believe the law is now for 5 weeks, should we claim 1 week back? 

Screenshots of AST enclosed (with personal info edited out).

https://ibb.co/4PGf4Nf

https://ibb.co/dJtDyS6

Thanks, Daniel
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deposit will be in the same scheme if he had the money. Ift is different of lettings agency held the deposit as often they just have to belong to a suitable association that guarantees the deposit and can the hold the money themselves.

ASK your LL where the deposit is held

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